James Baker

Buford, Georgia *****

Cellphone:770-***-****

Email: ad4glm@r.postjobfree.com

Talented Retail and customer service representative, Committed and hardworking with more than 3 years of experience, dedicated to resolving issues And answering customer questions capable of helping customers with various needs, Dynamic and experience in both Call center and retail store settings, affectively using communication with clients through e-mail, chat, phone, in person and social media, productive relationship builder, excel at listening to customer's needs, demonstrating product benefits and creating solutions that provide value to the customer and company. professional and dependable, fast learner, reliable and able to perform duties with minimal supervision and always finding ways to create the best experience. Skills

Patience, Problem-solving, Listening and Time management skills, Service and Communication skills. Product knowledge and use of CRM Software, Microsoft, Adobe, Open Dental. Work Experience

Home Depot (March, 2022 to Present)

Assist an average of 50 customers per day in finding or selecting items, and providing recommendations which have generated additional revenue. Stock, replenish, and organize inventory with accuracy and efficiency, completing tasks faster than average associates, achieve sales goals for consecutive months, maintain accurate and attractive merchandise displays. Provide outstanding customer service, receiving great reviews from existing and new customers. Process purchases and payments in different transactions. Amazon (February, 2021 to February, 2022)

Scan items into bins for customer orders, package items to proceed shipping, received items and process into the system, inventory control, assist shipping and receiving, checking in merchandise, store and distribute material, tools, equipment and product, check to ensure package is damage free, remove completed or defective products, kept accurate records and reports, fulfill many warehouse duties. Accurate count for orders and proper labeling. Complete store order assignments according to prefer management system methods, using company software to update customers about shipping and create great report. Benevis (Call Center) (October, 2018 to January, 2021) Handle over 200 incoming and outgoing calls per day, answering with a smile! giving detail personalize and polite service to insure customers retention and satisfaction. Collect data such as customers names, address, phone number, insurance information, and enter data into customer service software, using company script for more knowledge in conflict resolutions. Clarify information for patients and providing alternatives for procedures, educated customers on the need of services, kept records of conversations in call center data base, confirming and rescheduling appointments, scheduling appointments with the right provider, and save all patients data for annual exam reminders and future dental works, managing a soft verification of Medicaid benefits.