Customer Service Representative
Resume:
LAMONT
BRYANT
**************@*****.***
Bridgeview, IL 60455
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship- building and critical thinking skills with determined and decisive nature.
PROFESSIONAL SUMMARY
Security Equipment Supply - Logistics Associate
Bensenville, IL • 06/2023 - Current
Opinionted Survey - Customer Service Representative Norridge, IL • 01/2022 - 05/2023
WORK HISTORY
Monitored inbound and outbound freight operations to establish timely delivery of packages.
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Conducted investigations to resolve issues related to logistics and cargo movements.
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• Developed strategies to optimize utilization of available resources. Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
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Registered vendors and customers on database to maintain updated roster.
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Generated documentation and information required for customer shipments.
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• Tracked orders and notified customers of status or potential delays. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
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Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
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• Maintained clean, orderly work environment free of hazards. Loaded and unloaded materials onto and off of trucks for fast shipment.
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• Assisted in receiving, stocking and distribution of merchandise. Helped train new employees in safe practices and warehouse procedures.
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• Operated equipment while observing standard safety procedures. Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
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Shipped material and performed boxing, packing, labeling, and preparation of related documents.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. SKILLS
• Inventory Control
• Safety Compliance
• Team Collaboration
• Time Management
• Demand Planning
• Pallet Jack Operation
• Problem Solving
• Quality Assurance
• Hazardous Materials Handling
• Customer Service
• Supply Chain Management
• Warehouse Operations
Proviso East High School
Maywood, IL • 06/2003
High School Diploma
EDUCATION
NRG - Customer Service
Chicago, IL • 06/2018 - 12/2021
Fromm International - Warehouse
Mount Prospect, IL • 09/2014 - 05/2018
Efficient Attic Systems - Customer Service/Lead Generator San Antonio, TX • 07/2012 - 08/2014
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Responded to customer requests for products, services, and company information.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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• Simply set up the kiosk to be able to perform customer service. Enrolled customers via tablet who can choose NRG as their supplier for electricity.
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Explain different packages for them to be able to pick for new utility supplier.
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Updated customer service database with new information, address changes and contact details.
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Developed lasting relationships with customers, which helped to bring in additional business opportunities.
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Immediately brought critical issues to customer service manager for resolution.
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Loaded, unloaded, and moved material to and from storage and production areas.
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Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
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Checked packages and merchandise for damage and notified vendors.
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Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
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Cleaned and maintained warehouse in compliance with OSHA safety standards.
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• Consistently lifted materials weighing as much 40-60 pounds. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
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• Completed cycle counts and monthly inventory.
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
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Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
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Greeted customers and listened closely to problems described to determine solutions.
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Resolved customer service issues using company processes and policies and provided updates to customers.
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Responded to customer calls and emails to answer questions about products and services.
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Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
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Ahtna Facility Services - Maintenance/Housekeeping Chicago, IL • 04/2008 - 05/2012
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Handled customer inquiries and suggestions courteously and professionally.
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Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
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• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Sorted, laundered and put away various laundry items. Collected trash and moved garbage cans from kitchen areas to pick-up stations.
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• Removed dirt, dust, grease and from surfaces using proper solutions. Reported equipment malfunctions or breakdowns to your supervisor
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Adhered to optimal standards for cleanliness, appearance and service.
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Trained other staff members by physically demonstrating complex tasks.
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Assisted maintenance department with stripping, waxing and buffing of floors.
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Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
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Ordered and stocked supplies to avoid shortages and excess inventory.
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Contact this candidate