AT Amy Triplett

Murrells Inlet, SC ***** 904-***-**** ad4gkz@r.postjobfree.com

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PROFESSIONAL

SUMMARY

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

SKILLS Process Payments

Facilitating Change

Covid Symptom Screening

Dining Room Management

WORK HISTORY SERVER SHIFT LEADER 10/2021 to CURRENT Texas Roadhouse Garden City, SC

Cultivated warm relationships with regular customers. Oversaw daily operations of service team, delegated tasks, and trained new staff.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. OWNER/ NEW CONSTRUCTION CLEANER 03/2020 to 10/2021 Pledge To Clean St Augustine Florida

Followed industry regulations and local building codes. Provided excellent customer service and answered questions related to project timelines and costs.

Inspected completed projects to meet customer expectations. Coordinated with subcontractors and other stakeholders to complete projects on time.

EARLY CHILDHOOD EDUCATOR 10/1996 to 12/2015

Bennettts Family Home Care Lewisville,NC

Planned and executed activities to stimulate physical, social and intellectual growth.

Maintained and fostered positive and constructive interactions with staff, families, and children.

Established positive relationships with students and families. Created safe and nurturing learning environment for preschoolers. Modeled positive behavior and communication skills for students. Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments. Consulted with parents to build and maintain positive support networks and support continuing education strategies.

OWNER/ IMMIGRATION SPECIALIST 01/2016 to 03/2020

Green Go 4 Gringo Puerto Vallarta Mexico

Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Built relationships with customers and community to establish long-term business growth.

Identified potential issues and concerns and proactively escalated to manager to reduce barriers.

Counseled clients on potential outcomes of legal matters. Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.

Analyzed legal documents and identified pertinent issues for clients. Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.

Liaised with coworkers and immigration candidates to answer questions, resolve issues and explain immigration policy.

Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.

TELEMARKETING SALES REPRESENTATIVE 10/1993 to 09/1996 Kaplan Lewisville NC

Built relationships with customers using strong persuasion and active listening skills.

Completed daily cold calling and outreach to build sales pipeline. Utilized sales techniques to build customer interest and close sales. Educated customers on product and service benefits, explaining features and answering questions.

Qualified leads and set up customer appointments for outside sales team. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Collaborated with other departments to enforce data accuracy and enhance productivity.

EDUCATION Associates Early Childhood Early Childhood Education Forsyth Technical Community College, Winston-salem, NC Therapeutic Recreation Therapeutic Recreation

Western Carolina University, Cullowhee, NC

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