Customer Service M A
Resume:
Mara Ovchinnikoff
Hubbard OR, 97032
ad4g6y@r.postjobfree.com
Good afternoon,
My name is Mara Ovchinnikoff. I have an extensive background in marketing, sales, customer service, administrative positions and some accounting and payroll. I am also a farmer's daughter, so I know a little about that too :) I have a bachelor's degree from Portland State University in Marketing and Business Management. I speak English and Russian fluently, and I speak some Spanish as well. I have much knowledge in most computer programs, including Microsoft Word, Excel, Powerpoint, Quickbooks, Quicken, Adobe and Asana, just to name a few. I pride myself on doing my best at whatever task is handed to me. I work hard and I am efficient at what I do and make sure to get the job done in a timely manner. I am very detail oriented, organized and a great multi-tasker. I’m a quick learner, so if there is something I haven't done before, I can learn it quickly. I prioritize my work, so I know what needs to be done and when. I'm a team player and work well with others and like to build others up, but I also can work well on my own, regardless of supervision. I'm a self-starter who is a very driven, motivated, responsible, reliable and hard-working person. I have a strong work ethic and I will work hard to accomplish any task handed to me. I am professional, yet personable, so I can get along with just about anyone. I can promise you that if you give me this opportunity and consider me for this position, that I will not let you down and that I will be a great asset to your team! Thank you for considering me for the position, I hope to hear from you soon. Mara Ovchinnikoff
Enclosure: Resume
Guild Mortgage at First Team
Marketing Director, Sales Support & Customer Service May 2020- Nov 2022
At Guild Mortgage, I was the marketing director for the office. I also administered to many of the loan officers and underwriters when they needed additional help, while we all worked together as a team. I was in charge of all of the social media for the office, placing new marketing concepts into action and would do any advertising for our office. I would be in charge of planning special events, including, hiring catering, bartenders, waitstaff, entertainment, ordering supplies, decor, anything needed for the event. I did all of marketing, online and mailouts, contacting clientele, doing whatever it took to make our events successful. I would work after hours for days on end if that's what was required of me. Basically, I created and ran all events within our office and a sister office as well. I also helped assist any of the loan officers and underwriters that needed help with anything. Which would include updating disclosures, contacting clients for any information needed, verifying information, getting loans to fund as well as many other tasks at hand. I also kept the office in order, ordered office supplies, greeted clients or anything else that needed to be done. My position there was a multi-tasked one, which I loved. Brian Klipner
Loan Officer
Graphes & Associates
Advertising & Marketing Coordinator, Customer Service Support May 2015- Sept 2018
I was in charge of the marketing for the office. I created events that drew potential clientele to our company. I worked on all of our online marketing, social media, as well as mailouts and marketing within the area. I also met with clients out of the office if needed. I always made sure to tend to any concerns, questions or needs that they had and that our clients were always satisfied with our work. Administrative duties were a part of my role as well. I would prepare reports, handled customer concerns, worked on inventory checks, ordered supplies and did some accounting and payroll. My position was a multi-faceted one.
Katlyn Walsh
Supervisor
Molalla Pioneer Newspaper
Marketing & Advertising, Sales Consultant
Feb 2012 - Nov 2015
I was the marketing and advertising consultant for the Molalla Pioneer Newspaper. I worked with clients to have their businesses advertised in our publication. I would work with former clients as well as go out and obtain new clientele that wanted to be advertised in our paper. I would meet with them in and out of the office to understand exactly what they wanted from us. We had several annual publications where many businesses wanted to be included. I would meet with clients at their location, or out for a meal, to be sure we had satisfied their needs on the design concept for their ad. I gained much trust from many clients that I still speak with to this day, due to our professional, however personable relationship. I would also do some light office work, where I answered the telephones, faxed paperwork, filed documents, worked with the reporters with anything they needed, and did many other things.
Joe Wilson
Publication Editor
May Trucking Company
Sales & Pricing Assistant
Sep 2008 - Feb 2012
I was the sales and pricing assistant for May Trucking Company. My daily tasks were running daily reports, speaking to clients regarding loads and pricing, to give an estimate on a potential load. I would look up the history of previous loads that we had run, so we could make an estimation on a price, or do my research to come up with a brand new load run estimation. I would update the pricing reports and update the nationwide pricing for May Trucking. I worked with the truck drivers if they had any problems or concerns. I also worked with customers (happy or disgruntled) to be sure that their expected delivery arrived on time. I worked closely with the CEO and CFO of the company, running any reports and prepared any paperwork that they needed. I also helped with the marketing department, collaborating on new ideas for marketing strategies and creating them. I had come up with several events and marketing techniques that were used. Mike Fitzsimmons
Sales & Pricing Manager
Millar's Point S Tire & Auto Service
Administrative Manager, Sales & Customer Service
June 2005- July 2008
For Millar's Point S, I was the administrative and sales manager. I was in charge of sales, inventory and customer service. I did all of the daily and monthly reports, as well as overlooking my team in the tire department. I made sure that all of the work that was done was above and beyond the best service we can deliver to our customers. Not only was I handling client’s requests, I would help out my team by physically running around assisting them in anything that they would need, by getting tires, checking tire air pressure, double checking their work to be sure they were putting on the correct tire size, brand and model. When I wasn't with customers I was working on commission reports, checking hours, specific detail for each work order and timing to be sure that all of our employees were utilizing their time correctly with each vehicle. I also ordered restock, helped anyone in the office if they were behind on work and did many of the daily office tasks at hand as well.
Kyle Carter
Supervisor
Education:
-Portland State University
2018-2020
Bachelor of Business Administration
Business Management
-Chemeketa Community College
2007-2009
Associate of Sciences
Marketing & Sales
-North Marion High School
I moved to Hubbard from Salem in 1995, when I was just eight years old. I went to North Marion Elementary, Middle and High School, where I graduated in June of 2006 one year early. In high School I competed in many sports. I was on the Varsity tennis team from sophomore to senior year. I also was on North Marion's volleyball team from 7th grade until my sophomore year of high school. I was in choir, I was also in band. I helped contribute to many of our schools’ functions. Whether it was handing out fliers, creating posters, working the concession stands at sporting events or lending a hand anywhere needed. I was also a T.A. (teacher’s assistant) for many years off and on. I tried to be a part of our community as much as I could. Background:
Some things to know about me are that I am Russian Orthodox, Old Believer. I'm bilingual, I speak English and Russian fluently, as well as some Spanish. I am not the greatest, however I can understand the language somewhat. I have lived on a farm most of my life, so I really do know what hard work is and my work ethic is very strong. Even before the farm, my father owned a gas station in Salem, and my siblings and I were working the pumps since we were six years old, alongside my father. I have four sisters and one brother, (I am the youngest one). Once we moved to Hubbard, we would work on the farm all summer long carrying over pipes, picking berries, driving flatbed farm trucks, supervising employees, weighing crates, planting crop, maintaining the crop, even in 100-degree days. It was the way we were raised and we honestly all grew to love it. It made us closer as a family and we learned that a strong work ethic was very important from day one. I pride myself on that. I was driving a tractor when I was 12 years old. I will always be motivated and do everything with the utmost perfection. I double check all of my work, I'm very organized, driven, self-motivated and always wanting to achieve an even higher success each and every day. I am very familiar with the latest computer software and if by some chance I'm not, I am a fast learner and hands-on learning is the best way for me. I am great at multitasking, if there are multiple projects that need to be finished quickly, I always prioritize what should be done first, so everything flows efficiently. I work well in a team, just as I do when I work on my own. I can adapt to any environment, even if it's something new for me. All in all, when I put my mind to something I will strive for success and make sure the job is done right. References:
Fisa Manayev 503-***-****
Kate Windsor 971-***-****
Jill Fischer 425-***-****
Mike Juarez 503-***-****
Thank you for your time,
Mara Ovchinnikoff
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