Child Care Project Manager
Resume:
Monica L. Robbison
***************@*****.***
Cell Phone: 513-***-****
Work History
Amazon Flex January 20 2021 - December 1 2022
Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violation. Verified daily deliveries against shipping instructions before delivering to customers
Loaded truck and properly secured items to prevent damage for deliveries. DoorDash December 2 2021 - Present
Delivers high-quality products to our customers in a safe, courteous, and timely manner.
Establishes and maintains outstanding relations with customers. Reviews and verifies invoices and purchase requests to ensure accuracy. Delivered food products to different locations throughout different towns in a safe, timely and accurate manner.
Helped with food preparation and planning when needed. Kept delivery service vehicle and delivery area clean and organized while adhering to principles of sanitation and safety in handling food and equipment. Tonia’s Home Child Care. 2571 Lincoln Avenue. Cincinnati, Ohio 45231 January 2014 - December 31 2021
Child Care Assistant
Ensuring the children have good hygiene and changing diapers as necessary Cleaning interactive areas throughout the day
Preparing meals and snacks for the kids
Organizing activities and developing curriculum for older children Developing a schedule for the children to maintain throughout the day Keeping records of each child’s progress, interests and any problems that may occur
Maintaining contact with the children’s parents and contacting them in the case of an emergency
Anthem Blue Cross and Blue Shield. 4361 Irwin Simpson Road. Mason, Ohio 45040
March 1996 – September 2013
October 2005 – September 2013
Project Manager
Audited high profile quarterly reports
Responsible for leading a team of professionals in completing projects by a set deadline to uphold business initiatives
Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
Delegating tasks on the project to employees’ best positioned to complete them Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy Communicating with executives or the board to keep the project aligned with their goals
Adjusting schedules and targets on the project as needs or financing for the project change
February 2003 – October 2005
Claims Processor II
Process and adjust claims for Ohio Large Groups and ITS Home Plan Utilize Ultera to retrieve claims
Paid claims according to providers contracts
May 2001-February 2003
Intake Coordinator
Received inbound calls from providers, members and facilities Gather demographic information and load into database Authorize referrals for members to network physicians Ensure quality service while upholding accreditation requirements Educate callers and providers on medical management criteria March 2000 – May 2001
Finance Associate
Audit rates loaded in the claims processing system and compare with contractual obligations; initiate recovery process to recoup overpayment Audit the capitation payments and membership on a monthly basis and identify errors resulting in overpayments or underpayment
Develop informational reports for all providers; analyze financial data, independently or as requested; summarize and communicate research/inquiry results effectively
Identify trends in specific member populations, analyze existing capitation risk arrangements and provide recommendations for future negotiations January 1999 - March 2000
Provider Service Representative
Responsible for contracting with local physicians
Process telephone and/or written inquiries and performing follow-up activities to ensure problem resolution
Identify and address provider issues as they relate to customer concerns
(internal and external)
Credential providers to become network providers for members September 1996 - January 1999
Utilization Management / Referral Processor
Received inbound calls from providers, members and facilities Authorize referrals for members to network providers Complete pre-certification process for member inpatient admissions Review complicated cases with nursing staff or physician reviewer for appropriate decision, communicating results to the primary care physician, specialist or external agencies
March 1996 - September 1996
Intake Specialist
Received inbound calls from providers, members and facilities Gather demographic data for inpatient admissions
Authorize referrals for members to network providers Formal Education
1994 Colerain High School. Diploma
Southwestern Ohio College of Business. Degree not obtained. Courses: Medical Terminology, Communication, Clinical Research, Phlebotomy, Accounting
Software Capabilities
Windows 10, Windows 95/98/XP, Word, Excel, Access, PowerPoint, CC:Mail, IDX, AmiPro, MeDecision, Anthem Medical Management System (AMMS), Graphical Query Language (GQL), AS400, Nasco, Facets, Lotus Notes, ImagFlo, Ultera, Microsoft Outlook.
Professional Reference
Julia Wickens, Senior Human Resources Business Partner ATL, A Bureau Veritas Company
6954 Cornell Road
Blue Ash, Ohio 45242
Heather Carter, School Teacher
Gateway Charter Elementary
1868 Grove Avenue
Ft. Myers, Florida 33901
Deanna Degaro, Business Analyst III
Anthem Blue Cross and Blue Shield
4241 Irwin-Simpson Road
Mason, Ohio 45050
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