J. Michael Westbrook

*** **** **** **, ******* Isle, NC 28594 727-***-**** ad4ggo@r.postjobfree.com

EXECUTIVE PROFILE

Director/Program Manager/Senior Analyst

Dynamic and highly accomplished business and technology leader with an excellent record of success providing IT program & project management and business process solutions, supporting and utilizing business partnerships to deliver strategic initiatives. Provide expertise by partnering with key stakeholders to ensure consistency and excellence in deliverables utilizing methodologies and best practices. An accomplished technology and business partner, top-level solution provider and thought leader that constantly delivers hard driving, steadfast solutions with the demonstrated proficiency to effectively coordinate multi-million-dollar projects and budgets and directing daily business operations while managing and motivating high-performance professionals.

Selected Achievements

Led a multi-million-dollar development/migration initiative charged with development of applications and databases on all aspects for the work stream across the LOB to replace/re-platform key applications to virtualized computing environment cloud via an Intranet) at new data centers [MIJEDA, Inc.]

Led/developed/supported the identity access management (IAM) implementation and remediation initiative across the enterprise beginning with the Oracle IAM virtualization) [MIJEDA, Inc.]

Led/developed/supported the identity access management (IAM) implementation and remediation initiative across the enterprise beginning with AWS solutions (virtualization) [MIJEDA, Inc.]

Led international (EMEA, Latin America, Asia) global projects for multiple work streams across the enterprise for a multi-million-dollar web-based Siebel/Oracle CRM/ERP application [MIJEDA, Inc.]

Areas of Expertise/Knowledge

Program & Project Management Application Development & Support Payables/Receivables

Infrastructure Replacement & Upgrades MS Office Suite Budget & Cost Controls

Cloud Computing (Azure/AWS) Financial & Payment Services/Insurance TSO/ISPF/CLIST/REXX

Technical Acumen /Business Solutions Access (IAM/PAM/SSO/ACF2/RACF) MS Project/JIRA/IV&V

Supply Chain Management CRM(Salesforce)/ERP/Marketing/CMDB Compliance/Risk/HIPAA/PCI

IBM Mainframe through Z/OS ITSM/ServiceNow/DRP/BCP Business Requirements

Professional Summary

MIJEDA Director/Program Manager/Senior Analyst 08/2007 to Present Provide technology and business management solutions and consulting expertise in financial, payment services, manufacturing, insurance, and state government using Six-Sigma (DMAIC/DAIC), AWE, Agile/SCRUM and SDLC focused on North America, EMEA and LatAm including human resource management, interviews, skills qualification determination, reviews, etc., on specific engagements.

Currently engaged in Data Management Technology, data services and movement operations, model control automation, etc., and specific SIAI related initiatives.

Led initiatives on identity access management (IAM), privileged access management (PAM) and single sign-on (SSO). These are mature initiatives that had stalled and then re-envisioned with third- party software being directly supported by three diverse outside vendors with specific expertise in these areas.

Project manager at Bank of the West for the development and migration to one common workstation to integrate the bank within the North American region domain. Charged with moving to one end-user hardware/software infrastructure setup across Retail and Wholesale with five workstreams that include user migration, application packaging, resources migration, branches migration and workstation build and delivery migration. My primary focus are the branches migration and user migration.

Led strategic initiatives at Hanover in the insurance marketplace, delivering business solutions strategies focusing on business process flow improvement, automation, requirements definition, implementation of technology solutions, infrastructure upgrades, compliance, risk, security, etc. Multiple Agile/Scrum software initiatives inflight with providers that needed direction and focus to ensure objectives and deliverables are met in Azure using SAML, OAUTH and SSO across multiple systems and applications.

J. Michael Westbrook Page Two

Led two initiatives at Bank of America as a Change Manager, one for DNP (Declining Not Permitted) technology and infrastructure replacement of servers; Reduction of processing time for eLedger (SAP); Senior team member for FTP (File Transfer Pricing) because of an MRA (Matter Requiring Attention) from the OCC all focused on governance, compliance, and risk.

Served as a senior consultant at Wells Fargo supporting the identity access management (IAM) implementation and remediation initiative across the enterprise beginning with the Oracle IAM solutions (virtualization) all focused on roles and responsibilities, governance, compliance, and risk.

Consultant on a state government department (NCDPI) initiative supporting the identity access management (IAM) implementation using SAML (AWS cloud (virtualization)) as primary point of contact.

Led multiple ERP initiatives at Teleflex PMO; integration of assets and processes as the result of an acquisition into SAP ERP (ECC) with major focus on call center metrics and KPI; EDI replacement initiative using AGILE/SCRUM full integration for an infrastructure upgrade of servers and systems.

Led multiple ERP initiatives at AIG PMO; SDLC waterfall focused migration of legacy systems to align with business objectives to SAP ERP (ECC); AGILE/SCRUM development focused on governance, compliance, risk both had infrastructure impacts/upgrades and EDI replacement.

Led billing and payment utilization global initiative at Lenovo defining the roadmap and strategy to align with business/technology objectives SAP ERP (ECC) modules (CRM/FI/MM).

Led/developed strategy remediation and drift management PMO initiative to ensure holistic approach to governance at Wells Fargo, accountability, acceptance, risk management, supply chain management, E2E process improvement/enhancement, application development and structure from inception through creation of sustainable and repeatable processes.

Led multiple work stream initiatives for the CSBB at Bank of America all were infrastructure driven with upgrades/replacements.

FISGlobal (formerly Certegy/Equifax) VP S&P/Senior Technical Expert 09/1995 – 08/2007

Provide senior leadership of IT resources for credit card and debit card systems, responsible for all aspects of IT planning, implementation, infrastructure governance (Call center and data center), and compliance supporting business objectives using SLDC, Scrum/Agile methodologies in North America, LatAM and EMEA including human resource management, interviews, skills qualification determination, reviews, etc.,

Led/developed strategy for technology initiatives in Latin America (Brazil 2001-2003) to include, application development, develop ERP for core functions, infrastructure hardware/software upgrades, process re-engineering, CRM, production support, human resources, configuration management, security, workflow, billing/recovery, security for front and back office, call enter and data center responsibility management, to include E2E application development and delivery of a flagship payment services application in Latin America (Brazil 2001) with a team of 100+ in Latin America and 40+ in North America.

Led certification of all processes for Y2K, obtained core team of 130+ team and reduced to 33 team members, reducing cost from $1MM to $100K per month, achieved operational status in less than 5 months.

Led the application development of a debit card processing application (Pass-Thru) on time and under budget at an initial cost of $1MM delivering a $1MM gross profit monthly, managed on-going development and support.

Led/developed strategy for technology initiatives in The United Kingdom (1999-2000), responsible for application development, front/back-office operations, infrastructure upgrades, process re-engineering, etc.,

Delivered IT and general management expertise in domestic operations forming PMO, focusing on application development and support activities to internal and external clients to achieve corporate directives to reduce cost and improve quality and timing of deliverables, focus on communication between two key driver applications.

SSI – Programmer/Project Manager/IT Manager 01/1990-09/1995

Education, Military, Professional Development & Associations

BBA, Business Administration – Ashford University, MBA/ISS (on hold) – Ashford University

NC, FL Insurance License (2015-2024) – Life/Health/Accident/LTC/Med Supp/Property & Casualty

SOX Institute, (CGRC/IT) Governance Risk Compliance Group (GRC/SOX)

Project Management Institute (PMI), Project Management (PMP certificate) - Villanova University

Veteran US Army, honorably discharged, awarded Army Commendation and three other medals.

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