ANDRE’ M. GRIFFIN

**** ******** *** *******, ********* 38111 901-***-****

ad4g8q@r.postjobfree.com

OBJECTIVE:

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company

PROFESSIONAL EXPERIENCE:

08/17 - 01/23 Shelby County Government Community Services - Memphis, TN

Clerical Specialist

● Answer inbound calls transferring calls to specify personal and different departments or agencys

●Handling issues for customers regarding (Rent, Utilities, Homeless and Empowering programs.

● File up calls to customers that called in with issues on paperwork, payments and questions

●Intake application making sure application are completed and correct forms 2are with the application

●Set and schedule an appointment for customer needing assistance on MLGW bill and assist on rent and mortgage and homeless

●Place Federal funds on customers accounts with their mortgage company or rental company and landlords. Contact Landlords and mortgage companies.

●Made sure information was reported to Federal Government

09/12-8/17 Shelby County Government Health Dept. Vital Records – Memphis, TN.

Clerical Specialist (Birth & Death Certification)

● Customer services front desk (handle cash).

● Fulfill online orders for customers who order birth and death

certification online

● Assist parties to put father on birth certificate. Establish paternity

07/10-09/12 Shelby County Government Health Dept. Clinical Services– Memphis, TN

Clerical Specialist

● Assist mother and child to sign up for the WIC program.

● Set up appointments for mother's and children for check-ups and also set up appointments for other health services.

● Made sure information about WIC vouchers was in the system and also checked vouchers to ensure information was voided in the system.

09/08-7/10 Shelby County Government Community Services Memphis, TN

LHEP/Clerk temporary

● Set and schedule an appointment for customers needing assistance on MLGW bills and assisted on rent/mortgage.

● Place Federal funds on customers accounts with their mortgage company or rental company.

● Made sure information was reported to Federal Government

06/00-08/08 Shelby County Government Division of Correct– Memphis, TN Work Release/Clerical Specialist A

● Interview inmates potential work release

● Scheduling Inmates to go to work for employers using Excel spreadsheet ● Managed and maintained a work release office when the supervisor was out.

● Kept and analyzed records of Inmates’ job assignments, figures and financial transactions (room, board, and transportation) using Excel

● Provided customer service by greeting and assisting employers.

● Handle employers request and responding to complaints on inmates

08/99-6/00. Shelby County Government Code Enforcement - Memphis, TN

Clerical Specialist

● Account receivable & payable made sure that the invoice were paid and log into computer system in a timely manner for the

sign/zoning dept..

● Contact business for their invoice

EDUCATION

White Station High School

Diploma

STATE TECH

(Southwest Community College)

Memphis, Tennessee

STRAYER UNIVERSITY

Memphis, Tennessee

PHOENIX UNIVERSITY

Memphis, Tennessee

Associate’s Degree (Information Technology)

COMPUTER SKILLS

Microsoft Word Office & Windows

Reference

REFERENCE AVAILABLE UPON REQUEST

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