Michele Nalani Ruiz

925-***-****

ad4g6n@r.postjobfree.com

Skills:

Customer Service Supervisor

Phone Etiquette

Call Center Supervisor

Food Manager

Account Management

Inside Sales Rep

Professional Experience:

Edward Dutra Insurance Agency Inc. January 2023- Present- Customer Service Rep

Solicit new business and maintain current business levels in order to achieve or exceed sales production goals. Expand business by proactively building relationships with existing customers to meet the agreed upon production goals. Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in the agencyin agency management system. Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needsneed.

Master Halco, San Lorenzo CA, Inside Sales Rep-October 2019- July 2021- CLOSED DUE TO COVID-19 Answered calls from customers that purchased Fencing suppliessupplies and, email orders, and fax. Handled all the checks for the branch by using a scanning system from the bank provided. Ran credit cards for payments also. Did reporting to District managers on a weekly basis, provided admin work for the branch manager when needed. Attended trainingtrainings on fencing and did the truck routing for the drivers.

Tesla Fremont Delivery Center, Sept 2018- October 2019 Contractor West Valley Staffing

Called customers to let them know their vehicle is ready to be picked up. I scheduled them to come into the factory. There was a huge push for Tesla to close as many deals as possible before the end of September. We had a huge list to call customers who were already scheduled to pick up their car in October and tried to entice them to pick it up earlier (September). I offered incentives to customers willing to reschedule their pick-up date to a day in September. Kept reporting up to date in Salesforce, Scheduled, emailed, texted, and spoke to high-end customers over the phone.

Chapel of The Chimes, Hayward CA, Call Center Supervisor February 2019- Sept 2017 Implemented a brand-new call center for the company at this location. We have four call center representatives and average 300 calls per day. Each call varies, we are trained to take every type of call that comes in. We Dispatch the transportation team to various locations to pick up the loved ones and help the families with anything they need. Scheduling appointments, locating directors, accounting team, family service counselors, and management team.

Aramark, Hayward, CA, Food Service Manager, Aug 2015 to May 2017 [Contract Ended] Dedicated in providing excellent food service and making operational and procedural improvements Oversaw the large dining hall at the Cal State East Bay University

They were a full-service dining hall that served over 1700 meals a day to students and administration staff.

Provided detailed monthly departmental reports and updates to senior management.

Interviewed, hired and trained new quality customer service representatives.

Ran a day-to-day operation of a full-serviceof full-service café serving breakfast, lunch, and dinner.

Experienced with fiscal responsibility including budget, P&L account, and food and labor cost. Food and labor cost, exceptional customer service, leadership skills, and marketing strategy.

Sodexo, San Pablo, CA, Dietary Manager, Dec 2013 to Dec 2015 [Hospital Closed] Provided detailed monthly departmental reports and updates to senior management.

Interviewed, hired and trained new quality customer service representatives.

Ran a day-to-day operation of a full-serviceof full-service café serving breakfast, lunch, and dinner.

Managing a full comprehensive food program, and administrative duties.

Food and labor cost, exceptional customer service, leadership skills, and marketing strategy.

Training and coaching hourly staff, catering events in a fast-paced environment.

Implementing food safety policies, and the knowledge of Sodexo programs.

Experienced with fiscal responsibility including budget, P&L account, and food and labor cost.

Sodexo Vending, Santa Clara, CA, General Manager, Jan 2012 to Dec 2013 [Moved Internally Made rigorous diagnosis of contracts at all levels (sites, sales, and client expectations) to define proper strategies for reorganizing each client's needs.

Analyzed and revised the profit and loss reports for each client, providing for the development of individual needs. Prior to ordering she compared total inventory counts to the order that was placed the prior week with all vendors. Managed routes, drivers and did sales calls with clients, and potential clients. Handled payroll, accounting, fleet maintenance, and final inventory.