Rochelle L. Webb

602-***-**** ad4gke@r.postjobfree.com

Technical Project Manager Product Owner Scrum Master

COMPETENCIES / SKILLS

●Licensed General Health and Insurance Agent

●Jira and Workfront Administrator

●Excellent Interpersonal and Communication Skills

●MS Office, SharePoint, MS Project, DevOps, and Confluence Project Tools

●System Implementations/Integrations

●State and Local Government Healthcare

●Business Analysis

●Product Management

●Strategy and Business Agility

●Scope Management and Change Control

●Master Project Plan Scheduler

●Risk Analysis and Mitigation

●Contingency Planning

PROFESSIONAL EXPERIENCE

3W Consulting Group, August 2016 to Present, Little Elm, Texas

Certified Scrum Master/Sr. Project Manager

●Administrator for Workfront, Jira, and TFS project management tools

●Lead business development and revenue generation

●Coordinate software development and technical direction of projects using analytical and problem-solving skills

●Perform in a SAFe environment as Scrum Master ensuring agile and Scrum principles were followed throughout the software development life cycle (SDLC)

American Income Life (Subsidiary of Globe Life), November 2023 – Present

●Sell Life, Health, and Accidental Death & Dismemberment policies

●Maintain client records

●Responsible for field underwriting

●Assist client during the claims process

Staffing Technologies (Trinity Industries, Inc.), June 2022 to March 2023, Addison, Texas

IT Services, Technical Delivery Manager

●Led the delivery of assigned projects following Agile best practices

●Led the overall project planning, budgeting and delivery process for assigned projects

●Coordinated with the functional leads assigned to the projects to ensure that the team met milestones and resolved issues affecting the schedule

●Led scrum ceremonies and meetings with a cross-functional team to ensure that projects were on schedule

●Recommended improvements to the delivery process to mature the Agile environment

●Managed products, portfolios, and projects

●Coordinated IT governance processes in accordance with change control procedures

●Prepared and coordinated production deployment activities

Accenture Flex (Texas Medicaid Healthcare Partnership), December 2020 to June 2022, Austin, Texas

Medicaid Data Analytics Team, Scrum Master, Product Owner, and Project Manager

●Product owner for data transformation

●Coached and provided motivation to the team; worked to maintain a proper work environment for the team and removed obstacles

●Facilitated the Agile delivery process by helping to resolve impediments, creating an environment conducive to team self-organization, capturing data used to adjust forecasts, shielding the team from external interference and distractions to keep it in a group flow, and promoting continuous improvement practices through sprint retrospectives

●Delivered formal training and ongoing coaching to the Scrum team, platform team, and other stakeholders

●Engaged in all Agile Scrum ceremonies (i.e., Sprint Planning, Demonstrations, and Retrospectives) and other team activities as needed

●Configured Microsoft TFS and other project management tools to support project delivery

●Used Microsoft TFS to monitor Agile delivery performance

MHMR Tarrant County September 2018 to June 2020, Fort Worth, Texas

Sr. Project Manager/Scrum Master

●Sr. Project Manager and Certified Scrum Master in agile project and product management; also experienced in Waterfall methodology using ITSM, privacy and security processes

●Enterprise PMO Workfront Administrator

●Worked with data analyst to identify data to meet customer requirements

●Trained and coached team on Scrum framework including sizing and estimation of work effort

●Implemented ERP, telecommunications, procurement, and budgeting systems in a SaaS environment using project tools such as Microsoft Office, JIRA, Workfront, Confluence, and DevOps

●Managed and controlled schedule, cost, scope, and quality for assigned projects

●Implemented standard project phases of SDLC, best practices, and lessons learned

●Managed multi-functional and dynamic teams as well as project budgets, forecasting, schedules, and project resources to meet project deadlines and key performance indicators

Cognosante, September 2011 to October 2016, Fairfax, Virginia

Vice President, Business Process Outsourcing & Consumer Services

●Governed portfolio of projects at the highest level with critical accountability for Profit and Loss (P&L), contract administration, client relationships, business development, and continuous improvement for customer relationship management portfolio

●Constructed IT Project strategies, work breakdown structures, project schedules, training, and operating plans, and administered budgets

●Presented executive informative visual reports developed using Power BI and Tableau

Senior Director, Health Reform and Public Policy

Provided healthcare thought leadership and established the Cognosante Center of Policy Excellence

Governed portfolio of BPO & CS projects at the highest level with critical accountability for P&L, contract administration, client relationships, business development, and continuous improvement for customer relationship management portfolio

Aligned projects, programs, and portfolios with enterprise strategic goals

Leveraged HR skills to oversee hiring, staff development, performance management, FMLA, reasonable accommodation, and leaves of absence

Director, Strategic Solutions

Masterminded analysis, development, coordination, and execution of strategic technical solutions and teaming partnerships

Continued Scrum Master/Project Management assignment for DC-based Medicaid health plan

Developed requirements, user stories, project deliverables, and project status reports

Crafted informative and compelling responses to request for proposals to fuel business growth and brand awareness

Developed and implemented a training program health reform policy team

Managed executive-sponsored internal projects, including schedule, budget, and resources

Used several PMS, including Workfront, Project, and Microsoft Dynamics CRM

Project Manager, Senior Business Analyst, Scrum Master

Performed as Scrum Master for DC-based Medicaid health plan to implement Care Management and Claims Processing System

Planned and executed test strategy

Conducted design and analysis, requirements gathering and analysis of requirements/data, and designed solutions/business processes

Delivered comprehensive policy expertise with an emphasis in RFP development and evaluation

Completed CRM assessments of client organizations to identify needs and lead transformational change

Used several PMS, including Workfront, Project, and Microsoft Dynamics CRM

Arizona Department of Economic Security, November 2004 to January 2011, Phoenix, Arizona

Administrator, Employment Administration

Steered the complete spectrum of operations for state employment programs, including implementation of 5 statewide call centers in one year for claims processing

Controlled $100M+ annual Employment Administration budget to support sections encompassing information technology, public and constituent relations, program policy, and daily operations

Oversaw diverse portfolio of IT and CRM projects including managing request for proposal process, high-level requirements, system and technical design, user acceptance, and software implementation strategy

Oversaw HR department, administering FMLA, hiring, promotions, and terminations

Deputy Administrator, Employment Administration

Spearheaded state’s unemployment insurance program including UI Tax, call center management, service level agreements, $26M budgetary control, personnel training, and IT project management; managed a diverse portfolio of Information Technology projects

Managed the Employment Administration’s Human Resources, Information Technology Systems, Policy, and Training sections

Led critical enterprise projects with ownership of entire SDLC, including providing outcomes and performance metrics

Texas Health and Human Services Commission, July 1998 to October 2004, Grand Prairie, Texas

Program Manager

Proficiently administered programs and training for Supplemental Nutrition Assistance Program (Food Stamps), Temporary Assistance to Needy Families (TANF), and Medicaid

Leveraged HR skills to oversee hiring, staff development, performance management, and FMLA

Created innovative training program for integrated eligibility Clients to Clerks Program

Project Manager for regional implementation of Texas Integrated Eligibility Redesign System (TIERS) unit

Business Analyst / Test Team Lead (Detailed to Special Project)

Supported and participated in project throughout development lifecycle with critical accountability for CRM testing, budget projections, and extensive data analysis for the TIERS project

Analyzed data and made projections regarding impact to regional implementation of TIERS

Determined system requirements for the Transitional ECF system

Provided transition analysis of existing SAVERR systems to TIERS and the impact on the end user

EDUCATION & PROFESSIONAL DEVELOPMENT

●Doctor of Management, Organizational Leadership, University of Phoenix

●Master of Public Administration, San Francisco State University

●Bachelor of Science, Criminal Justice, University of North Texas

●Certified Scrum Master

●Certified Professional Scrum Master II

●Certified Professional Scrum Product Owner

●Certified Azure Fundamentals

●State of Texas Licensed General Lines Agent

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