Arlisa Troutman

*** ** **** **.

Boynton Beach, FL 33435

561-***-****

OBJECTIVE

To achieve a human resources position in a dynamic organization that is in search of a highly professional individual with the ability to multi-task, prioritize and pay attention to details in a fast pace environment. Seeking an opportunity that will utilize my excellent organizational and customer service skills while advancing my professional development.

SUMMARY OF QUALIFICATIONS

Excellent human resources background, including:

applicant screening; employee orientation, evaluation and placement; training; and benefits planning. Experienced in employee orientation programs.

Proficient in MS Office, Lotus Notes, Outlook, Kronos, Ultipro, ICIMS, Timberline, Lawson, GroupWise, Internet, Hodes, PeopleSoft, VX, ADP, Employee Central and Hire Right

EXPERIENCE

Human Resources Supervisor, VITAS Healthcare, Deerfield Beach, FL, October 2010-current

Manage personnel problems including investigations of highly sensitive and confidential issues such as sexual harassment, discrimination claims or employee misconduct; develop strategy; recommend corrective action or disciplinary measures; prepare and/or review per-disciplinary letters for potential hearings; prepare and or/ review final disciplinary letters; and advise Supervisors and Team Managers on proper disciplinary procedures.

Manage database for two satellite offices and two inpatient units. Hospice program with 1,200 employees, with a census of 1,100.

Awareness of OSHA regulations and compliance

Maintain up-to-date knowledge of federal and state employment law and compliance requirements.

Perform recruitment from initial recruitment planning to final hire, including: writing announcements and advertisements, developing interview questions, performance tests, assessment centers and other testing procedures.

Facilitate all program Open Houses and job Fair’s as well as assist with recruitment efforts

Develop electronic record of new hires in VX and Employee Central

Conduct new hire orientation

Check Pre-Employment References and conduct background checks on all new hires

Track employee professional license, registration and certification, as well as, other compliance related documentation

Liaison for benefits administration, Workers Compensation, Family medical Leave and employee relations for the program

Ensure employees are appropriately enrolled in benefits as well as respond to any questions regarding benefits

Payroll processing to include RPA data entry, payroll reports, corrections, research on problems, leave accruals and new hire paperwork

Responsible for physician’s itinerary time sheets

Human Resources Technician, North Broward Hospital District, Fort Lauderdale, FL August 2004 –October 2010

Monitor electronic resumes and applications in Hodes

Assist with telephone interviews and the hiring process

Process maintain and follow up on queries for per-employment checks (background and reference checks)

Process all Resignations/Terminations paperwork

Responsible for Employment Verification

Counsels employees and applicants on NBHD employment opportunities

Coordinates Regional responsibilities regarding new hires and orientation process

Maintain excel spreadsheet to track new employee during their 90- day introductory period

Process annual performance appraisals and statue changes

Prepare confidential material for grievance and other personnel-related meetings

Research and resolve all Payroll discrepancies

Process and mandate the Family Medical Leave database

Assisted with annual benefits enrollment.

Payroll/HR Assistant, Applied Card Systems, Boca Raton, FL (Promoted) October 2000-April 2004

Entering new hire information into Ulti-pro and Kronos

Responsible for the Payroll presentation in the new hire orientation classes

Create badges, apply Kronos strip, and enter information into Kronos

Prepare Variance analysis report

Enter all income deductions orders

Process all Resignations/terminations paperwork

Prepare and maintain departmental reports and independently analyze the data

Print and distribute paychecks

Research and resolve all Payroll discrepancies

Responsible for Employment Verification

Entering direct deposit information in Ultipro

Entering W-4 information & Printing W-2s

Customer Service/Collections Rep, Applied Card Systems, Boca Raton, FL October 1999-October 2000

Process inbound and outbound calls

Provided excellent customer service for our cardholders

Explain products and services to new and existing customers, explain billing procedures

Process pay-by-phone payments

Making payment arrangements on delinquent accounts

Food Service Manager Alexandria Food Group, Fort Lauderdale, FL April 93-August 98

Managed the overall performance of food service facility and kitchen operations.

Directed the recruitment, interviewing, hiring, training, motivation and evaluation of crews.

Oversaw the quality of recipes, service standards, and sanitation practices.

Controlled fiscal aspects of business operations and met financial goals.

Coordinated work schedules, ordered food and supplies, and developed cafeteria team.

Supervised the preventative maintenance and upkeep of equipment, facility, and grounds.

Ensured a safe workplace and pleasant customer service experience.

Maintained customer relations and coordinated promotions to drive

Payroll time sheets

EDUCATION

Belford University, Belford, TX

Bachelor of Science, (April 2006)

Major in: Human Resources Management

Minor in: Business Administration

Kaplan University, Boca Raton, FL

Associate of Science: Business Management

Dean’s List Honors

HRCI-Human Resource Associate

Atlantic Vocational, Coconut Creek, FL

Professional Office Support Services

Agent 214 Life Agent & Agent 240 Health Agent

Notary Public (Bonded)

Commission No: 154478

Notary Signing Agent

Life Coaching Certification

New Skills Academy

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