Ian Youldon

ad4gkt@r.postjobfree.com +1-647-***-**** Oshawa, ON

A personable, professional Customer Service Specialist with over 6 years of experience. Key strengths include phone etiquette, selling strategies, and information management. Committed to building strong rapport with customers and highlighting products and services value that matches their needs. HIGHLIGHTS OF QUALIFICATIONS

• Maximized customer satisfaction by providing excellent service, resulting in increased sales and customer retention.

• Managed high-volume work under pressure, ensuring timely completion and maintaining quality.

• Utilized Microsoft Office suite and Skype to enhance productivity and communication.

• Demonstrated reliability and punctuality, contributing to a positive team environment.

• Adapted to flexible shifts and filled in for others when necessary, ensuring seamless operations.

• Maintained detailed records of customer interactions, inquiries, and actions taken, improving customer service quality.

• Leveraged soft upselling skills to boost sales while maintaining a pleasant telephone manner.

• Exhibited self-discipline and skill in building and retaining customer relationships, enhancing the company’s reputation.

WORK EXPERIENCE

Customer Service Representative April 2022 to January 2023 Sitel Group - Colorado

• Conducted inbound calls, providing prompt and efficient service to customers.

• Promoted products and services to eligible customers, driving sales growth.

• Troubleshot common technical issues, ensuring customer satisfaction and service continuity.

• Demonstrated empathy in customer interactions, enhancing customer relationships and brand loyalty.

Customer Service Representative November 2021 to February 2022 Shaw Communications - Toronto, ON

• Handled inbound calls, providing prompt and efficient service to customers.

• Operated as a Level 1 Tech, resolving technical issues and ensuring customer satisfaction.

• Contributed to customer loyalty, enhancing the company’s reputation and customer retention. Customer Service Representative July 2020 to November 2021 Cloud5 Communications - Brunswick, NB

• Handled inbound calls from a US client, providing efficient and effective customer service.

• Completed a three-week training course, enhancing my skills and knowledge as a Tier 2 agent.

• Managed back-office assignments, contributing to the smooth operation of the company.

• Volunteered for additional shifts as needed, demonstrating flexibility and commitment to the company’s needs.

Customer Service Representative November 2019 to February 2020 S&P Data - Toronto, ON

Customer Service Associate January 2018 to November 2019 Bill Gosling Outsourcing - Toronto, ON

• Conducted outbound and inbound calls in a friendly and professional manner, enhancing customer relationships.

• Made collection calls for auto loans for American customers, ensuring timely payment and reducing delinquency.

• Established extensions and payment plans, assisting customers in financial hardship and improving account status.

• Set up debit card and cheque payments over the phone, providing convenient payment options for customers.

EDUCATION

Diploma in Marketing in Retail Management

George Brown College - Toronto, ON

High School Diploma

Algonquin College - Ottawa, ON

Asbury College - Ottawa, ON

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