Arun B Nair

Brampton, ON, Canada (Permanent Resident)

: 647-***-**** : ad4g77@r.postjobfree.com

LinkedIn - https://www.linkedin.com/in/arun-b-nair-51033327/

PROFILE BRIEF

System Administrator / Network Administrator with over 13 years of in-depth experience in the Management and Administration of Active Directory, Amazon AWS, Azure, VMware, and SCCM. Handled planning, installation, configuration, and optimization of the IT infrastructures in multiple projects and consistently achieved high availability, performance, and reliability.

CAREER BRIEF

Manulife, Toronto, Canada (Nov’2021 to Nov’2022) as Desktop Engineer] Contracted by TCS

Delvetek, Mississauga, Canada (Jan 2019 to Aug 2020) as System Administrator

ITC Infotech, NJ, USA / Bangalore, India (Aug’2008 – Mar’2018) as Systems Engineer / Administrator

Dream Quest Pvt Ltd, Bangalore, India (Jun’2007 – Aug’2008) as Customer Support Engineer

CERTIFICATIONS and TRAINING

COMPTIA A+ AWS Sysops Certified Administrator – Associate MCSA 2003 ITIL2011

CCNA trained MCSA 2008 trained Devops trained

TOOLS & TECHNICAL SKILLS

AWS: EC2, EKS, VPC, EBS, S3, RDS

Operating System: Windows 2008/2008 R2/2012 Servers, Windows 7/8/10 client OS, LINUX, UNIX

Hardware skillset: Dell Power Edge: 2900, 2950, 2650, R510, R710, HP Blade System: BL20p &BL30p, DL360, DL370, DL380, DL385, DL560, DL310, DL510 and DL580, Juniper, Nessus, Checkpoint Firewall

Server Environment: Windows /2008/2012 Servers, VMware ESXi 5.0, Citrix, Clustering, Dell Servers, MS Azure

Monitoring: SCOM, Keynote, Site Scope

Scripting: PowerShell

EDUCATION

Bachelor of Technology in Electronics and Communication from CUSAT University, Kerala, India

Post Diploma Certificate in Cyber Security from George Brown College, Toronto, Canada (Aug 2021)

PROFESSIONAL SUMMARY – KEY HIGHLIGHTS

Handled a technically complex project as Systems Administrator and managed and maintained complex 60+ mixed server environments (Windows/Unix/Linux), ensuring 99.9% or better uptime.

Evaluated, monitored, and enhanced IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity in many key projects.

Provided Consultation to client companies, advised Web-based and network solutions, and aided with strategic planning and project leadership for systems migration, configuration, administration, upgrades, and troubleshooting initiatives.

While serving as System Admin in the USA, administered California, New York, and New Jersey office setups and single-handedly managed multiple offices spread out across these locations with over 500 employees.

Post Cyclone Sandy catastrophe, infrastructure at all the above offices was recovered/set up from scratch and made functional in record turnaround time which was well appreciated by Senior Management.

Conducted routine Audits, and provided efficient Vendor Management in many key projects

Ensured 99.6% SLA for the tickets raised by over 20,000 users across different offices of a leading Insurance provider in Canada.

Implemented a single tool to manage patching, monitoring, auditing, and reporting of each endpoint device, saving significant time to manage each of them.

Proven track record in the installation, configuration, administration, and troubleshooting of servers’ products (Linux), and core internet technologies (TCP/IP, DNS, DMZ, Proxy, SMTP, POP, IMAP)

Proven track record in installing, configuring, administering, and troubleshooting firewalls, network switches, DDOS appliances, and load balancers.

Demonstrated competency in ITIL V3/V4.

Proven experience in the configuration of servers in high availability and performing recovery tests in disaster recovery environments.

Handled remote VPN installation and related infrastructure for all users in one of the client offices during the early pandemic days and ensured the employees were provided with a seamless work-from-home facility.

Responsible for migration of all the older Windows OS to Windows 10 for all offices for one of the clients over different 7 locations in Ontario in a month’s time.

Provided strong customer support, exhibited efficient vendor management skills, excellent communication, documentation, problem-solving, and auditing skills.

Exposure to working in Multicultural and Multilingual environments in the US (6yrs), Canada (3yrs), and India (4yrs)

WORK EXPERIENCE

Manulife, Toronto, Canada Nov’2021 to Nov 2023 Role: Desktop Engineer (deputed by TCS)

Key Highlights:

Primary responsibilities include Employee Provisioning and Dell Provisioning Support, shipping of imaged laptops, desktops, and mobiles to all the users in Canada

Provide technical support for the users in a mixed Windows, Mac, and Linux environment.

Responsible for remote handling of all the users’ tickets within the SLA across Canada using the Service Now tool.

Microsoft 365 Applications and Services, including daily Exchange E-mail administration, SharePoint, Azure AD, MS SQL and others

Image Laptops, Schedule Customer Appointments, Remote Access with customers to confirm full functionality of the device being deployed.

Also worked on the PowerShell scripting to automate several tasks assigned to me

Service Requests: Installation, Movement, Addition, or Change (IMAC) of new or existing end-user device hardware/software components.

Software application support for both commercial off-the-shelf and customer-developed applications.

Desk side support in both local language and English.

Desk-side support for Incident and Request management support for all end-user devices - Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD.

Conducting end-user device and related testing and performing site inspection and end-user device inspection

Receive, diagnose, assess, and resolve Desk side Incidents for Software issues with applications and perform troubleshooting and diagnosing, and complete re-imaging is performed if required.

Analysing completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

Environment: Windows Server 2019, Service Now, Office 365, MAC & DELL Laptops, Intune, VDI Citrix, VMWare

Delvetek, Mississauga, Canada Jan’19 to Aug’20 Role: System Administrator

Key Highlights:

Responsible for remotely handling VPN installation for all users in one client before the pandemic hit to enable them to work from home.

Administration of PKI infrastructure including patching, archiving, backups, and recovery testing, evaluating system upgrades and enhancements.

Working on Datto Autotask tickets and ensuring that they are resolved within the SLA period

Involved in the event filtering lifecycle of new service desk tickets, or update existing tickets to track event handling, event investigation, and document the findings in the service desk ticket as they are discovered

Used Datto RMM – a single tool to manage patching, monitoring, auditing, reporting

Installing servers and configuring hardware, applications, services, and storage in accordance with best practices and project/operational requirements

Provided the Event involving escalation service desk ticket as they are discovered, report on the recurring problems and issues discovered, event description, analyzing potential risk, what action to be taken to remediate the current event, and prevent the future instance

Follow the process to ensure that resolution criteria are met before closing the ticket.

Involved in OS hardening, system security, and auditing.

Planning, implementing, and maintaining systems that are hosted in AWS public cloud infrastructures

Environment: Datto RMM, Datto Autotask, Office 365, Windows server 2012/2016/2019, AD, DHCP, DNS, Windows 7/8/10 client OS, Azure, AWS Imaging

ITC Infotech, NJ, USA / Bangalore, India Aug’2008 – Mar’2018 Role: Systems Engineer, System Administrator

Key Highlights:

Worked in the ITC InfoTech Bangalore office for 3 years and then got deputed to the ITC InfoTech Paramus office in the USA for 6 years.

Hands own knowledge of routers/switches/firewalls and Wi-Fi

While in the USA, served as the single point of contact and supported up to 500 users across the USA

Instrumental in auditing, and managing vendors and involved in setting up new offices in New Jersey, New York, and San Francisco offices and maintaining the network and system uptimes

•Evaluating, testing, implementing, and tuning new server operating systems, layered products, and server applications and applying operating system/application software patches.

•Architecting, implementing, and administering systems in multiple data centers that support academic and administrative users at all locations.

•Installing, configuring, and managing VMware and Hyper-V machines in web farms

•Have extensively worked on Active Directory (AD) of 2008/2012 servers, also Azure Active Directory (AAD)

•Provide technical support during Major Incidents to ensure timely resolution of the problem/outages and validate root cause to minimize business disruptions

•Liaising with client operations and technical teams to implement remediation plans post incident

•Providing advice and guidance to the entire corporate clients regarding server systems and the interdependencies that exist between Operating Systems, storage subsystems, applications, corporate and desktop applications, workstations, and other networked devices

•Installing, Configuring, and Troubleshooting (TCP/IP, DNS, DMZ, Proxy), VMWare products, firewalls, network switches, DDOS appliances, and load balancers.

Environment: Windows server 2012/2008, AD, DHCP, DNS, Windows 7/8/10 client OS, VMware ESX server, Printers, MS Office, LAN/WAN, Symantec Endpoint Defender & Manager

Dream Quest Pvt Ltd, Bangalore, India Jun’2007 – Aug’2008 Role: Customer Support Engineer

Key Highlights:

Provided support to customers who used HP products across Bangalore

•Involved in creating User Accounts and Groups in Active Directory

•Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS, and Terminal Services.

•Involved in Installation, upgradation, Configuration, and Maintenance of Microsoft Windows 2003/2008 Servers on Dell and HP Servers.

Environment: Windows XP, Windows Vista, Windows 2000, Windows Server 2003/2000, Printers, VoIP phones, MS Office

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