Rosario C. Ramirez

Glendale, AZ *****

ad4glw@r.postjobfree.com

951-***-****

Work Experience

Sr. Payroll Specialist

Moon Valley Nurseries

May 2023 – Present

• Run bi-weekly payroll for over 1,000 employees in Paycom.

• Processed multi-state payroll (California, Arizona, and Nevada)

• Oversee the entire payroll process, ensuring all employees are paid accurately and on time. This includes calculating hours worked, overtime, deductions, commissions, and bonuses.

• Investigate and resolve any discrepancies or issues related to payroll. This could include incorrect pay, missing hours, or issues with deductions.

• Keep up-to-date records of all employees, including their contact information, job titles, salaries, and tax-withholding information.

• Generate reports detailing payroll expenses, including wages, benefits, taxes, and overtime. These reports are often used by management for budgeting and planning purposes.

• Add new employees to the payroll system and process terminations, ensuring all final pay and benefits are handled correctly.

HR Specialist and Sr. Payroll Specialist

Maricopa County Attorney's Office - Phoenix, AZ

July 2020 to May 2023

• Maintaining payroll information by collating, calculating, and entering data

• Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions, and saving deductions

• Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave, and non-taxable wages.

• Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax, and calculating employer’s payments for social security, unemployment, and workers compensation

• Resolving payroll discrepancies and answering any employee payroll queries

• Maintaining all payroll operations according to company policies and procedures

• Processing and issuing W-2 forms to employees.

Customer Accounts Manager

Swift Transportation - Phoenix, AZ

August 2019 to July 2020

• Lead and solicit business from a specific or assigned number of customers by using daily available capacity.

• Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers.

• Manage territorial balance of capacity and freight while achieving high service levels.

• Serve as Customer's first line of communication and refer Customer to the proper department if/when necessary (i.e., pricing, claims, etc.)

• Research and code all applicable service failures in the system.

• Monitor and trace loads so that follow-up can be made to Customers regarding late pickups and deliveries; as well as any other changes that may occur.

• Anticipate and facilitate problem resolution on all load issues to meet or exceed the total satisfaction of customers.

• Commit to and receive detailed customer load information by telephone, fax, or electronic tendering, and input all load information into the system accurately to ensure system integrity.

• Maintains knowledge of customer contractual requirements relative to trailer pools to keep turns at the level set to gain optimum utilization of company equipment.

• Manage and clear assigned user discrepancy queue to expedite the billing process to ensure the number of days from e-calls to cash is minimized for cash flow optimization.

• • Manage EDI-related requirements regarding 214 Status releasing or other similar electronic transmissions as required by the Customer.

• Create monthly reports regarding service levels for customers as well as participate in any service-oriented conference calls to supply definition.

• Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the success of business operations to meet company and customer requirements. Payroll Specialist and Office Admin

Living Spaces - Rialto, CA

March 2016 to July 2019

• Maintained payroll-related records including the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence.

• Prepared and approved timesheets using ADP and Workday for 2,000+ employees.

• Prepared premium reports and communicated with insurance carriers and other benefit program vendors.

• Responsible for all payroll tax activities, including compliance with local, state, and federal regulations and filing local, state, and federal payroll tax returns.

• Performed a wide variety of record-keeping and payroll processing activities, including computing wage and overtime payments, calculating, and recording payroll deductions, processing requests for paycheck advances, processing garnishments, and processing terminations.

• Organized all employee events. Including lunch catering every week for 2,000+ employees. Accounting Specialist

Metropolitan Automotive Warehouse - San Bernardino, CA January 2010 to December 2015

• Performed detailed account reconciliation of all Accounts Receivable general ledger accounts, Trade Accounts Receivable Invoiced, and Cash Clearing.

• Research and investigation of accounts receivable discrepancies, accounts receivable reconciliations, reviewing aging and trial balance reports to identify past due accounts and month-end close activities.

• Business-to-business collections, calling on accounts to receive payment for delinquent accounts, holding shipments for payment, and receiving, and applying payments to customers' accounts using accounting software.

• 10-key, data entry, Microsoft Word, Excel, typing, Account Payable, Accounts Business Development Coordinator

Moss Brothers - San Bernardino, CA

October 2004 to December 2009

• Cold and warm called over 100 new and existing customers per day.

• Exceeded targeted sales goals by 30%

• Managed quality communication, customer support, and product representation for each client.

• Cross-trained and provided backup for other customer service representatives when needed.

• Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.

• Organized weekly sales reports for the sales department to track success.

• Generated new accounts by implementing effective networking and content marketing. SKILLS & COMPETENCIES

• Advanced knowledge of payroll systems

• Proficiency in payroll tax calculation and withholding

• Exceptional customer service skills

• Strong understanding of payroll-related laws and regulations

• Experience in benefits administration

• Ability to resolve payroll discrepancies efficiently

• Proficiency in generating detailed payroll reports

• Strong data management skills

• Ability to implement streamlined payroll processing systems

• Experience in conducting regular audits for compliance

• Excellent negotiation skills for benefits administration

• Proficiency in managing comprehensive employee record systems

• Ability to process new hires and terminations efficiently

• Strong problem-solving skills

• Excellent communication skills

• Attention to detail

• Ability to work under pressure and meet deadlines

• Proficiency in using ADP, Workday, Paycom, and UKG-UltiPro

• Strong numerical and analytical skills

• Knowledge of budgeting and planning

• Ability to maintain data integrity and reduce errors.

• Fluent in Spanish

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