TRAYONNA
WILBANKS
trayonnawilbanks@gmail
.com
Alexandria, VA 22202
Highly enthusiastic customer service professional with 6 years client interface experience,Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Customer- focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry also Core Strengths Active listening skills Strong organizational skills Seasoned in conflict resolution Sharp problem solver Large cash/check deposits expert Customer service expert Opening/closing procedures Energetic work attitude Adaptive team player Critical Thinking Filling Email Internet research Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. PROFESSIONAL SUMMARY
Safe Haven Daycare - Childcare Assistant
Alexandria, VA • 08/2021 - Current
CHRISTIAN HOME OF JOHNSONTOWN - Childcare Worker
Johnstown, PA • 05/2017 - 06/2019
WORK HISTORY
Engaged with children individually to encourage physical activity and academic curiosity.
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Observed play activities to identify positive behaviors and areas in need of improvement, implementing
behavior redirection where appropriate.
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Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
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Enforced rules and managed behavior through
developmentally appropriate discipline.
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Planned and guided age-appropriate tasks like reading, crafts and trips with the group home
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Administered prescribed medication in pill, liquid and shot format.
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Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
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SKILLS
• Childcare Regulations
• Field Trip Facilitation
• Developmental Focus
Social and Emotional
Development
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Planning and Leading
Activities
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Activity Station
Maintenance
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• Dietary Needs
Allergic Reaction
Procedures
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Progress Reports and
Documentation
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Potomac High School
Oxon Hill, MD • 05/2007
General Studies
EDUCATION
hight Student body
government representative
Dollar General Store - Lead Sales Associate
Johnstown, PA • 11/2015 - 08/2017
Harris Teeter - Cashier
NORTH EAST, DC • 03/2012 - 04/2014
01/2008 - 01/2014
team member
Suitland, MD 2007, MD • 02/2008 - 10/2012
Kept notes of behavior issues, food served and
medications administered to children.
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Trained, coached and mentored new sales associates for maximum performance.
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Provided exceptional customer service to foster client loyalty and satisfaction.
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• Reported sales data to upper management for review. Kept detailed track of sales and customer information in company system.
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Monitored sales team performance and provided
constructive feedback.
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Helped customers complete purchases, locate items and join reward programs.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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Worked closely with shift manager to solve problems and handle customer concerns.
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Promoted customer loyalty and consistent sales by
delivering friendly service and knowledgeable assistance.
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Gathered information to research [Area of study] to contribute to [Type] project.
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Worked in team environment to maintain high levels of productivity.
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• Wendys
Worked as a team member performing cashier duties, product assistance and cleaning
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• Cashier harries teeter
Successfully interacted with customers and retail buyers to expedite orders
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• Cashier best buy
Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers in
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finding out-of-stock items.Stocked and rotated inventory regularly.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
• Shift supervisor kfc
Performed store opening duties, including counting cash drawers and checking all equipment for proper
functioning.Stocked and rotated inventory
regularly.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
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