Carolina Castillo

** ****** ** • Cartersville, GA 30121 • 678-***-**** • ad4gf8@r.postjobfree.com

Customer Service Professional

A talented professional with sales and customer service experience with the objective to secure a challenging position in a fast-growing company

• Client-Focused • Results-oriented

• Excellent communication and presentation skills • Hardworking, able to multi-task effectively

• Ability to work well under pressure • Complaint Handling & Resolution

• Bilingual English and Spanish • Training / Coaching

Majestic Teepees and Party Rental

Kennesaw, GA

Coordinator (part-time)

04/2023 – 01/2024

Responsible for responding to requests for information by phone or by email in a timely, effective, and proactive manner.

Followed up with potential customers to book party events.

Provided quotes and promoted add-ons to customers.

Write up terms and conditions for customers and ensure terms and conditions were signed prior to party set up.

Coordinated all party set-ups and pick-up times with customer and party event teams.

Worked in conjunction with the Director to promote sleepover parties through social media.

Assist party event team during set-up/clean-up as needed.

Voestalphine

White, GA

Assembler and Packaging 01/2023 – 10/2023

Responsible for the operating equipment for assembly of parts.

Monitoring of the production processes and basic trouble shooting.

Responsible for the inspections of manufactured parts during production process.

Ensured on time completion of production orders.

Ensured safety, environmental protection, and cleanliness.

in designated areas.

Responsible for a smooth production process.

La Parilla Mexican Restaurant Woodstock, GA

Bar Tender

09/2017 – 01/2023

Maintained accurate cash handling practices while serving customers in an efficient manner.

Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.

Always performed with professionalism and a focus on quality.

Created rapport with new and returning customers to foster guest satisfaction.

Honed bartending skills by assisting bartender with high-volume shifts.

Praised by management for being a fast and efficient worker, requiring little supervision.

Maintained accurate cash handling practices while serving customers in an efficient manner.

Communicated with Manager to offer friendly service and determine needs.

Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.

La Parrilla Mexican Restaurant Kennesaw, GA

Restaurant Server

04/2011 - 09/2017

Assisted guests with making menu choices in an informative and helpful fashion.

Delivered exceptional, friendly, and fast service.

Praised by management for being a fast and efficient worker, requiring little supervision.

Always maintained a professional tone of voice and words, including during peak rush hours.

Checked on table at appropriate intervals to refill drinks and respond to requests.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Skillfully anticipated and addressed guests' service needs.

Correctly calculated charges issued bills and collected payments.

Appropriately suggested additional items to customers to increase restaurant sales.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Miami Sunset Senior High School

Miami, FL, United States

High School Diploma

2010

REFERENCES: Available upon request

AREAS OF STRENGTH

EMPLOYMENT HISTORY

EDUCATION

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