Amber Furr

I’m a ** year old Mama to * babies. My family is my world. Read my bio if you want an

insider view on my life the last few years.

Salisbury, NC 28147

ad4g16@r.postjobfree.com

+1-704-***-****

Hey guys. My name is Amber, I am 37 years old and I live in Salisbury, NC. I’m a Mama to 4 wonderful growing little people. I have 2 boys, and 2 girls, ages ranging from 15 to 7. My SO and I have been together for 16 years now.

I grew up always knowing that I wanted to do something within the nursing community. As I graduated high school and started working I absolutely loved working within the nursing field. But after having my first daughter I quickly realized the nursing community and lifestyle wasn’t the best family friendly life style. I changed my course to focus my mind on my family. Over the next few years more babies would come and our home continued to grow. During the time I was “home” with my little ones I would manage a store front shop with a wonderful owner who became a part of our family also. We created many memories together during the years she owned the store. My babies were always allowed to go to work with me and it allowed me to be close to them as they grew but still gave me something to keep me busy and well rounded in my career. I learned how to completely manage that store and did everything you could think of to keep the business running. Onboarding, training, payroll, scheduling, marketing, orders, and etc. If it was something that needed to be done over the years I learned it and by the time we closed the store in 2021 due to covid. I could completely run them top to bottom without the owner ever saying a word. As my babies would start going off to school I would head back to looking for work. There were times I took other jobs and also continued to help manage the storefront, during this time I also continued to keep my nursing back ground fresh with a private home health care setting. All while building my family and taking care of a home.

A few years back we decided we were done. 4 babies was plenty for us. Life started getting pretty normal. All of my littles had started school

Or daycare and so I started looking for a job I would love. A place I could call my work home. I guess you could say. I wanted a place I could have a career from. A place to grow. And further my experience with.

That is when I found the doctor’s office. I loved it. Front desk Receptionist.. it gave me the medicine/ medical side of life but also the family side of life. I had the best of both worlds in my eyes. Work and Home balance.

That is when covid showed up and life has been a whirlwind ever since. My kids school closed for what seemed like years on end, my mother had an accident that has left her a paraplegic, my SO had a car accident leaving work that fractured his spine the end of 2021, and made him go out of work after 18 years on the same job, and the most heartbreaking thing, I ended up loosing my Dad Christmas Day 2021 also.

After all that, The last 3 years of our lives have been complete chaos. I have worked 2 new jobs since 2021. I took on a regional director position for a large home health care provider. Overseeing 5 different offices, making sure the office managers kept the offices running smoothly and employees schedules full, I also did all the auditing of files within those offices and kept them up to date, all ordering of supplies and maintenance inside and out of each office. In the end of 2023 I decided to no longer travel at the time my mom was having some health issues due to her accident and she needed me closer to home. I left the regional position and took a job as a Patient Access Medical Office Assistant right here close to home.

Since our lives are finally getting back to what we have made our new normal since 2021. And my mom has found some wonderful dependable and trustworthy caregivers. I think it’s again time for me to move forward in my next steps at finding a work/home balanced career. That I can wake up every morning and love going too. A place where again I can further my career and experiences. I am beyond ready to plant my roots and continue to grow.

Authorized to work in the US for any employer

Work Experience

Home Health Nurse

Private - Salisbury, NC

2005 to Present

1. Responsibilities

• Assist patients with personal care needs and selected housekeeping and therapy services.

• Light housekeeping, such as doing laundry, washing dishes and changing the bed linens

• Shopping for groceries

• Plan and prepare nutritious meals.

• Assist with basic activities and daily living needs of patients.

• Measure and record patient’s temperature, pulse, respiration and blood pressure when ordered and/ or directed.

• Providing transportation to doctor’s appointments

• Helping with using the toilet/shower

• Administer simple prescribed medications

• Maintain patients care records and document provided services

• Assist with mobility

• Instruct and counsel patients and families on diet and exercise

• Collect routine specimens

• Provide companionship and basic emotional or psychological support Regional Director

Primary Health Choice, Inc. - Lexington, NC

May 2022 to February 2024

Receptionist

Ultra Violet Mental Health - Salisbury, NC

May 2019 to April 2020

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

• Greet and welcome

• Answer all incoming calls and redirect them or keep messages

• Receiveletters, packages etc. and distribute them

• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Check, sort and forward emails

• Keep updated records and files

• Monitor office expenses and costs

• Take payments

• Greeting patients professionally both in person and on the phone

• Quickly answering or properly referring questions and issues

• Optimizing provider schedules and patient satisfaction with efficient scheduling

• Notifying providers of patient arrivals

• Comforting patients by anticipating anxieties and effectively answering questions

• Ensuring availability of treatment information by retrieving and updating patient records

• Verifying financial records and collecting patient charges while filing and expediting third-party claims

• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Store Manager

curiosity gifts and more - Concord, NC

January 2018 to February 2020

• Responsible for the daily operation of the store; Ensures the store is adequately staffed, stocked, and open for business during business hours.

• Responsible for the stocking, display/presentation, and pricing of store merchandise.

• Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.

• Ensures duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.

• Assists Gift Shop employees with discounts, returns, and other transaction issues.

• Ensures proper opening, closing, and security procedures are followed.

• Ensures the General Store and related facilities remain clean, organized, and stocked.

• Ships purchased merchandise to visitors in a timely, accurate and safe manner.

• Receives, organizes and files all incoming paperwork.

• Ensures a positive work environment centered on trust, open communication, and team work; Facilitates problem solving and collaboration throughout the store.

• Acts in a professional manner; leads by example.

• Identifies and works with management to resolve problems. Financial Responsibilities:

• Responsible for the financial success of the store.

• Recommends and implements strategies to maximize revenues and control costs. Inventory Responsibilities:

• Responsible for inventory operation of Gift Shop including ordering merchandise, maintaining proper inventory, running inventory counts and reports, and ensuring merchandise to be returned to suppliers is done in a timely manner.

• Coordinates delivered shipments; Checks that all shipments are properly received, checked, marked and put onto the floor for sale or distributed as necessary.

• Ensures inventory is neat and organized.

Customer Service:

• Provides and ensures all guests receive excellent customer service.

• Uses knowledge of Gift Store merchandise and local area to answer guest questions (i.e., where it is made, materials it is made from, artist information, product availability) as well as questions about our location and the surrounding areas.

• Assists guests with shipping of large purchases.

• Responds to customer complaints in a professional manner. Supervisory Responsibilities:

• Responsible for managing team members, creating staff work schedules, and training department employees in department standards, security procedures, department operations, and safe work methods.

• Mentors and coaches staff members on developing and improving skills.

• Enforces standards, policies, and team member expectations.

• Follows and enforces company policies including uniform and grooming standards.

• Verifies payroll hours for department personal.

End of Season Responsibilities:

• Assists with compiling a detailed list of accounting or pending problems, returns, and customer questions that may arise after the season.

• Assists with conducting end of season inventory. Additional Responsibilities:

• Ensures deep cleaning projects are completed.

• Knows and follows all company, Environmental, Health, and Safety Management Programs and policies.

• Works extra shifts and hours as required.

• Assists in other positions and departments as needed.

• Other duties as assigned

Family Service Counselor

rowan memorial park - Salisbury, NC

2013 to 2014

Responsibilities

• Educate families about the benefits of prearranging;

• Help families during trying times.

• Provide the necessary information, motivation and support for our families to make the right arrangement decisions to fit their needs.

• Provided excellent customer service, interpersonal and verbal/written communication skills.

• Compassionate and was able to maintain composure during stressful situations.

• A competitive spirit, drive and self-motivation to generate revenue by selling company products.

• Confidence and professionalism to interact with clients over the phone or in person.

• Ability to work with clients one on one & build strong customer relationships.

• Desire to set your own schedule and ability to work evening and weekend hours when necessary. Store Manager

This & That Gifts - Salisbury, NC

2008 to 2013

• Responsibilities included but we're not limited too:

• Provided help and advice to customers. Communicating with customers. Handling customer complaints.

• Issuing refunds.

• Keeping accurate records.

• Analyzing data to determine sales or inventory.

• Answering phone calls and emails.

• Processing/Preparing mail. and other general clerical activities.

• Opening/closing store

• Overlooking all store operations

Waitress/Cashier/Bartender

uncle bucks

2008 to 2010

Home Health Aide

bayada nurses

2005 to 2008

Med Tech/CNA

Carillon Assisted Living - Salisbury, NC

2005 to 2008

Waitress/Cashier

hendrix bbq

2002 to 2005

Education

cna/medication tech in nursing

Mitchell community collage - Mooresville, NC

2004 to 2005

High school graduate

west rowan high - Mount Ulla, NC

2005

Skills

• Sales

• Reception

• Marketing

• Nursing

• Management

• Home health

• Team Management

• Home Care

• Medical Office Experience

• Medication Administration

• Medical Records

• Communication skills

• Customer service

• Computer literacy

• Computer skills

• Typing

• English

• Meal Preparation

• Laundry

• Medical Terminology

• Case Management

• Personal assistant experience

• Administrative experience

• Microsoft Office

• Microsoft Outlook Calendar

• Computer skills

• Team management

• Front desk

• Store management

• Human resources

• Hospitality

• Bookkeeping

• Windows

• Customer service

• Cash handling

• QuickBooks

• Payroll

• Pricing

• Mentoring

• Typing

• Medical records

• Office management

• Adobe Photoshop

• Organizational skills

• Communication skills

• Medical office experience

• Microsoft Excel

• Supervising experience

• Office experience

• Phone etiquette

• Writing skills

• Social media management

• Accounts payable

• Microsoft Word

• Microsoft Powerpoint

• Time management

• Leadership

• Management

• English

• Patient service

• Microsoft Outlook

• Patient care

• Research

• Computer literacy

• Cash register

• Medical terminology

• Clerical experience

• Executive administrative support

• Microsoft Publisher

• Experience with children

• Customer support

• Vital signs

• Business management

• Photography

• Medical management

• HIPAA

• OSHA

• Accounts receivable

• Sales

• Retail management

• Google Docs

• Childcare

• Web accessibility

• Event planning

• Calendar management

• Adobe Acrobat

• Home health

• Care plans

• EMR systems

• Healthcare management

• Medical billing

• Clinic

• Medical receptionist

• Medical scheduling

• Filing

• Medical administrative support

• Medical coding

• Insurance verification

• Intake

• Employee orientation

• Behavioral health

• Inside sales

Languages

• English - Expert

Links

https://www.facebook.com/amber.furr.9

Certifications and Licenses

Driver's License

Assessments

Administrative assistant/receptionist — Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Bookkeeping — Proficient

March 2024

Calculating and determining the accuracy of financial data Full results: Proficient

Medical receptionist skills — Proficient

March 2024

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work motivation — Proficient

September 2022

Level of motivation and discipline applied toward work Full results: Proficient

Working with MS Word documents — Proficient

March 2024

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Filing & organization — Proficient

February 2024

Arranging and managing information or materials using a set of rules Full results: Proficient

Data entry: Attention to detail — Proficient

December 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient March 2024

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work style: Professionalism — Proficient

January 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Medical terminology — Proficient

December 2023

Understanding and using medical terminology

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient February 2024

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Legal skills — Proficient

February 2024

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Impact & influence — Proficient February 2024

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Customer focus & orientation — Proficient

December 2023

Responding to customer situations with sensitivity Full results: Proficient

Office manager — Proficient

December 2023

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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