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Customer Service Early Childhood

Location:
Sicklerville, NJ
Posted:
March 20, 2024

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Resume:

Ma'Sonia McPherson

Sicklerville, NJ ***** cell: 856-***-**** email: ad4gks@r.postjobfree.com

SUMMARY

Attending Rowan University-Glassboro as an Early Childhood Education student with a minor in Dance. I am energetic, loyal, and hard-working seeking a position where I can utilize my exceptional skills to attain the highest level of customer satisfaction.

QUALIFICATIONS

Over 7 years working in volunteer-based environments with the addition of over 3 years in direct customer service dynamics. Works extremely well with others and is versatile in different work environments. Well-versed in maintaining first contact between business and customers.

SKILLS

Customer Service • Sales • Microsoft Office (Word, PowerPoint) • Journalism • Blogging

WORK EXPERIENCE

The Malvern School - Erial, NJ 112021– Present

Teacher’s Assistant

Assist lead teachers in regulating classroom structure via lesson plans in early childhood development. Maintain company expectations by providing quality childcare in a learning setting. Assist with preparation of daily meals i.e., snacks and lunches. Organize classroom activities through songs and foundational games. Help with nap time regulations. Clean and maintained learning areas: tables, chairs, and floors.

H&M - Deptford, NJ 12/2020-11/2021

Sales Associate

Greeted customers, maintained floor and display appearance, directed customers to products as well and operated cash registers. Processed seasonal sales returns on items. Unloaded merchandise and created display tables.

Other employment (North Carolina A&T State University)

Spare Time Bowling – Greensboro, NC 6/2019-9/2019

Front Desk Agent

Processed phone inquiries regarding reservations for booking of private events. Completed customer transactions, maintained the upkeep of the front desk area, and liaised with other departments.

DTLR – Greensboro, NC 12/2018-1/2019

Sales Associate

Greeted customers in a professional manner. Utilized customer service skills to help promote company merchandise. Maintained the upkeep of the store by cleaning shared areas.

Ma’Sonia McPherson

Page 2

EDUCATION

Rowan University – Glassboro, NJ

Major: Bachelor of Education 8/2023-

Concentration: Early Childhood Education

North Carolina A&T State University – Greensboro, NC 8/2017 – 9/2020

Major: Bachelor of Science in Journalism and Mass Communication

Concentration: Public Relations

ROWAN UNIVERSITY ACTIVITIES

Early Childhood Club 9/23-2/24

Attends bi-weekly meetings to collaborate on early childhood-related events and programs.

RU Hoofers Non-Performing Club 9/23-2/24

Participates in weekly open classes for those with an interest in tap dancing.

Fall 2023 Cabaret 9/23-2/24

Attends rehearsals twice a week. Devises production planning for music and choreography. Collaborates in a group setting. Completes rehearsal tasks given by the Stage Manager and artistic directors.

NORTH CAROLINA A&T UNIVERSITY ACTIVITIES

North Carolina A&T University, Greensboro NC 8/2017 – 9/2020

Couture Productions specializing in the creative arts (dance, spoken word, music, and modeling)

Chief of Staff 5/2019 – 9/2020

Organization liaison for members of the Executive & Junior Board. Mediates conflicts and unresolved tension between members of the organization. Represents the President and Vice President at any performances, meetings, and events in their absence.

Dance Coordinator 8/2019 – 5/2020

Planned team meetings, managed choreographed routines for all performances, organized notes, schedules, and important dates. Represented the Dance sector at all Executive and Junior Board meetings. Conducted auditions for all performances, routines, and seasonal positions for each academic term.

Choreography Staff 8/2017 – 4/2019

Choreographed dance routines for sector performances and events. Worked in a collaborative setting or as a solo choreographer.

Piscataway High School, Piscataway, NJ 9/2015 – Graduated 6/2017

Piscataway Chiefs Dance Team

Co-Captain. Assisted in choreographing routines, leading practices, and rehearsals, and conducting team meetings. Conducted seasonal auditions for the upcoming academic year.

The Storm King School, Cornwall-On-Hudson, NY 8/2013 – 5/2015

Dance Troupe

Student in Performing Arts curriculum (concentration in dance).

Performed in school music and dance recitals



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