BIANCA

CLOW

619-***-****

ad4gmu@r.postjobfree.com

California

CONTACT

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

PROFESSIONAL SUMMARY

Practice Manager

Ark Animal Hospital, Victorville, CA

Veterinary Technician

Banfield Pet Hospital, Tustin, CA

EXPERIENCE

June 2022 - December 2022

Trained new staff on practice policies and procedures while providing ongoing feedback and coaching.

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• Oversaw financial operations such as budgeting, billing, and collections. Supervised and provided guidance to staff members, motivating them to

• perform their best.

Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management.

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Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints.

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Maintained accurate records for all patients including medical histories, test

• results, treatments administered.

Coordinated with physicians, nurses, and other healthcare professionals to ensure optimal care for patients.

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Provided leadership and direction to a staff of 10 medical assistants, ensuring successful completion of tasks and projects.

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October 2012 - April 2020

Developed strong relationships with clients by providing excellent customer

• service and communicating effectively about the health of their pets. Monitored vital signs such as heart rate, temperature and respiration during surgery or other treatments.

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• Maintained accurate patient records using veterinary software programs.

• Assisted veterinarian with diagnostic, medical, and surgical procedures. Reviewed vaccination records and prepared and administered shots according to clinic protocol.

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• Supported pre-operative and post-operative care of animals. Veterinary Assistant

Banfield Pet Hospital, Vista, CA

Performed laboratory procedures such as hematology, urinalysis and parasite identification.

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• Administered medications, vaccinations, and treatments to animals. Dispensed medication according to written prescriptions provided by veterinarians.

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Prepared surgical suites including sterilizing instruments and setting up equipment.

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• Prepared laboratory specimens and performed laboratory tests.

• Prepared medical instruments and equipment for surgical operations. Notified veterinarian of patient condition changes, taking immediate action when necessary.

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• Performed dental procedures on animals.

February 2009 - September 2012

• Assisted in restraining animals during examinations or treatments.

• Restrained animals for veterinary examinations, treatments and procedures. Assisted DVMs during procedures by restraining animals, monitoring vitals and

• administering medications.

Maintained cleanliness of animal cages, kennels, runs, examination rooms and treatment areas.

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Greeted customers warmly and answered their inquiries about services offered by the clinic.

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Cleaned instruments used in veterinary procedures according to established

• protocols.

Monitored vital signs for hospitalized patients and reported any changes to the veterinarian.

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• Followed strict sanitation protocols when caring for sick animals. Aided with radiographs, running bloodwork and reading feces to perform

• diagnostics.

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