C A R O L Y N G U N T E R

*********

ad4g14@r.postjobfree.com

**** * ******* ***,

Chicago, IL 60617

PROFESSIONAL SUMMARY

Dependable Package Handler bringing excellent time management abilities and stamina to handle challenging work with heavy loads. Meets demands consistently and helps out team members to achieve group performance goals. Reliable in showing up for shift on time and fully completing every assignment. SKILLS

Researched assistance requested and

offered accurate information to

resolve issues and respond to

inquiries.

Resolved customer inquiries, complaints,

and issues providing insightful solutions.

De-escalated customer complaints

using specialized communication

techniques.

EXPERIENCE

Wàrehouse Package Handler, Federal Express, Oct 2018 Jan 2019, Romeoville, IL Received incoming packages and arranged delivery to correct departments and personnel.

Followed company policies and guidelines for labeling, packaging and shipping products at warehouses.

Warehouse Stocker, Amazon, Jun 2018 Aug 2018, Aurora, Illinois Performed cycle counts to verify inventory, complete audits and maintain records. Recorded shipment weight, dimensions and load distribution to schedule freight pick-up.

Customer Service Representative - Temporary Work From Home, Turbo Tax - Intuit, Mar 2017 May 2017, Evanston, IL

Resolved customer inquiries, complaints, and issues providing insightful solutions. Documented detailed notes in CRM system to track customer interactions. Receptionist Administrator, Geneer Software Development Partners, Oct 1995 Jan 2002, Des Plaines, IL

Fielded incoming calls using multi-line telephone system. Improved communication by coordinating staff meetings for administrative and clerical team members.

Called customers and vendors to set up appointments and obtain information for CG

May 2011

Aug 1996

Aug 1988

senior staff.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

EDUCATION

Certain, Medical Billing Coding

US Career Institute Lansing, IL

Introduction to Computers, Computer Software

Oakton Community College Des Plaines, IL

GPA [number].

High School Diploma, Introduction to Computer

Stephen T. Mather High Chicago, IL

GPA [number].

LANGUAGES

English, Intermediate