MY

Merih Yakisikli

Professional Summary

I am a qualified claims representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 2 years of insurance experience. I also have experience in the Veterinary field. I have extensive knowledge about animals, customer service, booking appointments, promoting products. Helped with inventory. Prior to that I have skills in the funding field working with various banks and closing deals. My longest career was in McDonald's which ultimately lead me to starting my working journey at the age of 14 years old. I was able to obtain an extensive amount of experience through this job. I started off as a cashier. Then promoted to a cashier trainer. I ultimately accepted the role as a assistant manager. I had a vast amount of responsibilities. I handled, inventory, cash flow, managing employees. Keeping a health hazard safe area. This job helped me grow and learn a lot.

Accomplishments

Adjuster Auto Investigation Level Program level 1 mentor/mentee program.

Successfully completed with the assistance of a mentor. 02/1/-2023- 08/1/-2023

Work History

American Family Insurance - Claims Intake Representative Madison, WI

11/2021 - 01/2024

Enhanced customer satisfaction by efficiently processing and resolving insurance claims.

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Streamlined the claims intake process for faster resolution and improved customer experience.

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Collaborated with adjusters and supervisors to expedite claim approvals and payouts.

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Managed high volume of incoming calls, providing accurate claim information to clients and providers.

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ad4g4t@r.postjobfree.com

646-***-****

73 Eastbroadway, Staten Island, NY

10306

Skills

● Policy Interpretation

● Confidentiality

● Adaptability

● Conflict Resolution

● Analytical Skills

● Insurance Knowledge

● Computer Proficiency

● Claims Analysis

● Customer Service

● Multitasking

Education

06/2010

New Dorp High School

Staten Island, NY

High School Diploma

Hylan Animal Hospital - Veterinary Receptionist

Staten Island, NY

04/2018 - 03/2020

Synergy Capital - Funding Specialist

Staten Island, NY

01/2013 - 02/2016

Mcdonalds - Assistant Manager

Staten Island, NY

10/2007 - 07/2011

Reduced wait times by quickly gathering pertinent information from callers during claim initiation.

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Inputted detailed claim information into company databases, ensuring accuracy and easy retrieval for future reference.

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Assisted customers in understanding policy coverage, guiding them through the claims process with patience and empathy.

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Skilled at working independently and collaboratively in a team environment.

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● Self-motivated, with a strong sense of personal responsibility.

● Proven ability to learn quickly and adapt to new situations.

● Worked well in a team setting, providing support and guidance. Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.

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Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.

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● Boosted clinic revenue with accurate billing and invoicing procedures. Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

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Secured funding for projects by researching and identifying potential grant opportunities.

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Streamlined the grant application process, resulting in increased efficiency and higher success rates.

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Collaborated with project teams to develop comprehensive funding proposals and budgets.

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Enhanced the organization''s financial stability by cultivating relationships with donors and sponsors.

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Evaluated funding opportunities for alignment with organizational goals and priorities.

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Prepared detailed financial reports for funders, demonstrating the impact of their investments on project outcomes.

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Provided guidance to colleagues on effective fundraising strategies, boosting overall team performance.

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Improved customer satisfaction by addressing and resolving complaints promptly.

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Streamlined store operations for increased efficiency, implementing new processes and procedures.

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Developed strong working relationships with staff, fostering a positive work environment.

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Increased sales through effective merchandising strategies and targeted promotions.

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Managed inventory levels to minimize stockouts while reducing overhead costs.

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Conducted employee performance evaluations, providing constructive feedback for growth and development.

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Implemented staff training programs, enhancing product knowledge and improving customer service skills.

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Collaborated with the management team to develop strategic plans for business growth and improvement.

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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

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Maintained a clean, safe, and organized store environment to enhance the customer experience.

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Languages

English

Native or Bilingual

Turkish

Native or Bilingual

References

Dana Farrell- Veterinary Manager- 718-***-****

Jenna Frey- Insurance Claims Manager- 612-***-**** Gulsen Batumoglu- Supervisor- Macdonald's- 347-***-**** Warren Wui- Veterinary Manager- 607-***-****

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