SKILLS

+ Outstanding Customer

Sra le

Saale) ol)

+ Operational Planning

SEs o aa)

+ Inspiring Leadership

Leading by Example

+ Subject Matter Expertise

(SME)

+ Processes and Procedures

+ Product Knowledge

+ Issue Resolution

* Goal-Oriented

ee el es ae

+ Customer Rapport

EDUCATION

UR

Bulacan State University

Malolos, Bulacan, Philippines

Bachelor of Computer

Engineering: Computer

engineering

Mary Rose

Plamenco

@ +639*********

© ad4ge7@r.postjobfree.com

0 Bustos, Bulacan 3007

SUMMARY

Team-focused Supervisor Leader with 7+ years of experience

working in customer service environments. Highly skilled in

texhnical, particularly in technical.issue.

Committed Supervisor Leader with extensive background in

bpo industry. Providing excellent leadership to staff, motivating

teams . Proven track record producing positive results within a

designated timeframe.

Reliable, capable and enthusiastic Supervisor able to take on

diverse management duties. Equipped with extensive

experience supporting, developing and motivating teams to

lead continuous improvements.

EXPERIENCE

03/2020 - currently work here

Supervisor Leader

Afni philippines inc Commonwealth quezon city, Philippines

+ Aligned day-to-day activities with targets set by upper

management.

Handled disputes and objections within timeframe,

maintaining customer satisfaction.

Upheld superb customer service standards, leading junior

team members by example.

Motivated team members to provide excellent customer

service through positive and maximising overall efficiency.

Delegated tasks to team members according to strengths,

maximising team efficiency and sales.

Developed professional relations with company employees of

organisation to enhance trust and reliability.

Strategically planned shift schedules, processed holiday

requests and granted leaves to optimise labour costs and

productivity.

Met monthly objectives by providing personalised, friendly

and knowledgeable customer assistance.

Equipped staff with knowledge and skills to reach company

targets, coaching and mentoring new joiners and under

performing employees in best operational practices.

+ Tracked employee productivity, performance and task

completion to meet quality standards.

+ Investigated and resolved customer complaints within target

timescales to increase retention and loyalty.

Strategically delegated tasks throughout multidisciplinary

team to yield maximum productivity.

+ Provided one-on-one coaching to improve productivity and

skills of employees.

Contact this candidate