Brittney Loveday

Kodak, TN *****

ad4glf@r.postjobfree.com

+1-865-***-****

Work Experience

Housekeeping Supervisor/Inspector

MasterCorp - Sevierville, TN

September 2023 to Present

1. Inspecting rooms to maintain our quality standard of care for the guests 2. Maintain professional appearance at all times

3. Maintain knowledge of the company 5 values and apply them in each aspect of the job: Integrity, Respect, Dependability, Quality and Pride

4. Strong Communication Skills

5. Participate in daily team meetings and Supervisor training sessions 6. Assist with guest complaints in a timely manner and with respect to ensure the best experience possible

7. Training/ coaching housekeepers on their performance and making sure they know our 7 step process 8. Keep accurate account of inventory within the unit. Put in orders for maintenance for any item missing; not working properly; or in unsuitable condition

9. Implementing the importance of team work and demonstrating such 10. Knowledge of OSHA standards and procedures in order to improve safety performance of all employees

11. Ability to perform under pressure of deadlines / time management skills Assistant Housekeeping Manager/ Housekeeping Aide

Mountain Harbor Inn Resort on the Lake - Dandridge, TN March 2021 to Present

Cleaning and general maintenance. Customer service. Maintain properties. Able to work Independently as well as with a team. Keep accurate Inventory records and In house laundry

Knowledge of OSHA regulations and safety guidelines Knowledge of State / Health Department regulations regarding bed and breakfast / hotel /motel/ resorts. Run day-to-day duties acting in place of head of housekeeping when they are off usually 2 to 3 days a week

Follow OSHA Safety regulations and guidelines at all times and ensure those regulations and guidelines are followed by every team members/ staff.

Monitor other team members and inspect each room

I have an eye for detail and wellk organized. I manage my time wisely to ensure Guests are able to check in at the proper time. To make sure Guest check out at the appropriate time. I treat everyone with dignity and respect

Praise in Public, Teach in Private

I also worked as the Cook/Breakfast attendant for several months. Ensure hot, delicious breakfast for guest

Followed State/Health Department guidelines at all times. Clean up including dishes, dining area and sweeping and mopping floors. Janitorial Supervisor

Allied Universal Services - Knoxville, TN

March 2023 to August 2023

As Janitorial Supervisor, I am in charge of running the day to day duties. I am in charge of a team as well as the hiring, and training process. I delegate tasks to different team members and then follow up with them .

I have great time management skills and an eye for detail. Im familiar with OSHA'S regulations and practices to maintain the highest level of cleanliness. Well organized and punctual. I can work with minimal supervision and with any race, religion, age or gender. Janitorial Supervisor

Kempt Co Services - Cleveland, TN

August 2017 to January 2021

As supervisor I was responsible for the daily janitorial operations. I was involved with the interviewing and hiring of each applicant. Each team member had their own certain skills and abilities and it was my job to observe them and put them into a position where they would thrive. I personally trained each new employee and monitored their performance. Our duties included maintaining offices and common areas such as dining room and lobby and lobby bathrooms. I consider myself a success if my team succeeds. Also maintained outside grounds i.e. flower beds, deck/ dining area table and chairs. I made sure my team was familiar with OSHA safety regulations and State / Health Department regulations to maintain a high level of cleanliness for the entire building and/or buildings. I have the highest respect for my team members and I try to motivate them to be the best. General Manager

Dollar General - Maryville, TN

October 2016 to May 2017

• Monitored financial activities such as Sales, Inventory, etc.

• Provided guidance to staff members on new procedures and policies

• Fielded telephone calls and complaints from clients

• Ensured adequate staffing and recruitment to meet the needs of the business

• Coordinated maintenance of the facility

• Responsible for achieving sales and profit goals

• Hired and trained Up to 10 employees

• Coordinated schedules and assigned team members' and associates' shifts

• Consistently achieved sales goals

• Responsible for upholding required health and safety standards

• Processed payroll

Assistant Manager

Family Dollar - Kodak, TN

April 2015 to September 2016

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every shift

• Managed a group of team members

• Pursued sales leads to advance store growth

• Maintained all operations within the store

• Upheld a high standard of customer service

• Acted as customer service representative

• Rearranged and detailed store merchandise according to company standards

• Managed nightly cash totals

• Managed opening and closing store

• Handled and submitted incoming sales calls

• Enforced company policies and procedures

• Managed daily reports of transactions

• Supervised team members

Front Desk Supervisor/Manager on Duty

Hampton Inn and Suites - Kodak, TN

May 2013 to January 2015

My job responsibilities included data entry. Checking in guest, checking out guest running credit card transactions or cash handling transactions, including bank deposits. hiring, training, scheduling of all office employees.

Medical Assistant/Receptionist

Southeastern Orthopedic Surgeons - Knoxville, TN

July 2007 to March 2011

Worked closely with Doctors/Surgeons. Answered calls, set appts, registered patients for surgery. Checked Insurances. Remove stitches, staples, and casts. Checked patient vital signs Quality control with sterile practices

Use of PPO equipment

Education

Associate's degree in Medical Assistant

National College of Business and Technology - Knoxville, TN 2005 to 2007

Skills

• Hospital Experience

• Cleaning Experience (5 years)

• Residential Cleaning (2 years)

• Cleaning

• Sanitation

• Janitorial experience (4 years)

• Laundry

• Custodial experience (4 years)

• Housekeeping management (3 years)

• Hotel experience (10+ years)

• Resort Experience (3 years)

• Team Management

• Commercial Cleaning

• Supervising Experience

• Interviewing

• Office Management

• Assistant Manager Experience

• Management

• Leadership

• Management

• Guest services

• Hospitality

• Communication skills

• Leadership

• Front desk

• Computer skills

• Microsoft Word

• Hotel experience

• Cash handling

• Cash register

• Retail sales

• Office management

• Interviewing

Links

http://ad4glf@r.postjobfree.com

Awards

Dean's List

June 2007

Certifications and Licenses

CPR certification-Expired

March 2023 to April 2023

I have previously been held both a CPR certification and also a First Aid certification. Both are expired at the moment, but I have no problem with reinstate them Driver's License

Assessments

Customer focus & orientation — Completed

February 2023

Responding to customer situations with sensitivity Full results: Completed

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have 10 + years of customer service. I love serving people I love working with people. I can work with all types, any race, religion, or gender. I see everybody as equal and treat my teammates as I would treat my own family. I have yet to find a person I could not connect with or work with in some way. I have very outgoing personality I chat people up I talk to strangers, I talk to potential clients, I talk to potential employers,I talked to literally everybody. As a supervisor and or an inspector I have at least 4+ years of experience and a very strong work ethic. I am organized and have great time management skills. I have pride in my work and consider myself lucky to have leadership skills that just come naturally. I also have experience in training . I have trained single individuals, small groups, and large teams. I invest in the training and support my team members need to be successful. I give them the tools and the knowledge they need to perform their duties at the best of their ability. I am driven, motivated, and goal oriented. I don't care what position I hold in every position I strive for the best results, I strive for my team members to succeed. I have an eye for detail and can delegate tasks or projects accordingly. I am looking for a company that can recognize my strengths and help me in any area that I may be struggling. I enjoy cross training in other department areas. I feel like the more jobs I can perform, that makes me a better asset to the organization. I don’t want to be changing jobs in the next five years. I want a company that can sustain me not only now, but until further notice. Feel free to message me or email me if you have any other questions about my qualifications. I have made my phone number and email visible on my resume. I can't wait to see what the future brings. Thank you.

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