SHAME-KIA MCFADDEN

SKILLS PROFESSIONAL SUMMARY

Objective: To contribute to gour organizations' stRtess through the use of exceptional people skills and customer service to further rng education in anything that comes mg way and to be in a position with a growing and dynamic firm. Expertise: Exceptional versatility and adaptability Dedication and drive as a hard working individual Superlative communication and team building

•Teamwork Skills. skills Ability to manage multiply tasks in a pressured environment

•Cxnmurucatm.

•Cdlabntiom HISTORY

WORK

•Active Listening. March 2000 • Current

•Adaptability. Crew Supervisor, Forever Young Janitorial. Orland', FL

•On tau cleaning summer homes and timeshare.

•Identified team weak points and implemented corrective actions to resolve concerns.

•Settled crew member disputes bg addressing problems quickly and providing successful mediation.

•Monitored team members to verify work quality and address concerns.

•Supervised cleanup activities to remove debris and unnecessary supplies frorn customer premises.

•Transported dai%g work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.

•Monitored overall team and individual employee performance and compiled data into project reports for supervisor.

Mag 2022 • July 2022

Transportation Driver MV Transporation, Orlando, FL

•Coordinated efficient routes to avoid delays and optimize schedules.

•Cleaned and maintained vehicle and assessed vehicle for damage after each shift

•Assisted passengers with entering and exiting vehicles safelg and securely stowed baggage to minimize damage risk

•upheld high standards of professionalism and discretion when working with high-value clients.

•Cornpleted routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

•Checked in with dispatch service and updated with current location.

•Obtained customer signatures to complete and process paperwork

•Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

January 2022 • Mag 2022

Customer Service Representative. 24-7 Intouch, Orlando, FL

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Answered customer telephone calls promptly to avoid on-hold wait times.

•Answered constant flow of customer calls with minimal wait times.

•Offered advice and assistance to customers. paying attention to special needs or wants.

March 2020 • October 2021

Cashier, 7•eleven. Orlando. FL

•Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

•Worked flexible schedule and extra shifts to meet business needs.

•Helped customers complete purchases. locate items and loin reward

•Restocked and organized merchandise in front lanes.

October 2016 • December 2017

Security Guard. Admiral Security Services, Orlando. FL

•Patrol grounds in golf cart.

•Check points.

•Roads. lights. warehouses.

•Patrolled and monitored premises in company vehicle. on bicycle and by foot.

•Secured premises and personnel bg patrolling property and monitoring surveillance equisrnent.

•Worked independently and collaboratively to resolve urgent issues to protect lives and property

EDUCATION

Mag 2010

January 2009

Diploma. Message Therapy

Everest Institute, American Heart Association. Fort Latrierdale, FL GPA 4

CERTIFICATIONS

•Licensed Public Notary- 2 YEARS

•Licensed Horne Health aid YEARS

•C.P.R Training • 2 YEARS

•Insurance Agent - Timeframe

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