Roya Kianfar

Phone: 416-***-**** Email: ad4g5z@r.postjobfree.com

https://www.linkedin.com/in/royakianfar/

I aim to use my organizational skills, attention to detail, and strong communication abilities to create a welcoming and efficient environment in my field of work. Also, I am fluent in English and Farsi.

Relevant Skills and Qualifications

Exceptional customer service and counseling skills to professionally address customer requests and obtain all information via telephone, email, and in person.

Highly skilled in administrative tasks, including reviewing and auditing files and forms.

Extensive knowledge of CPR, and emergency medical procedures.

Proficient computer skills and experience working with EMR and documenting all data accurately and proficiently.

Collaborated with the director, supervisors, and internal team to ensure the best quality of customer service.

Responsible for overseeing and organizing the early post-discharge follow-up and urgent customer requests.

Work Experience

Fiber specialist, Field marketing representative, telMAX, ON 2023-2024

Educating clients regarding the Fiber optic Internet Services and telMAX company

Making relationships with the clients and making a contract for personalized packages

Physician Assistant, New Life Fertility& Charm Fertility ON 2022-2023

Trained to react calmly and effectively in emergencies and to maintain quality and safety. For example, I managed a patient who fainted due to a Vaso-vagal reaction after a Hysterosalpingogram.

Self-motivated and self-starter to prioritize projects and deadlines.

Developed ethical, professional, and trusting relationships with patients, families, and the health care team resulting in %25 client satisfaction.

Able to communicate medical information to professional practitioners, educate patients and families about the nature of the disease, and provide instruction.

Experienced in educating and training new trainers and working in fast-paced clinics, counseling patients regarding treatment, cycle monitoring, and performing 5 IUIs per day.

Applied theoretical knowledge and showcased a high level of clinical expertise and proficiency in patient care of a collaborative team.

Recreational Therapist, Sage Care, ON 2019 -2022

Ability to work independently and strong interpersonal skills to keep elderly clients active.

Developed ethical, professional, and trustworthy relationships with clients.

Attended weekly meetings regarding clients' physical and mental assessment and daily documentation.

Medical Lab Technician, Medical Clinic, New Market, ON 2017

Education and Training

Clinical Public Health program (Current), University of Toronto, ON 2023 CPR and First Aid Certification, Canadian Red Cross, Toronto, ON 2023

Cosmetic Aesthetic Certification, CNTAA, ON 2019

Gerontology Certification, George Brown College, Toronto, ON 2018

OSMT Certification, Ontario Society of Medical Technologists, Toronto, ON 2015

Medical Lab Technician Diploma, Anderson College, Toronto, ON 2015

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