Teresea James

Leesville, LA *****

ad4g4g@r.postjobfree.com

+1-702-***-****

Authorized to work in the US for any employer

Work Experience

Team Leader

Whataburger - Leesville, LA

November 2023 to March 2024

Management position. In training to be an Assistant General Manager.

• Responsible, as the first-line operational supervisor, for ensuring exceptional service is provided to guests every time they visit Whataburger by being friendly, personable, and genuinely caring that the guest’s visit exceeds their expectations.

• Primary responsibilities are focused on training, overseeing and/or performing workstation activities to ensure excellence in guest service, food quality/safety, as well as providing excellent internal service to restaurant team members.

Shift Manager/Prep Cook

Burger King - Leesville, LA

July 2022 to November 2023

• Assists general manager and assistant manager to supervise crew members and team leaders to maintain a good level of customer service

• Ensure orders are taken in a prompt, accurate and courteous manner

• Resolve customer complaints as needed.

• Opens restaurant, sets up cash drawers, initiates computer run and makes final deposit of previous night’s receipts.

• Turns on fryers, broilers and breakfast grills. Prepares food and waits on customers at counter and drive-thru window.

• Prepares garnish for lunch sandwiches, cuts lettuce, tomatoes, pickles and onions.

• Receives and stores incoming shipments of food. Rotates stock in freezer/cooler.

• May do minor repairs.

• Operates cash register. May close restaurant, cleaning kitchen equipment, and dining room, preparing final deposit and closing paperwork.

• Help build a positive and motivating environment for all employees that is committed to delivering superior customer service.

Production Team Member

Magna Deco Star - Piedmont, SC

February 2020 to September 2021

Responsible for meeting quality standards and deadlines for products. Check for defects, assemble products, monitor manufacturing equipment, and closely follow safety procedures Made sure the lines had enough parts to run for the entire night. Prepared the racks for assembly, using tape provided by the company Line Lead/Machine Operator

Nutra Manufacturing/IVC - Anderson, SC

August 2017 to February 2020

Oversee manufacturing activities within my departments. Manage production assembly lines, assist the teams to pack and complete orders, and prepare reports. Makes sure the department delivers orders on time and create reports on the quality and timeliness of the work.

Monitors productivity, identify and resolve any issue that might hold up the production, and keep track of inventory.

Responsible for maintaining a clean and safe working environment Shift Manager

Bojangle's - Anderson, SC

February 2016 to August 2017

Supervises the operations of the shift to ensure that food safety, product preparation, cleanliness, and inventory control standards are maintained. Also, supervised the staff.

• Assigned team members with tasks to be completed each shift.

• Properly resolving problems and troubleshooting issues as they arise

• Maintaining a work environment that meets company, state and federal safety and employment guidelines

Night Shift Manager

Burger King - Anderson, SC

April 2015 to January 2016

Overseeing business operations, delegating tasks to team members and resolving problems that occur on the shift. Duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service. Also, responsible for the supervision of approximately 5 – 11 crew members and proper execution of restaurant operations on the shift

• Managed day-to-day operations

• Ensured top quality products delivered in a fast, friendly, and clean environment Education

1 yr in Business Marketing

Everest University - Colorado Springs, CO

July 2010 to September 2011

1 yr in Criminal Justice

Campbell University - Korea, VA

September 2001 to September 2002

Skills

• Cooking (10+ years)

• Food preparation (2 years)

• Kitchen experience (7 years)

• Manufacturing (4 years)

• Supervising experience (7 years)

• Production management (2 years)

• Food safety (7 years)

• Food service (7 years)

• Shift Management (7 years)

• Management (10+ years)

• Assistant Manager Experience (1 year)

• Cash Handling (10+ years)

• Microsoft Office (10+ years)

• Leadership (10+ years)

Military Service

Branch: United States Army

Service Country: United States

Rank: Sergeant

September 1990 to October 2001

Customer Service Supervisor for the Readiness Sections and Personnel Actions Center. Also Levy Section Supervisor responsible for Soldier reassignments and deployments. Awards

Employee Of The Month

February 2021

Certifications and Licenses

Food Handler Certification

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