William Byler

850-***-**** will.byler**@gmail,com

SUMMARY OF QUALIFICATIONS

Dedicated and skilled customer service professional who is motivated to enhance customer loyalty with exceptional service in the hospitality industry. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer preferences.

EXPERIENCE

Gerber Collision, Tallahassee, FL December 2021 - Present

CUSTOMER SERVICE REPRESENTATIVE

Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answer incoming calls, emails, and chat, providing frontline customer support with product and service transactions.

Remain calm and professional in stressful circumstances to effectively de-escalate tense situations.

Demonstrate excellent communication skills in resolving product and consumer complaints.

Develop strong customer relationships to encourage repeat business.

Provide outstanding service to new and long-standing customers by attending closely to requests and developing solutions to concerns.

Consult with customers to resolve service and billing issues.

Peg Leg Pete’s, Pensacola, FL August 2021-December 2021

SERVER

Greeted customers, answered questions, and recommended specials, wine, and desserts to increase profits.

Operated POS terminals to input orders, split bills and calculate totals.

Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Provided exceptional service to high volume of daily customers.

Cleared table and bussed dishes to allow for quick setups.

Seinyard Rock Landing, Panacea, FL May 2021 – August 2021

SERVER

Greeted customers, answered questions, and recommended specials, appetizers, wine, and desserts to increase profits.

Operated POS terminals to input orders, split bills and calculate totals.

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Cleared table and bussed dishes to allow for quick setups.

Maintained accuracy while handling payments, giving change, and printing receipts to customers.

Stocked server areas with supplies before, during, and after shifts.

Set up dining room to meet hospitality and service standards.

Resolved customer concerns with friendly and knowledgeable service.

Developed strong and lasting resident relationships.

Tropical Traders, Panacea, FL January 2020 – December 2020

FRY COOK

Operated fryers and grills according to instructions to maintain safety and food quality.

Maintained consistent quality and high accuracy when preparing identical dishes every day.

Restocked and rotated food products using first-in, first-out method.

Kept stations stocked and ready for use to maximize productivity.

Prepped vegetables and ingredients by washing, chopping and dicing.

Grilled and deep-fried various foods, including meats, potatoes and fish.

Organized and labeled stock of ingredients to maintain needed inventory levels.

Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.

Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.

Wiped and sanitized various kitchen surfaces using specific cleaning supplies.

Body Builders Paint & Body Shop, Tallahassee, FL June 2016 – January 2020

CAR DETAILER

Vacuumed interior, cleaned upholstery, rugs and other surfaces, and added air fresheners to interior of vehicle.

Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style, and color to promote visually appealing environment.

Managed order processing and inventory logging to achieve efficient and functioning workplace.

Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.

Vacuumed car interiors to remove any dirt and debris.

Verified proper stickers and plates were attached to vehicle to establish status of vehicle.

Bojangles' Famous Chicken 'n Biscuits, Tallahassee, FL January 2019 – May 2019

CASHIER

Operated cash register, collected payments, and provided accurate change.

Welcomed customers, helped locate specific products, answered questions, and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Learned roles of other departments to provide coverage and keep store operational.

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Promoted specific item options to drive sales and achieve add-on purchases.

Trained new employees in cashiering procedures, offering assistance in resolving discrepancies.

EDUCATION

Tallahassee Community College, Tallahassee, FL January 2022 – Present

Pursuing Associate in Arts (A.A.) degree in Business Management

University of West Florida, Pensacola, FL August 2021 – December 2021

Pre-BSN (Nursing)

RELEVANT SKILLS

Strong experience in hospitality and customer service-oriented environments

Cash handling/credit card transaction processing

Verbal and written communication proficiency

Creative problem solving

Building customer trust and loyalty

Multitasking and prioritization

Upselling products and services

Issue and complaint resolution

Upbeat and Positive Personality

Technologically Savvy

High-Energy Attitude

W. Byler Resume, Page 2

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