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Customer Service Direct Care

Location:
Hillsdale, MI
Posted:
March 20, 2024

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Resume:

SUMMARY

SKILLS

EXPERIENCE

LOUIE

RAMOS WWW: Bold Profile

ad4gh8@r.postjobfree.com

619-***-****

Hillsdale, MI 49242

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

5 years of casino operations expertise. Well-versed in troubleshooting slot machines and performing basic maintenance. Accurate and efficient with proficiency in currency trade transactions and customer service. Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

• First-aid and CPR

• Meal Preparation

• Effective Communication

• Documentation skills

• File Organization

• Scheduling

COMPANION CAREGIVER 02/2022 to 04/2023

Mountain View Terrace - Duarte, CA

• Provided companionship and emotional support to elderly clients. Observed changes in client behavior or physical condition and reported to supervisor or family members.

• Accompanied clients on walks outdoors for exercise and fresh air.

• Gave medication reminders according to prescribed instructions.

• Monitored vital signs such as blood pressure and temperature when needed.

• Scheduled doctor's appointments and other necessary services for the client. Maintained a clean, safe environment for clients by performing light housekeeping tasks such as laundry, vacuuming, dusting.

• Supported bathing, dressing and personal care needs.

• Helped clients get in and out of beds and wheelchairs. SLOT ATTENDANT 10/2014 to 01/2021

Resorts World Manila - Pasay, Manila

Greeted customers and provided them with information about the gaming machines.

• Assisted customers in understanding how to use different types of gaming machines.

• Have good working knowledge of basic slot machine operation.

• Perform many slot-related guest service duties.

• Performed routine maintenance on gaming machines. Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.

OFFICE STAFF ASSISTANT 03/2008 to 10/2014

House Research & Development Pte., Ltd. - General Trias Cavite, Philippines Organized and maintained filing systems for documents such as contracts, invoices and reports.

EDUCATION AND

TRAINING

ACCOMPLISHMENTS

REFERENCES

Generated reports based on information gathered from internal databases or external sources.

Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.

• Created spreadsheets in Microsoft Excel for record-keeping and reporting. Imus Computer College - Rosario, Cavite

Associate of Science

Entrepreneurship, 04/2012

LANGUAGES English:

Full Professional

Filipino:

Full Professional

• Basic life support certified

• 5 years in service

• 1 year perfect attendance

• Promoted from Office Assistant to Office Staff

References available upon request.



Contact this candidate