Deiadre D Rougeau

Administrative Assistant/Customer and Telecommunications Service Representative

Highlights

Program Manager Assistant Administrative Data Entry Customer Dispute Resolution Specialist Purchase Order and Inventory Control ICD-9 ICD-10 Tier I Technical Support B2B Service Representative Wireline Product Knowledge Escalation Management Highly Organized

Profile:

Experienced professional with years of dedicated services to the Behavioral Health industry, providing exemplary services and collaboration in office serving Medical Doctors, Advanced Practice Nurse, Registered Nurse, Licensed Professional Counselors, Case Coordinator, and Peer Support Specialists, in real time. HIPPA and AED knowledge. Inventory control and daily cash management.

Detail oriented, attention to detail, highly organized, and willingness to learn.

Experienced professional with years of dedication and providing exceptional customer service in the telecommunications industry, to Business to Business customers requesting wireline products, including LNP, DS1, and VoIP. Provided remote technical support to residential customers.

LinkedIn Profile: Deiadre D. Rougeau

909 Pinion Dr. Apt 1802

Arlington, Texas 76017

817-***-****

ad4gey@r.postjobfree.com

Career Progression

MHMR of Tarrant September 2017 – June 2020 Arlington, Texas 76011

Youth Support Associate III

Direct assistant to Program Manager

Administrative Assistant to all clinic personnel

Client conflict resolution

Reconcile daily checks and balances

Bank deposits

Purchase order (PO) and inventory management

ICD-9 and ICD-10 data entry

MHMR of Tarrant August 2014 - August 2017 Arlington, Texas 76011

Customer Support Specialist

Front desk operations, including office setup, manage, and close

Assist MDs, APN, LPCs, Case Coordinator, and Peer Specialists

Schedule appointments

Process manual and electronic payments

ICD-9 and ICD-10 data entry

Secure chart maintenance and transfers

Inter/intracompany liaison

Purchase Order (PO) and inventory control

Train new hires for intraoffice processes

Time Warner Cable December 2013 – June 2014 Irving, Texas 75063

Customer Service Representative

Manage inbound calls from residential customers

Process customer services requests and reception concerns

Order entry and promote TWC products

Process over the phone account payments

research and troubleshoot via remote technical support

AT&T Communications July 1997 – May 2012 Fort Worth, Texas 76177

Customer Service Representative

Manage inbound calls and emails for business customers (CLECs)

Order entry processing Local Portability Number (LNP) service requests

Telephony HS1, HSD, DS1, VoIP

Liaison with internal AT&T departments for customer resolution

Assist management with error escalations; Subject Matter Expert (SME)

Technical Skills

Microsoft Office, ZOOM, MEET, SKYPE, TEAMS, MyAvatar, CMHC, AED, Citrix, Oracle

References Provided Upon Request

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