Customer Service Quality Control

Stacy Davis

*** ********* *****

Blythewood, SC *9016

Cell: 803-***-****

Email: **********@******.***

OBJECTIVE

Motivated self-starter with a strong focus on providing excellent customer service. Experienced in working both independently and as a team player. Proficient in various software programs including MS Outlook, Internet Explorer, PowerPoint, Publisher, Excel spreadsheets, Sap, Oracle, etc.

PROFESSIONAL EXPERIENCE

Inter Polymer Group

Billing & Shipping Coordinator

Quality Control Specialist

Dec. 2019 - Present

• Analyze and review performance procedures, making recommendations for improvements.

• Observe staff and read quality reports to ensure adherence to quality standards.

• Manage shipment and receipt of products, materials, and supplies.

• Collaborate and communicate with logistics technicians, customer service representatives, and service providers. Assist customers with orders, claims, and furnishes information on products. Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and/or email. Responsible for call card processing, order acknowledgements and exception management to prevent order errors.

• Maintain accurate inventory records and documentation.

• Serve as a liaison between customers and the organization, resolving inquiries and addressing product availability.

• Work cross-functionally to improve processes, support inventory control, and increase productivity. Provide information to customers by verifying their request. Communicate with customers using established phone and email etiquette. Verify that all required original paperwork and receipts have been received.

Ingersoll-Rand

Fabrication / CNC Mechanic

Quality Data Specialist

May 2018 - Dec. 2019

• Read and interpret product schematics.

• Ensure adherence to quality control standards.

• Maintain production schedule.

• Troubleshoot and stress test products to minimize issues and recalls.

• Report and document product malfunctions.

• Adhere to assembly safety standards.

• Follow all safety principles.

• Make necessary adjustments to maintain specifications using engineering drawings and instructions.

• Process components within established cycle times.

• Prepare required documentation, such as Product Acceptance Records and Nonconforming Material Reports.

Akebono Brake, West Columbia, SC

CNC Operator

Quality Data Specialist

Jan. 2015 - June 2018

• Improved error messages to production maintenance, reducing downtime.

• Maintained and modified robotic software for effective operation.

• Acquired blueprint reading skills and knowledge of the metric system.

• Performed routine maintenance checks and machine loading/unloading.

• Monitored production rates and conducted quality checks. • Provide support to Claims Analyst related to retrieving back-up documentation for deductions & creating PDF adobe documents.

• Complete various transactions related to obtaining documentation using customer website, SAP, carrier websites and other systems.

• Position requires uploading supporting documents account to business requirements.

• Adhere to all policies and procedures to ensure department is within SOX guidelines.

Skills

• Working knowledge of Microsoft Office application primarily, Outlook and Excel

• Technical skills should also include the ability to navigate customer websites.

• Supported risk management activities and identified areas for improvement.

SMX Staffing - Amazon Fulfillment Center

Account Supervisor

Online Customer Service Support

Data Specialist

July 2014- Jan. 2015

• Monitored team performance and provided coaching and training.

• Oriented employees to client policies and procedures.

• Responded to live chats, gathered information, and offered solutions.

• Communicated professionally in written format, implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments, and hardware break- fix. Conduct data analysis and reporting tasks to support business operations. Collaborate with team members to identify and understand reporting requirements. Develop and maintain data reports and dashboards using relevant software. Perform data quality checks and ensure accuracy of reports. Provide insights and recommendations based on data analysis findings

• Assisted customers with service, technical support, and online shopping.

• Set up workstations and resolved hardware/software issues.

EDUCATION AND TRAINING

Master of Engineering Systems (Ongoing)

Florida State University, Tallahassee, Florida

Master of Information Systems (Ongoing)

Strayer University, Columbia, South Carolina

Bachelor of Science Degree

May 2020 - Allen University, Columbia, South Carolina

Certifications:

• BLS/CPR/BLS Healthcare Provider - March 2019

• CPR Certified/BLS Certificate - 2021

• OSHA 30 - 2021

• Hazardous Waste Operations & Emergency Response Training - 2021

• Forklift Training - May 2021

ADDITIONAL SKILLS

• Expertise in analyzing health plan data to drive optimal Stars performance across a large portfolio of Medicare Advantage Value Based Contracts.

• Proficient in navigating health plan data sources and payer portals to gather relevant information.

• Collect, clean, and process data from internal and external applications for importation/entry into the Data Apps

• Identify trends in data sets and generate weekly reports and data analysis to drive improved performance in quality measures and utilization.

• Produce patient-level quality gap reports to enable quality gap identification and closure.

• Skilled in data analysis and data collection techniques.

• Proficient in various software programs for data analysis and reporting.

Personal and professional references available upon request.

Contact this candidate