Customer Service Health Care
Resume:
Ruby Masaku
c/o Kevin K. Kaittany
KNH, Nairobi
Cell: 072*-******
Email: **********@*****.***
Objective
To obtain a position in a supportive environment where I can help the organization grow in value utilizing my experience, capabilities and abilities.
Qualifications
Results-oriented with more than ten years of experience in merchandising and customer service.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Fluent in English and knowledgeable of the meaning and spelling of words, rules of composition, and grammar.
Excellent communication and interpersonal skills.
Fast and reliable.
Education
2023 Certificate as a Healthcare Assistant - AVA Medicare
2009 Certificate in Business Administration - Kenya Institute of Management
2005 Certificate in Computerized Accountant - InfoTech Training College
1996 KCSE - Mwani Girls
Work Experience
Asst. Admin.: 2013 – 2018, Parapet Cleaning Company
Maintaining Operations Managers diary
Receiving all the staff requests from the managers, compiling the monthly and weekly reports
Preparation of the staff requisition form by presenting it to the HR with support of necessary documentations
Following up and making sure that that staffs are deployed
Ensure contractual clients have materials
Arranging of any departmental meetings and organizing of all the necessary facilitation
Mobilization of the respective teams
Inputting QMS monthly and performance data Compiling QMS summary
Updating monthly zonally performance evaluation
Requesting the buffer of stewards uniforms and making sure that they are delivered from stores
Issuing uniforms to stewards up on receiving advisory note from the HR department
Keeping proper records of uniform stocks and balances
Effective communication on all operation issues with the stakeholders
Following up on monthly clients meetings minutes from managers, reviewing them and sending to respective clients and sending minutes to clients
Going through and editing the clients minutes prepared by the managers.
Going through all the daily job requisition.
Prepare the transport bookings by advising the HR department on the logistic needs
Following up the bookings by ensuring that all the transport bookings in regards to the specific allocations given by the transport coordinator are adhered to
Advise clients on payments and provide excellent customer service.
Billing Clerk: 2007 - 2010, Kenyatta National Hospital, Nairobi
Billed patients in the wards,
Advise clients on payments and provide excellent customer service.
Managed a good working relationship with patients and relatives
Answered customers' questions and provided information on procedures and policies.
Cashier: Aug. 1999 - 2006, Kenyatta National Hospital, Nairobi
Operate POS cash register for Clinic 14, 17, 18, 22, Casualty.
Advise customers on payments and provide excellent customer service.
Developed reputation for prompt, efficient service with high level of accuracy.
Maintain thorough knowledge of hospital services.
Calculate total payments received during a time period, and reconcile this with total sales.
Compile and maintain non-monetary reports and records.
Developed constructive working relationships with others and maintain them over time.
Cashier: Nov. 1998, Wellbrand Supermarket, Langata, Nairobi
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Monitored checkout stations to ensure that they had adequate cash available and were staffed appropriately.
Bagged, boxed, wrapped, or gift-wrapped merchandise and prepared packages for shipment.
Performed opening and closing procedures ensuring that all tasks were completed accurately.
Maintained proper inventory levels.
Handled high volume of money and balanced cash drawers nightly.
Participated in training courses in financial and managerial accounting, developing an understanding of accounting cycles, financial statements, accounts receivable and payable, inventory costing, and cost accounts.
Provided training to new employees on all facets of job operations.
Demonstrated skills as leader, delegate, and communicator.
*Referees
Mr. Kevin Kaittany
ICT Officer
Kenyatta National Hospital
P.O. Box 20723 – 00202, Nairobi
Dr. Anne K. Waweru
Physician
KNH Drs. Plaza
Mrs. Salome Chemutai
Nurse Officer
Kenyatta National Hospital
Contact this candidate