Direct Customer Service n Courier
Resume:
Tru MedPass Couriers LLC
Laterica McDonald
*****************@*****.***
Work Experience
Medical Observation By virtual Monitoring
Northeast Ga Medical Center
Sept.12,2022 Sept 1,2023
Call center setting
Data entry switchboard operating
Maintain Safety of patients in a Physical Call center by CCTV Monitoring
Contact Medical staff by phone or Zone phone
Maintain accurate data on patient activity.
Create Spreadsheet monthly on overall performance.
Intake n Discharge of patients into the Epic data base
Occasionally sit bedside with at risk patients maintain safety while in the hospital.
Lead Virtual Safety Technician
Lee Health Medical
Fort Myers
March 1, 2019/Sep.09, 2022
Data entry Switchboard operator
Maintain Safety and Security of High Risk patients in a hospital setting.
Maintain Visual Observation of 6 patients by Caregility Cameras
Maintain Documentation on Bakers Act Residence 1:1 Observation
Prevention of any harmful acts to self or staff: Communicating directly to RN assigned to patient
Move throughout Hospital with patient at all times.
FEDEX DELIVERY
Fort Myers Fla
October 2018-2020
Transport and Delivery,Courier van,Dispatch load and Unload Undeliverable
Contact Customer for Assistance on unlocated Address. Meet Deadline for delivery window
Operate Palm Pilot Handheld System Device
Bus Operator
Lee County Schools Transportation Dept –
Fort Myers, FL
January 05,2011 to March 5,2015
Transport To school Activities
Maintain Safe Environment
Contact Dispatch if all road hazards
Communication with all internal schools personnel about youth activities
Shift Commander
SWFL JUVENILE DETENTION CENTER
- Fort Myers, FL April 05, 2002 to March 10, 2010
Shift Supervisor of 25 Uniformed Officers
Maintain Safety of Youth in a Secure Juvenile Facility.
Transport Youth to Court, and Other Offsite appointments.
Document All Necessary information for Legal Files, log and file in appropriate locations.
Consult with case Manager on Youths daily progression in the program daily or by appropriate shift note.
Switchboard
Monitoring Camera’s
Case Manager Day Treatment
The Associated Marine Institute AMI –
Fort Myers Beach, FL
March 05 2001 to April 05,2003
Maintain Caseload of Juveniles appointed by the courts to attend elected program.
Data Entry
Home Visits
Switchboard call center
Create case Files
Communication by phone to all departments apart of care plan for the youth.
Certificate
Chemotherapy Transporting
HIPPAA
Bloodborne Pathogens
BLS
Basic Life Support
The heart Association
Complete on 4/3/2022
Expires 4/3/2024
Education
High School Diploma
North Fort Myers High School - North Fort Myers, FL 1998 Diploma
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