Darnell Remy

Atlanta, GA *****

706-***-****

ad4g5o@r.postjobfree.com

EXPERIENCE

Robert Half, Remote - Desktop Analyst III

Oct 23 - Present

●Performed migration for multiple users of acquired company

●Re-imaged Windows machines with custom configurations and software installation thru tools like Powershell and Company Portal

●Mapped network drives on windows machines

●Office 365 configuration

●Export/Import user data in/out of cloud using Powershell

Inspire Brands/Intersect, Atlanta, GA — Service Desk Technician

May 22- Oct 22 (contract)

●Support all connected hardware and software in Arby’s restaurants

●Troubleshoot POS systems hardware and software including Microsoft Windows 10, PAR Brinks, Freedom Pay

●Maintain network connectivity using TCP/IP, Fortinet switch, Cisco Switch, Meraki, RDP, LanDesk

●Support the use of restaurant management systems, Altametrics and Restaurant Technologies (RTI).

●Use Active Directory, Workday and Okta Admin to maintain user accounts and access.

Red Ventures/Allconnect, Atlanta, GA — Help Desk Engineer

2009 - 2021

●Help Desk/System Administrator for Red Ventures/Allconnect Corporate End-users along with supporting users in a call-center environment

●Provided Support in-person, over the phone, through ticketing system, Email, and messenger while adhering to SLA requirements.

●VMware support for end-users using Wyse clients.

●Created IT Self-Help guides and trained end-users to increase department efficiency.

●Supported End Users Permissions through Active Directory

●Developed curriculum and trained end-users in using self-help guides to mitigate calls to the help desk team.

●Supported Saas for internal and external clients

●Supported call center end-users using virtual windows in VMware environment

●Supported corporate end-users using Microsoft SQL database

●System Admin for call-center and corporate office, maintaining in house hardware and software.

●Supported PCs, Macs, Printers, networking, networked camera security on-site and remote using software like Logmein

●Handled problems w/in SLA time-frame and kept meticulous records in ServiceNow and Jira.

●Supported Executive/VIP/Corporate end-users with Conference Rooms, printer access, Windows and access issues.

Pinnacle Studios, Atlanta, GA - Film Producer and Photographer

Oct 2012 - Present

●Shoot and edit industrial video and drone footage for organizations and private parties

●Shoot and edit portrait, event, and promotional photography

TIG, Atlanta, GA — Installation Engineer

2009 (June-October contract)

●Contracted by Technology Integration Group (TIG) to perform IT project for faculty and staff of Southern Polytechnic State University (SPSU)

●Utilized technical skills to migrate faculty’s email server to a new cloud-based open-sourced server.

●Successfully manipulated email software such as MS Outlook (.PST Files) and Eudora (.MBX Files) in order to upload to a new server.

●Provided technical support to troubleshoot email, client issues, and trained SPSU staff on new software.

ADP, Augusta, GA — Installation Specialist

2008 (Feb - Nov Relocated to ATL)

●Performed remote software installations for car dealerships using ADP software.

●Tailored software installations to fit specific contract specifications.

●Critically analyzed contracts, facilitated conference calls, and implemented any necessary software changes to fit client needs.

●Acted as the liaison between the ADP project manager and the client contact to complete tasks.

●Created and disseminated conference call meeting minutes to all participants.

Bellsouth, Augusta, GA — Sales Agent

2005-2008

●Implemented effective strategies to up-sell new service to potential customers.

●Worked closely with existing customers to sell upgraded services and gain their loyalty.

●Provided technical support to troubleshoot telephone issues.

●Analyzed customers spending patterns to give an expert choice in selecting various services.

Knology, Augusta, GA-Internet Technical Support Representative

2002-2005

●Customer Service/Internet Technical Support Representative

●Maintained knowledge of system components to service end-users with connectivity issues on their Windows and Mac OS systems.

●Configured TCP/IP protocols, configuring DNS server information, supported email clients (POP3 and SMTP), and resolved virus issues.

●Supported Home and Business Networks that use the Knology Broadband service

●Collaborated with customers to resolve issues concerning telephone, cable TV and billing issues.

Sitel Corp, Augusta, GA -Support Technician

1999-2002

Cox High Speed Data Technical Support

●Provided tier 1 technical support for Cox Communication's high speed Internet service.

●Diagnosed cable modem connectivity issues, and configured browser and email clients.

Pegasus Express Support Technician

●Provided technical support for the Pegasus Express 2way Satellite Internet service with Microsoft Windows operating systems.

●Diagnosed and resolved connectivity and latency issues.

●Analyzed Microsoft Windows software issues with the use of the Pegasus Express software.

Hughes Network System Advanced Support Technician

●Provided Tier 3 level support for ISP’s powered by Hughes Network Systems including Earthlink, Pegasus Express, and DirecPC.

●Responsible for the escalation process giving final resolutions for any issue related to the Hughes broadband satellite network.

●DirecPC Business-to-Business Support Technician

●Supported organizations such as NASA, Solomon Smith & Barney, and Merrill Lynch in the corporate use of the DirecPC satellite system.

●Optimized system performance by maintaining broadband network system devices.

●Diagnosed issues, and supported DNS server information, TCP/IP dispatched and instructed technicians in maintaining Direcpc Broadband hardware and on-site software configurations.

●Collaborated and joined the DirecPC lab team in finding solutions to software vulnerabilities.

●Collaborated on a fix for the Sat Serv program with Windows 98 OS.

EDUCATION

Georgia Military College, Augusta — Associates

2001

Profile Statement

Dynamic and customer-focused IT Professional with a strong background in a variety of software packages and platforms. Leverage real-time and written communications to provide effective customer support. Develop and implement strategies to ensure successful fulfillment of customer requirements. Provide technical guidance on optimal use of computer systems and technologies within SLA guidelines in a professional and tactful manner.

SKILLS

Windows Operating Systems 1995-Window 10

Mac OSX to current version.

Linux

Active Directory

SCCM

VMware

Use of various internet protocols including IMAP, POP3, SMTP, FTP

Hardware/software/Cloud migrations

Microsoft Office suite

Powershell

Relevant Skills

Effective troubleshooter and problem solver

Communication Skills (verbal and written)

Hard worker and quick learner

Strong attention to detail.

Hardware & Software Support

Multitask/Prioritize Effectively

User Support

System Maintenance

Contact this candidate