Zyekia Serphy

Margate, FL *****

ad4g7f@r.postjobfree.com

+1-786-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Bank of America - North Lauderdale, FL

March 2023 to January 2024

I am working in the fraud department, assisting customers on their banking accounts with disputes as well helping to check to see if it’s any fraud on the account, if it is I will file A fraud claim and the customer will receive A temporary credit while we do an investigation on how this fraud occur on the account. If we feel like it’s an suspicious activity transaction was made on the card I will lock it and the customer will receive A message letting them know to call me to verify this transaction to make sure everything is safe on the account. If it is suspicious activity is in the transactions I will send out A new card and file A fraud claim for the customer or if it’s suspicious activity was made with the account or routing number I will close out the account and let the customer know that they can only receive deposit from out of they account and transfer them over to the account department so they can open A new account with us. Customer Service Representative

Atento - Miramar, FL

September 2022 to March 2023

Assisting with customer with troubleshooting their coffee machine as well, heater, kitchen appliances, and as well portable A/c’s. If the issue was not solved with the unit I proceeded to either replace the units or repair them. I advise the customer how long will it take for them to receive the units as well what company will be delivering the units. As well I can let them know where the tracking information of the unit and as well place orders for spare parts for the units and can place A order for A customer if needed. As well I can assist on making tickets and tasks tickets to the correct department for customers and update customers on their tickets for their units. Customer Service Representative/Appointment Setter NationsBenefits - Fort Lauderdale, FL

December 2021 to September 2022

Help insurance members place over the counter orders online and as well playing grocery and fitness orders for them insurance members as well. I also had place hearing appointments for insurance members who have benefits with nations benefits. I helped to find out when will they receive their monthly or yearly etc, benefits on the member card as well and when I do the hearing appointments for the members I will have to get in touch with the doctors office in order to have the appointment set for the member

Customer Service Representative

Global Response LLC - North Lauderdale, FL

May 2021 to September 2021

I was working in A account called crate and barrel and I helped customer with their furniture items and help with replacements, returns, refunds, emailing the warehouses and as well with placing orders for customers. I was very helpful and focus on the customers needs as well and made sure everything get situated for the customers and make sure the job got done quickly as well for the customers Sales Agent

DOT Compliance Group L.L.C.

September 2020 to May 2021

Make sure every customer get everything verified and situated in A great timely manner and make sure customers is in A great compliance status with they’re dot numbers on there trucks and make sure everything gets updated correctly and help with the customers needs and making sure they are satisfied with everything and make outbound and inbound calls Customer Service

Burlington Stores - Dallas, TX

January 2020 to September 2020

Helping customers find their needs and communicating with employees to get stuff from off the floor for customers and cashing them out and make the customers feel welcomed to shop at Burlington and do a lot of go backs on the floor

Customer Service Representative

Convey health solutions

May 2019 to December 2019

I verify members and make sure they pay the monthly payments on time and verifying any information that the members needed about they plan and I make sure everything is good on they accounts and mail out the members bills to them and if they have any problem with they health plan I solve the problem for them and was working only with inbound calls

Appointment Scheduler

GMS Connect - Fort Lauderdale, FL

December 2018 to May 2019

I schedule medical appointments and verify information about the appointments and taking 100 or better inbound calls and making 80 or better outbound calls as well Customer Service

Walmart

December 2017 to November 2018

Helping a lot of customers and shopping for them too and handle customers problems and cleaning up the back room every night

Education

High school diploma

North Broward High School - Fort Lauderdale, FL

August 2018 to June 2020

High school diploma or GED

Skills

• Cold Calling

• Host/Hostess

• Typing

• Medical Billing

• Windows

• HIPAA

• Serving Experience

• Customer Service

• Medical Scheduling

• Food Preparation

• Crew Member

• Food Service

• Cash Handling

• Cashiering

• Medical Office Experience

• Insurance Verification

• Customer service

• Microsoft Excel

• Customer service

• Windows

• HIPAA

• Typing

• IVR

• Negotiation

• English

• Microsoft Office

• Communication skills

• Sales

• Time management

• Customer relationship management

• Computer skills

• Phone etiquette

• Schedule management

• Telemarketing

• Customer support

• Microsoft Outlook

• Microsoft Powerpoint

• Cash handling

• Cash register

• Office experience

Additional Information

I am A wonderful worker, I am fast and energetic and great with customers I make sure all of my customers are satisfied. I am A fast learner and I seek to learn new things and obstacles and very mindful for customers needs and very focus on my work, well organized and good at multitasking as well A team’s player.

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