Customer Service Administrative Assistant

Sean Boesch

Alger, MI

Customer service professional experienced in fast paced environments that demand strong organizational, interpersonal, and creative skills. I am trustworthy, ethical, and commited to superior customer service and employee relations.

Confident and poised in interactions with individuals at all management and employee levels. Detail-oriented and resourceful. Authorized to work in the US for any employer Dedicated Administrative assistant / "Go-to" guy, with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Work Experience

Certified Pharmacy Technician

Rite Aid -

West Branch, MI

December 2021 to Present

Tested and recieved certification.

All basic duties including but not limited to:

Customer service, phones, data entry, inventory, stocking, shipping and receiving, prescription filling, register, light house cleaning.

Administrative Assistant & Pearson Vue Duties, Student Direction, Pearson Vue Test Lead Administrator & Test Admin Proctor.

IntelliTec College -

Grand Junction, CO

March 2015 to September 2021

Directed customer communication to appropriate department personnel. Conducted research using various media sources to obtain relevant data for staff requirements. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Logistics Manager

Argo Adventure -

Burke, SD

May 2013 to February 2015

Identified and resolved shipping and packaging errors. Utilized ordering, tracking and billing systems and associated processes. Managed day-to-day shipping and receiving, typically overseeing more than 50 packages in 24-hour period. Logged, processed and followed up on merchandise authorization shipments in databases. Updated customers and interdepartmental employees on critical shipments upon request. Customer Service/Receivables Manager

AT&T, Startek -

Grand Junction, CO

December 2009 to May 2013

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Sales Representative

Buena Vista Home Entertainment -

Junction, CO

May 2003 to August 2009

Developed key customer relationships to increase sales. Highlighted target products with eye-catching signs, displays and shelf positions. General Manager

Colorado Jaava -

Grand Junction, CO

November 2002 to March 2005

associates and managers.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Furniture Manager

Office Depot -

Grand Junction, CO

May 2001 to January 2003

Demonstrated excellent communication skills in resolving product and consumer complaints. Oversaw efficient receiving and inventory management to keep stock within optimal levels. Planned and implemented layout enhancements to promote efficiency and maximize space utilization. Assistant Manager

American Eagle Outfi ers -

Denver, CO

November 2000 to May 2001

and motivational leadership.

Enforced company policies and procedures to strengthen operational standards across departments. Organized schedules, workflows and shift coverage to meet expected business demands. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Conducted job interviews, led employee performance evaluations and rewarded top performers to a ract and retain quality personnel.

Education

High school diploma / Certificate of completion (CMU) in All required, Graphic arts Grand Junction High School /Colorado Mesa University - Grand Junction, CO

August 1989

Grand Junction High School -

Grand Junction, CO

May 1988

Skills

•

• Assistant manager experience

•

• Customer service

•

• Inventory control

•

• Clerical experience

•

• Data entry

•

• Sales

•

• Communication skills

•

• Employee relations

•

• Leadership

•

• Databases

•

• Administrative experience

•

• Merchandising

•

• Shipping & receiving

•

• Schedule management

•

• Typing

•

• Packaging

•

• Interviewing

•

• Logistics

•

• Maintenance

•

• Training & development

•

• Records management

•

• Research

•

• Social media management

•

• Proofreading

•

• Mediation

•

• Organizational skills

•

• Pharmacy Technician Experience

Certifications and Licenses

Certified Pearson Vue Test Admin and Proctor

Present

Pharmacy Technician License

Assessments

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Medical terminology — Proficient

May 2023

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate