Abishek Arumugam Ramakrishnan

Project Manager / Business Analyst – 10.7 years’ experience in Telecom/Contact Center/IVR /Ecommerce/AR/VR Software Products Development & Service Delivery Management Industry

CMMI Level-3 Certification Participant Lead – [Requirements Management & Requirements Development] for Process Implementation

Professional Summary

5 yrs experience as Business Analyst/ Project Management in Telecom/IVR/UCaas/CCaas/ Server Migration/ Applications Development Industry.

3 yrs experience as Business Analyst/Service Delivery Manager in Augmented Reality, Virtual Reality, Ecommerce Websites & Applications Service Delivery Management, Handled 50 accounts in Multiple technologies like Magento/ Drupal/.Net/ Wordpress/ Joomla

3 yrs experience as Software Developer in Java/SQL/HTML/CSS and GIS technologies with Open-Source Databases.

Domain Specialization

UCaas, IVR, Contact Center (CCaas), Chat bots, Voice bots, Ecommerce, Gaming Products, Virtual Reality, Augmented Reality, Touch Screen, GIS & GPS

Projects Handled

IVR Applications, Google Virtual Assistant Integration, UCaas/CCaas/UMM Application Feature Development, Server Migration/Upgrade, Mobile & Web Application Development, AR/VR/Touch Screen Applications, Web Technology Migration, DMaas, TP Integration Modules

Product Terminologies

Software Applications (Web, Mobile, iOS), IVR, ACD, CTI, CRM, TMAC, CMM, TPP, Dialer, WAS-IVR, AHT, Email Manager, EWS, OCM Reporting, Chat bots/ Voice bots, VR, AR, Touch Screen, AI &ML, Android Auto/Car Play – App Integration

Capabilities & Process

Client Communication, Requirements Gathering, Product Competitor Analysis, Target Market Analysis, Solutions Consultant, Technical Documentation, Use cases Preparation, Wireframes Development, Project Timeline execution, Team Management, Change Management, Project Delivery Management, Client Management

Skills & Technologies

●SDLC Model: Agile, Waterfall, RAD, JAD, Scrum

●Technical Skills: BRD, FRD, SRS, RTM, CM, UAT, HLD, LLD, Use cases, UI Mockups, CMMI Process.

●Tools: Microsoft office (PPT/Word/Excel), Jira & Confluence / Asana/ Zoho/Team works, Adobe Photoshop, Adobe Illustrator, Zoom/Webex/Microsoft Teams/Start Meeting, Easy Insights, Figma

●Programming Languages: J2EE, HTML, CSS.

●Website Technologies Worked: Magento, Drupal, .Net, Wordpress, Joomla, Moodle

●Databases: MySQL, PostGreSQL, PostGIS.

●Platforms: Windows, Linux.

●Software Used in RS/GIS: ArcGIS Server, Envi4.8, QGIS, Mapserver, Geoserver, ERDAS Imagine, Idrisi.

Languages Known

English, Tamil, Telugu, Hindi, Malayalam

Education

Certifications

1. EMDP - Professional Certification in AI & ML Indian Institute of Management, Kozhikode - KL Grade A (Above 80%)

2021 to 2022

I. J2EE

NIIT Kolathur, Chennai - TN Excellent Grade (Above 85%) April 2011 to March 2012

2. M.Tech – Remote sensing & GIS

Indian Institute of Remote Sensing, ISRO, Dehradun - UT

7.42 CGPA 2012 to 2014

II. C++

Anna University of Technical Education, Chennai - TN

First Class (Above 80%) July 2008

3. B.Tech - Information Technology

Dhanalakshmi College of Engineering, Chennai - TN

7.08 CGPA 2008 to 2012

Industries & Work Involvement

7+ Industries where I had chance to help user and companies

5+ Regional clients where I had chance to work with multi-racial diverse peoples

6+ Years of mainly working on Products handling innovations and implement client ideas

3+ Years of handling short term Projects as per client’s needs for company profits

11+ Individual Projects handled as a Project Manager with the additional responsibilities of Business Analyst.

Work Experience

1.Associate Project Manager - IVR/VA/Contact Center Products Development

Tetherfi Solutions Pvt Ltd, Bangalore Aug 2021 to Present

Duties & Responsibilities

Analyze the gathered business requirements and provide solutions as per market standards

Assertive way of communication to clients and prepare project plan and technical documentation as per internal and external needs

Set project milestones, managing project scope/CR estimates/timelines and status reports. Monitoring and reporting project progress to stakeholders.

Manage third party vendor and coordinate with client and internal team for successful completion and delivery of multiline involved projects

Do research on third party API integrations and provide the flow charts and solution document for internal usage

Delivered Despite Pressure; responded to clients changed specifications towards project delivery time, created action plan to incorporate changes without compromising on quality whilst still meeting deadlines.

2.Business Analyst – Products Development

Vectone Mobiles Pvt Ltd, Chennai Nov 2020 to Jul 2021

Duties & Responsibilities

Analyze the gathered business requirements and provide solutions as per market standards

Assertive way of communication to clients and prepare technical documentation as per internal and external needs

Do research for third party API integrations and provide the solution document for internal usage

Explain it to the technical team and check the possibilities of timeline for completion. Manage Teams and controlling changes for successful completion within the scheduled timeline

3.Business Analyst / Project Manager – IT Products/Service Delivery Management

Ameex Technologies Pvt Ltd, Chennai Nov 2019 to Jul 2020

Duties & Responsibilities

Analyze the gathered business requirements from sales team/ client and provide solutions

Do research on managing client products and assertive way of communication about the findings to pitch new sales opportunities.

Preparation of SOW and SLA agreements for new sales pitching to share mail follow up with the clients for project on-boarding process and payments follow up for smoother project movement.

Prepare project timeline in consultation with the technical team and manage team for successful timeline delivery.

Maintain relationship with the clients to pitch future sales opportunities

4.Business Analyst / Project Manager – Product Development

Negocis Pvt Ltd, Chennai Jul 2018 to Oct 2019

Duties & Responsibilities

Analyze the gathered business requirements from sales team and provide solutions

Communicate with the client for data gathering and processing related activities

Preparation of technical documentation and do assertive way of communication with internal and external technical teams

Do documents management and project management with the available tools.

5.Project Manager – IT Products / Application Development (VR/AR/Touch screen)

Takeleap Tech Pvt Ltd, Chennai Jan 2018 to Jun 2018

Duties & Responsibilities:

Gather the business requirements for the sales team and check the possibility of execution

Collaborate with the client for data gathering and processing activities

Provide technology solutions for the client ideas with the help of team members and handling multiple ongoing projects

Prepare timeline for the management assigned projects by checking the technical team availability and monitoring the activities of resources to indulge them in the additional tasks

Track and Monitor task activities using the tools for successful delivery of MVP and projects.

6.Business Analyst – Product Design & Management

Windosoft Technologies WLL, Qatar/Bangalore Sep 2016 to Jan 2018

Duties & Responsibilities:

Gather the product requirements from business team and prepare technical documentation

Do market research and competitor analysis for feature extraction and implementation

Coordinate with the Internal and client technical teams as per project requirements

Manage changes and do assertive way for communication for project execution and successful delivery

7.Application Developer – Spatial Services

NEXT Techno Solutions Pvt Ltd, Coimbatore Mar 2016 to Aug 2016

Duties & Responsibilities:

Gather the product requirements from the business team and prepare technical documentation

Do research on technical possibilities for innovative ideas implementation

Prepare methodology and programming application modules, Also do manual testing as per requirements

Prepare presentation to propose technical ideas on business deck for implementation

8.Software Developer

Adroitec Information Systems, Bangalore/Singapore (onsite-3Months) Sep 2014 to Feb 2016

Duties & Responsibilities

Analyze the product ideas gathered from business team and check the technical possibilities

Do research on industrial inputs for GIS & GPS technology collaboration into IT Applications

Prepare methodology and do programming as per module requirements

Research & Study Government Institutions (Sponsored Projects)

9.Researcher

Indian Institute of Remote Sensing, ISRO, Dehradun – UT May 2013 to Aug 2014

Responsibilities:

Analyze the requirements from multi-research organizations and propose technology document for implementation

Coordinate with multi-research collaborators to gather data and predict the outcome possibilities

Do execution by programming and manual testing across multiple cases

10.Project Trainee

Dhanalakshmi College of Engineering, Anna University, Chennai - TN Oct 2011 to Apr 2012

Responsibilities:

Analyze and do research on requirements from the management team

Check possibilities of technology interface support and do programming as per module requirements

Explain the technical findings and outcomes with multiple stakeholders for smoother execution

Web Technologies Worked

Magento/.Net/Wordpress/Joomla/Drupal – Worked in Version upgrade, Security upgrade and Design related projects, Handled 50+ Website’s account as a Business Analyst/Project Manager

Products Worked

Telecommunication Products - (Handled Projects as a Business Analyst/Associate Project Manager)

End Client: UK

●Unified Ring (Similar like Zoom/Ring Central/8x8) (Duration: 9 Months)

•Web Application

•Android Application

•iOS Application

•Carplay

•Android Auto

•Order Management Portal

•User Management Portal

•Conversational AI Platform (Voice bot/Chat bot) [Aligned Ref Used: Floatbots/Deeptalk/Otter/IBM Watson/Google Cloud Dialogflow/Verloop.ai/Netomi)

End Client: US

●Integrated Voice Response Project (Handled Projects as Project Manager) (Currently Handling Duration: 2+ Yrs)

•Physician Services Center IVR – Healthcare

•Shared Services Center IVR– Health Care

•Physician Services Center - Virtual Assistant Integrating with Google Dialog Flow – Healthcare

•Shared Services Center - Virtual Assistant Integration with Google Dialog Flow – Healthcare

•WFH Software Integration for Home Based Agents in US/Indonesia Locations.

End Client: Singapore

●Application Server Upgrade Project – Singapore BU’s (Currently Handling Duration: 10+ Months)

●Application Server Upgrade Project – MY BU’s (Currently Handling Duration: 10+ Months)

●Avaya Aura Experience Portal Upgrade V7.1.2 Project (Currently Handling Duration: 8+ Months)

●UMM Automation/Deletion of Users Application Development Project (Currently Handling Duration: 5+ Months)

Ecommerce Products - (Handled as a Project Coordinator/Business Analyst)

End Client: INDIA

●nopCommerce – Product Distribution Management System. (Responsibilities: Wireframe Preparation and Project Coordination only) (Duration: 5 Weeks)

●IdeaHub – SAAS Product Development (Responsibilities: Wireframe Preparation and Project Coordination only) (Duration: 2 Weeks)

Paygyft - Online shopping Experience (Duration: 5 Months)

•Web Application

•Mobile Application

Paygyft CRM - Sales CRM, Lead Management and Tracking (Duration: 6 Months)

Banking Products - (Handled as a Project Coordinator/Business Analyst)

End Client: SOUTH AFRICA

●MobiBank – Digital Banking System (Responsibilities: Worked for Sales Conversion, Preparing PPTs and Documentation) (Duration: 1.5 Weeks)

Travel Logistics Management Products – (Handled as a Project Coordinator/ Business Analyst)

End Client: Qatar (Onsite) Delivery & Offshore Management

●Sewage Tank – Vehicle, Travel & Employee Management System (Duration: 5 Months)

●MobiTrack – Online Travel Management System (Duration: 7 Months)

●Online Water Supply Management System - Vehicle, Travel & Employee Management System

(Duration: 8 Months)

●Flyy – Electric bikes Rental App Development and Management System (Dockless Mode sharing as Bounce App) (Duration: 3 Months)

INDONESIA – (Handled as a Business Analyst)

●Parcel Delivery Management and Profit Forecasting System (Duration: 3 Months)

GIS Application (Web Products) - Worked as a Software Developer in the below Products

End Client: Singapore

●NEXTGeo Application Development (Duration: 8 Months)

●Web GIS Based Road Information Management System using Free and Open-Source Software

(Duration: 18 Months)

●Development of GIS Based Application in Western Ghats Region Species Identification (Duration: 10 Months)

●Hyperspectral Data Web Application Development Project as 14 months Project Work – M.Tech Research Project (Duration: 14 Months)

Projects Worked

Touch screen/Virtual Reality/3D Applications – Handled as a Project Manager /Business Analyst End Client: Dubai/Saudi Arabia/Abu Dhabi

●Dubai Municipality – GIS Based Touch Screen Projection Mapping (Duration: 3.5 Weeks)

●SBA – Water Quiz Wall Touch Experience (Duration: 2 Weeks)

●SBA - Future to Mars VR Experience (Duration: 1.5 Months)

●Toyota Camry 2018 VR Experience (Duration: 2.5 Months)

●ESMA – Joystick Game Experience (Duration:3 Weeks)

●ESMA – Wall Touch Experience (Duration: 3 Weeks)

●MOCCAE – Green Agenda Touch Screen Experience (Duration: 2 Weeks)

●MOCCAE – Ecotourism Touch Screen Experience (Duration: 2 Weeks)

●MOCCAE – Touch Screen Mosaic Experience (Duration: 2.5 Weeks)

●WASL – 3D Living Space Apartment Application Development (Duration: 3 Months)

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