Project Manager Coordinator
Resume:
John W. Frierson III
Project Coordinator/Project Management
**/** – Present Label Source, Inc. Atlanta, GA
Quality / ISO Manager
● Ensure compliance for all regulations, policies, work procedures and instructions relating to the company.
● Responsible for the creation and development of documents relating to the quality system/quality manual
● Responsible for PPAPs, First Article Inspections and other standards and requirements related to product testing protocols
● Responsible for scheduling and facilitating Management Review Meetings
● Prepares for annual ISO 9001 certifications and audits
● Oversees the investigative and resolution of customer complaints regarding technical or quality issues
09/21 – 03/23 L.B. Foster Atlanta, GA
Project Manager
● The Project Manager supports transit rail construction and maintenance projects from point of sale to completion with a primary focus on meeting customer specifications and design requirements, scheduling of material procurement and deliveries, supply chain purchasing and budget management for each project
● Corresponds directly with customers and vendors regarding project needs
● Works closely with Engineering to provide technical support to, sales, customers and vendors
● Generates subcontractor and/or vendor submittals in compliance with project specifications, including engineering shop drawings, lab test data and reports, installation manuals, project schedule, etc.
● Writes detailed supplier purchase orders, coordinates production schedules with vendors and customers, schedules shipments and deliveries and invoices customers
● Provides accurate monthly financial forecasts for each project and manages project budget in JD Edwards
● Responsible for 15 plus projects at any given time at varying stages of completion
● Coordinate and lead project meetings with customers and vendors including some off-site travel to customer construction and maintenance project sites and vendor production facilities across the U.S
● Responsible for reviewing and approving customer and supplier contracts and delivering the appropriate amount of risk mitigation
01/21 – 08/21 ITW Labels Bogart, GA
Account Service Representative
● Developed on-going relationships with customers to make the process of material ordering a seamless operation
● Responsible for follow-up on pending quotations, orders on hold and art proofs
● Ability to read and understand blueprints, determine materials and print process to produce part and quote tools when required
● Performed contract review upon receipt of order to ensure accuracy of part number, revision level, quantity, established pricing, ship-to address and method and terms and conditions
● Entered sales orders and manufacturing order information into the system to generate job tickets for production
● Worked closely with all departments including Quality, Graphics, Production and Sales to ensure all aspects of the customer order were addressed
● Participated in ISO audits and reviews according to ITW guidelines
01/13 – 10/20 Elekta, Inc. Atlanta, GA
Project Coordinator
● Support the Order Fulfillment Process from Sales contract ‘ready’ to Production ‘ready’ to ensure the delivery of Elekta’s product portfolio (Brachytherapy, Treatment Solutions, Oncology Informatics, Radiotherapy and Radiosurgery) to the customer for installation.
● Represent the department at weekly project planning meetings with four Product Supply Centers for the scheduling of shipments to a third-party storage facility or directly to the customer site.
● Ensure all contractually third-party items are purchased to meet the forecasted installation date by evaluating lead times with the vendors.
● Communicate regularly with Project Managers to support installation requirements and assist with potential issues and risk tracking related to project deliverables.
● Tracking and marshaling of inventory for a project to ensure 100% completeness to support installation requirements.
● Secure revenue recognition for all product deliverables to align with contract deliverables and Elekta’s revenue recognition policies.
● Trained new employees on processes of the department.
09/10 – 01/13
Contract Administrator - Maintenance and Support
● Assisted two Regional Sales Managers in monitoring over 120 customers with hardware service maintenance and support agreements, monitored forecast and pipeline data and calculated and processed orders as received from the customer.
● Assisted Account Manager in monitoring over 350 Cancer Registry customers with software service maintenance and support agreements. This included new agreements, add-on products to existing agreements and renewal agreements.
● Provided negotiating, structuring, and administration skills to analyze annual service maintenance and support provisions in contractual documents between Elekta and its customers.
07/09 – 01/10 InSightec Atlanta, GA
Sr. Manager Market Development
● Provided senior management with analysis, options and recommendations on various business issues including (but not limited to) installed base turnaround support and strategy, assistance with healthcare reimbursement initiatives, physician outreach and market opportunities.
● Assisted the Director of Sales in identifying and analyzing new market opportunities to expand growth and revenue for the company.
● Assisted the Director of Reimbursement in the development of educational/training programs for customers to provide an understanding to gain widespread reimbursement from the payer communities.
10/03 - 07/09 Elekta, Inc. Atlanta, GA
Market Research Manager
● Developed templates for market analysis, comprehensive business models and financial analysis and provided those for specifically targeted markets or as requested by the Sales team.
● Developed, coordinated and implemented 2-3 campaigns per year with specific criteria to grow brand name and increase market share.
● Reviewed competition advances in technology and penetration in the marketplace to provide analysis on the impact to potential customers and current installed base.
● Performed presentations on a regular basis via conference call, web based, on-site or at industry trade shows to a broad range of audiences including physicians, hospital administration, business entrepreneurs and associates within Elekta.
● Provided consultation and information for projects involving Certificate of Need (CON) approval from state governments, as well as assistance on international projects in Canada and Mexico.
Education / Awards / Skills
Berry College Rome, GA
Bachelor of Science Major: Communication / Public Relations
Minors: Business Administration and English
Richmond College London, England
Foreign Study Program
Eagle Scout
Chick-fil-A Scholarship Recipient (Unit and WinShape Program)
Strong communication, collaboration, and relationship management skills to effectively engage with stakeholders and deal with a diverse set of problematic circumstances that surround difficult or demanding customer situations in a friendly and constructive manner.
Sharp, innovative, quick learner, proven ability to quickly adapt to change
Account Management, Business Analysis, Business Development, Conduct Market Research, Contract Management, Customer Relationship Management (CRM), Detail-Oriented, Interpersonal Relationships, Market Intelligence, Market Research, Market Trend Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Movex, Project Management, Results-Oriented, Salesforce.com, Strategic Business Development
John W. Frierson III
2129 Apalachee Trail
Monroe, GA 30656
ad4g3d@r.postjobfree.com
John W. Frierson III
Medical Device Experience
01/13 – Present Elekta, Inc. Atlanta, GA
Project Coordinator
Support the Order Fulfilment Process from Sales contract ‘ready’ to Production ‘ready’ to ensure the delivery of Elekta’s product portfolio (Brachytherapy, Treatment Solutions, Oncology Informatics, Radiotherapy and Radiosurgery) to the customer for installation.
Represent the department at weekly project planning meetings with four Product Supply Centers for the scheduling of shipments to a third-party storage facility or directly to the customer site.
Ensure all contractually third-party items are purchased to meet the forecasted installation date by evaluating lead times with the vendors.
Communicate regularly with Project Managers to support installation requirements and assist with potential issue and risk tracking related to project deliverables.
Tracking and marshalling of inventory for a project to ensure 100% completeness to support installation requirements.
Secure revenue recognition for all product deliverables to align with contract deliverables and Elekta’s revenue recognition policies.
Trained new employees on processes of the department.
40-50 hours per week
09/10 – 01/13
Maintenance and Support Contract Administrator
Assisted two Regional Sales Managers in monitoring over 120 customers with hardware service maintenance and support agreements, monitored forecast and pipeline data and calculated and processed orders as received from the customer.
Assisted Account Manager in monitoring over 350 Cancer Registry customers with software service maintenance and support agreements. This included new agreements, add-on products to existing agreements and renewal agreements.
Provided negotiating, structuring, and administering skills to analyze annual service maintenance and support provisions in contractual documents between Elekta and its customers.
40-50 hours per week
07/09 – 01/10 InSightec Atlanta, GA
Sr. Manager Market Development
Provided senior management with analysis, options and recommendations on various business issues including (but not limited to) installed base turnaround support and strategy, assistance with healthcare reimbursement initiatives, physician outreach and market opportunities.
Assisted the Director of Sales in identifying and analyzing new market opportunities to expand growth and revenue for the company.
Assisted the Director of Reimbursement in the development of educational/training programs for customers to provide an understanding to gain widespread reimbursement from the payer communities.
40-50 hours per week
10/03 - 07/09 Elekta, Inc. Atlanta, GA
Market Research Manager
Developed templates for market analysis, comprehensive business models and financial analysis and provided those for specifically targeted markets or as requested by the Sales team.
Developed, coordinated and implemented 2-3 campaigns per year with specific criteria to grow brand name and increase market share.
Reviewed competition advances in technology and penetration in the marketplace to provide analysis on the impact to potential customers and current installed base.
Performed presentations on a regular basis via conference call, web based, on-site or at industry trade shows to a broad range of audiences including physicians, hospital administration, business entrepreneurs and associates within Elekta.
Provided consultation and information for projects involving Certificate of Need (CON) approval from state governments, as well as assistance on international projects in Canada and Mexico.
40-50 hours per week
Pharmacy Benefit Management
9/02 - 9/03 ACS State Healthcare Atlanta, GA
Account Executive
Responsible for account and project management, that included the Hawaii and Iowa state Medicaid pharmacy programs in addition to several smaller accounts.
Lead medium to large scale projects and provided updated project reports to top levels of senior management including the Vice Presidents of Operations, Strategic Planning and Marketing.
Integral part of pharmacy education program due to insurance company background with emphasis on physician presentations.
40-50 hours per week
9/01 - 6/02 Argus Health Systems Atlanta, GA
Business Analyst Administrator
Responsible for account and project management that included six accounts in the East and Southeast regions ranging in size from Florida’s largest not-for-profit health plan to a smaller worker’s compensation plan.
Lead medium to large scale projects from concept to implementation, provided updated reports to senior management and weekly status reports for the customers.
Served as liaison between internal departments and key leadership for the customers to analyze business and customer goals.
40-50 hours per week
Healthcare Insurance
8/98 – 9/01 Blue Cross Blue Shield of Georgia Atlanta, GA
Senior Network Provider Consultant
Recruited providers and negotiated contracts specifically for thirteen capitated specialty networks.
Provided education on plan products, policies, procedures and contract obligations.
Resolved complex claims / capitation issues which impacted physician reimbursement and revenue.
Managed provider networks, maintaining positive relationships.
40-50 hours per week
9/97 – 8/98
Health Systems Analyst
Implemented all hospital and physician reimbursement methodologies (per diems, capitation, etc.)
Conducted numerous special analysis projects, including network statistics.
Produced provider directories that are product, market and group specific.
40-50 hours per week
9/95 - 9/97 United Healthcare of Alabama, Inc. Mobile, AL
Provider Relations Representative
Recruited physician participation throughout eight Alabama Counties.
Negotiated provider agreements in existing service areas, while developing new networks in expansion sites.
Educated hospitals, Primary Care Physicians and 270 Specialists on plan products, policies, procedures and contract obligations.
40-50 hours per week
7/94 - 9/95 Blue Cross Blue Shield of Georgia Atlanta, GA
Customer Service Representative / Provider Support Specialist
Assisted Network Consultants in remittance issue resolution for hospitals and physicians.
Established a Refund Recovery Unit to recover overpayment to physicians, hospitals, ancillary providers and policy holders.
Reconciled through extensive research over 30 high dollar amount automatic deduction issues within 90 days of assignment.
40-50 hours per week
8/90 - 7/94 Blue Cross Blue Shield of Alabama Birmingham, AL
Customer Service Representative
Provided accurate, prompt and professional service while assessing Blue Cross, Blue Shield, Dental, Major Medical, Preferred Medical Doctor (PMD) and Pre-Paid Drug benefits.
Ensured claims processed according to contract specifications and corporate policy in a timely fashion.
Knowledge of coordination of benefits, subrogation, interpreting underwriting rules and regulations, providing billing and enrollment information, medical terminology and ICD-9 and CPT-4 coding.
40-50 hours per week
Education / Awards/Skills
Berry College Rome, GA
Bachelor of Science Major: Communication / Public Relations
Minors: Business Administration and English
Richmond College London, England
Foreign Study Program
PAHM Certification Professional, Academy of Healthcare Management
Elekta Training Stockholm, Sweden
Focus on neurosurgery and brain training
Sharp, innovative, quick learner, proven ability to quickly adapt to change
Proficient in MS Office, Customer Lifecycle Management (CLM), SalesForce and Enterprise Resource Planning (ERP)
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