Niasia Rivera

Extensive Years Of Customer Service Experience

Revere, MA 02151

ad4g42@r.postjobfree.com

+1-781-***-****

I have 17+ years of CUSTOMER SERVICE experience. With my Diverse Employment history I have MANY skills! I am a quick learner, dependable, a team player but can also work with little to no supervision, I work well under pressure I work BETTER in fast paced environments. I am great with attention to detail as I feel that is extremely important in certain situations and for certain jobs. There is one thing that is different about my CURRENT job search from my past job searches. I am looking for a LONG TERM position. Where i can GROW within the company and become a long term asset and put my many skills to work!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer

Massachusetts Convention Center Authority - Boston, MA September 2022 to December 2023

Patrol facilities

• Customer Service

• Writing incident reports

• Show coverage

• Visual Tours

• Locking/unlocking doors

• Escorting Customers to their destination

• Giving directions

• Screening Every Person who enters the building

• Creating temporary badges

• Keeping the facility safe and clean

PCA Personal Care Assistant

Tempus - Chelsea, MA

April 2022 to March 2023

• Travel to clients' homes daily.

• Prepare meals for the client.

• Do light cleaning in the home.

• Ensure that clients take their medication.

• Assist clients with hygiene activities such as bathing and using the bathroom.

• bathing and dressing.

• denture care.

• help with toileting.

• meal preparation and feeding.

• housekeeping and shopping.

• help with ambulation and transfers.

QA Auditor

CIC health - Cambridge, MA

January 2022 to April 2022

I receive Covid Tests From All Schools, Hospitals, and Elderly Homes In Massachusetts And Vermont. I unpackage the used Tests and prepare them for testing. I make sure they are not open, tampered with and or broken. If they are, they need to be logged And Put aside. I then Take 1000+ Prepared test to the testing room to be tested.

Professional Cleaner

Independent Contract - Boston, MA

January 2021 to January 2022

• Clean clients houses,apartments, and places of business .

• Know EACH client individually and what they like/want cleaned.

• Be pet friendly

• Provide my own cleaning supplies

• Vaccum

• Sweep

• Mop

• Dust

• Dishes

• Made bed(s) properly (Fitted sheet, top sheet tucked neatly fluffing pillows and folding Comforter(s).

• Cleaned Bathrooms living rooms hallways and kitchen for households

• Cleaned bathroom entrances windows vaccum or swept hallways at places of business.

• Made sure EVERY client gave me approval on each cleaning job before leaving/clockingout. Dispatcher/Customer Service

Boston Coach\DavEl - Boston, MA

October 2018 to December 2020

• Make/ cancel Rides

• Make Hotel Reservations for guests

• Give Guests directions through the airport if and when needed to get to the exact location of their driver

• Double check every drivers pick up is complete.

• Confirm upcoming rides with passengers.

• Finished specific calls that were transferred to dispatch from the call center .

• Watch our flight board for canceled or late flights. Milieu Counselor

Cambridge Family and Children's Service - Malden, MA March 2016 to June 2018

I was a counselor at a teen girls program who are in DCF custody. I am responsible for keeping a log with information such as if the resident is present or absent, any incidents that occur filling police reports, notifying case workers /DCF workers of their client run aways kept a description of each residents day & duties. I am responsible for being a role model to the girls teaching them responsibilities which include but weren't limited to food shopping,cooking, &cleaning. Discussing their goals & future/long term plans, helping them with employment, money management & schooling. Keeping the facility clean/organized

& safe.

Nanny/Babysitter

Independent Contract - Brooklyn, NY

January 2011 to February 2014

Responsibilities

• Feed children breakfast lunch & dinner (ages & number of children: 3 children ages 4months, 7years old & 13 years old.)

• Tend to each child with their individual needs/age appropriate learning /help with homework!

• Activies su h as arts and crafts; parks; walks ; museum's etc

• CPR Certidied for emergency medical sutuations

• Took children to doctors appointments picked up and dropped off to and from school for 7 &13 year old; 8 hours daily Mon-Sat with 4 month old.

• Knowledge of each childs health history; Ny allergies to foods etc!

• I am not only a "nanny" i am a 17 year experienced parent & have been a babysitter since i was a child. Naturally great with all children, patient loving & easy foe children to love! Skills Used

Attention to detail, social and professional skills, parental skills, & hands on fun & learning . Education

High school

William Dickinson High School - Jersey City, NJ

2009

Skills

• Case Management

• Organizational Skills

• Billing

• Outlook

• Documentation

• Dispatch

• Customer Service

• Dispatching

• Logistics

• Bartending

• Nannying

• Babysitting

• Meal Preparation

• Childcare

• Toddler Care

• Home Care

• Caregiving

• Banquet Experience

• Cash Handling

• Teaching

• Infant Care

• Early Childhood Education

• Serving Experience

• Security

• Software Troubleshooting

• Call center (2 years)

• Hospital Experience

• Computer literacy

• Serving

• Senior Care

• Kitchen Experience

• Security

• Customer service

• Quality assurance

• Hospital experience

• Childcare

• Early childhood education

• Nannying

• Cash register

• Cash handling

• Cooking

• Typing

• Teaching

Languages

• Spanish - Intermediate

Certifications and Licenses

TIPS Certified

August 2018 to Present

I received my TIPS certification FROM and AT labor ready In Chelsea MA for a temporary Job at Fenway. It is still active.

MAP certification

April 2018 to April 2023

CPR/First Aid

October 2021 to November 2024

I Am CPR First Aid Certified Which I Received While Working At Childrens Hospital. AED Certification

October 2022 to January 2026

First Aid Certification

October 2022 to January 2026

CPR Certification

October 2021 to October 2024

Additional Information

Proficient computer skills: Microsoft Office: Word, Outlook, PowerPoint and Excel, Sales Force

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