Brittney Bowman

Cleveland, OH *****

ad4gj1@r.postjobfree.com

+1-216-***-****

earn a position by displaying my work ethic, drive, skills, and experience. Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

Front Desk Agent

Holiday Inn Express and Suites - Cleveland, OH

September 2022 to February 2023

Checking Guest Into The Hotel

Providing Ultimate Customer Service

Answering Several Phone Lines

Delivering Guest Luggage

Imputing Pertinent Information

Front Desk Agent

Holiday Inn- Cleveland Clinic - Cleveland, OH

October 2020 to August 2022

Answering Several Phone Lines, Checking Guest in and Out of the Property, Maintaining Upbeat Demeanor, Properly Handling A Cash Drawer / Security Boxes, Being A Team Player,Multitasking And Providing Guests with the Ultimate Traveling Experience. Front Desk Agent

Homewood Suites by Hilton - Beachwood, OH

April 2019 to June 2020

• Answer the phone at the front desk to respond to current and prospective guests’ needs

• Book reservations for individuals, families and groups as required

• Greet walk-in guests and guests with reservations when they arrive at the front desk

• Schedule special services, such as spa treatments, when guests inquire

• Refer guests to local amenities and venues

• Communicate guests’ requests and complaints to the appropriate department Member Service Representative

YMCA West Park Fairview - Cleveland, OH

January 2016 to December 2017

• maintained several phone lines while assisting patrons and answering questions.

• Assisted and helped special children and elderly patrons. Barmaid

Caine's Tavern - Cleveland, OH

January 2010 to December 2012

• Greeted patrons with a positive attitude.

• Checked identifications to verify age.

• Took drink orders to prepare and serve.

• Collected money and maintained a cash drawer.

Guest Service Associate

TGI FRIDAYS - Brooklyn Hts, OH

January 2008 to December 2011

• Applied dedicated and experienced hospitality to each individual customer

• Successfully opened and set up restaurant for service.

• Received the employee of the month award within first 3 months.

• Was entrusted to lead other employees within daily shifts and provide assistance to new entries. Guest Service Specialist

RESIDENCE INN MARRIOTT - Beachwood, OH

January 2006 to December 2007

• Checked guest in and out of busy hotel for extended and minimum periods of time.

• Answered multiple phone lines while balancing daily work.

• Resolved guest issues and adjustment to room folios when necessary.

• Maintained cash drawer, small bank, and safety deposit boxes. CLEVELAND PUBLIC LIBRARY - Cleveland, OH

2004 to 2006

• Located library materials such as books, periodicals and pictures for loan.

• Replaced and filed material in shelving area

• Trucked and carried material between shelving area and issue desk. Record Acquisition

LITIGATION MANAGEMENT - Mayfield Heights, OH

February 2007 to November 2007

temporary assignment)

• Reviewed legal and medical documents

• Input pertinent information into specific computer systems.

• Made proper adjustments to data entered into systems daily for fellow employees. Education

Diploma

Jane Addams Business Careers High School - Cleveland, OH 2006

Skills

• Customer Service

• Call Center

• Customer Care

• CSR

• Data Entry

• Outlook

• Library Services

• Guest Services

• Multi-line Phone Systems

• Clerical Experience

• Front Desk

• Data Collection

• Phone Etiquette

• Microsoft Powerpoint

• QuickBooks

• Office experience

• Guest services

• Front desk

• Cash handling

• Hospitality

• Clerical experience

• Customer service

• Cash register

• Typing

• Data collection

• Windows

• Communication skills

• Computer skills

• Bartending

• English

• Microsoft Office

• Organizational skills

Certifications and Licenses

Property & Casualty License

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