General Manager Team Members
Resume:
EXPERIENCE
Front Of House Lead
May **** - Present Sesame Collective, Portland, OR
General Manager
February 2021 - August 2021 SRG, Portland, OR
Cleaned and organized front of house to maintain optimal health and safety practices.
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Engaged pleasantly with customers, driving great service and satisfaction.
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Managed seating arrangements in compliance with restaurant policies.
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Trained all team members in knowledge of product and standard restaurant procedures.
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Complex problem solver when upper management was not available.
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• Efficient in Toast and Square POS.
Communicated needs to management for escalating issue resolution.
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Assessed nutritional needs of patients, plan special menus, supervised assembly of regular and special diets.
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Performed various financial activities, such as cash handling, deposit preparation, and payroll.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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Managed profit goals against budget and prior year, keeping controllable costs within budget.
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Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
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Planned, coordinated and oversaw company events and promotions.
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Monitored store performance and identified opportunities for improvement.
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Established employee development plan, setting clear expectations for team members.
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Built and maintained relationships with vendors and suppliers.
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CONTACT
ad4g1z@r.postjobfree.com
Portland, OR 97202
CAREER OBJECTIVE
I am looking to transition careers
using my skills of customer
satisfaction, attention to detail, and
extremely quick learning. I am a
dedicated professional who works
well with teams and on his own.
PAUL MICCIULLA
FRONT OF HOUSE MANAGER
Front Of House Server
September 2017 - April 2018 Diplomat Resort Hilton, Hollywood, FL
Recruited team members for maintaining adequate staffing levels according to projected sales.
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Provided clear direction and set priorities for accomplishing desired actions and results.
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Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
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Set up linens, dishes, and silverware to prepare tables for customers.
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Listened to customer concerns and complaints and quickly rectified issues.
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Memorized frequent customer preferences to build
relationships and loyalty.
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Suggested additional items to customers to increase restaurant sales.
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Described ingredients and cooking methods to explain preparation of various food items.
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Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
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Experienced with social media and communications
platforms.
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Responded quickly to meet customer needs and resolve problems.
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EDUCATION
Associate In Arts (A.A.) In Digital Photography
June 2010
Antonelli Institute Of Art, Philadelphia, PA
SKILLS
• Operational Efficiency
• Customer Engagement
• Constructive Feedback
• Customer Needs Assessments
• Daily Logs
• Guest Relations
• Tracking Systems
• Project Requirements
• POS Inventory System Operation
• Exhibit Knowledge
• Staff Motivation and Discipline
Contact this candidate