Customer Service Accounts Receivable

Candice Lee

Yeadon, PA ***** 267-***-****

***************@*****.*** https://www.linkedin.com/in/candice-allen-lee

UNDERWRITER

Dynamic, savvy, MBA-educated professional offering successful leadership with significant experience in loss mitigation and underwriting in the financial industry.

Exceptional problem-solver and decision maker with diverse experience in accounting, finance, and all aspects of office operation.

Expertise in general accounting, analysis management, budgeting, cash management, cost accounting, management reporting, and accounts receivable and payable.

Effective interpersonal, written, and verbal communicator who can deliver effective presentations, consult on technology projects, and maintain collaborative relationships.

Goal-driven performer who has directed organizational assessments and capacity-building plans to achieve improved performance benchmarks in credit and loss mitigation.

Motivated achiever, recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention detail achieving immediate and long-term goals and objectives.

Key Competencies

• Competitive Analysis

• Project Management

• Sales Forecasting

• Market Intelligence

• Business Process Improvement

• Workflow Analysis/Process

• Marketing Strategy

• Cost Benefit Analysis

• Positioning Strategies

• Financial Statements

• Global Marketing

• Asset Management and Disposition

PROFESSIONAL EXPERIENCE

Spring EQ, Conshohocken, PA September 2023 – Present

Customer Experience Specialist

Review, analyze, compose and implement company wide customer service procedures and best practices.

•Audit employee recordings and emails to determine areas of opportunity for improvement.

•Develop training manuals and presentations for employees to establish they have the tools needed to provide excellent customer service.

•Resolve customer complaints and escalations to ensure positive conclusions.

•Support Sales teams as they negotiate with clients and assist to ensure proper documentation is obtained.

Penn Charter, Philadelphia, PA 2019 - Present

High School Cross Country/Indoor & Outdoor Head Coach

Developed well-rounded student athletes to be successful both on and off the track.

•Successfully coached a team of 40 students ranging in age from 13 to 19 years of age in sports, such as cross-country and track. Developing life skills such as time management, work ethic and effective communication.

•Coached winning teams - 2021 Cross Country PAISAA State Champion, 2022 Outdoor Inter-Acc League Champion and 2022 Outdoor PAISAA State Champion.

Cigna Express Scripts, Philadelphia, PA January 2023 – June 2023

Senior Analysts, Healthplans Underwriter

Reviewed, analyzed, and underwrote Pharmacy Benefit Management plans for healthcare policies.

•Set pricing strategy and negotiate contract terms for multi-million contracts.

•Present regularly to C-suite executives and Sales groups.

•Prepare financial analyses, read contracts, analyze claims and manage pricing for our core PBM services.

•Support Sales teams as they negotiate with clients in National and Enterprise Accounts segments – typically Fortune 500 companies or equivalent groups.

•Own the execution of pricing strategy with internal partners – like Strategic Proposals, Networks and Rebate Administration groups

Wells Fargo, Philadelphia, PA 2020 - 2022

Mortgage Underwriter

Reviewed, analyzed, and underwrote consumer mortgage loan applications and credit files.

•Ensured credit files were compliant, current, and completed to company standards.

•Provided excellent customer service to business partners and consumers by building and developing trusted relationships to ensure customer retention.

•Obtained 100% customer satisfaction scores of 5 out of 5 based on monthly customer surveys.

Ditech, Fort Washington, PA 2010 – 2019

Risk Analyst III, 2016 - 2019

Audited Consumer, Wholesale and Correspondent loan files to ensure in compliance with company and government underwriting guidelines.

•Ensured loan files contain the proper signed legal documents in accordance with regulations set forth by specific government agencies and company policies.

•Documented any findings observed and determine if the loan is acceptable or defective.

Candice Lee ***************@*****.*** Page Two

Senior Consumer Loan Specialist, 2010 - 2016

•Review, analyze and process FHA, VA, Purchase and Conventional mortgage applications to ensure the proper documentation is in the file for a credit decision.

•Provide excellent customer service by communicating with the customer to ensure they understand the process, set proper expectations and advise of requirements for the loan.

•Ensure credit files are compliant, current, and complete by company and government standards.

ADDITIONAL RELEVANT EXPERIENCE

Wells Fargo, Chester, PA

Mortgage Loan Processor

Consumer Loan Underwriter

Repossession Coordinator

Jordan’s Personal Care Home, Philadelphia, PA

Administrator

Enterprise Rent A Car, Philadelphia, PA

Management Trainee

Fairbanks Capital Corporation, Horsham, PA

Loan Counselor

Aetna US Healthcare, Blue Bell, PA

Customer Service Representative

NCO Financial Systems, Fort Washington, PA

Collector

Bozzuto Management, West Chester, PA

Leasing Consultant

EDUCATION

Devry University, Fort Washington, PA

Master of Business Administration (MBA), Project Management

University of Phoenix, Philadelphia, PA

Master of Business Administration (MBA), Technology Management

Virginia Tech, Blacksburg, VA

Bachelor of Arts (BA), Interdisciplinary Studies

Minor in Math/Psychology/Health Education

Concentration in Electrical Engineering and Education (3 years of study)

Contact this candidate