Customer Service Client Services
Resume:
Kenny Roger Gartman
*****.*******@***.***
OBJECTIVE
My professional goal is to go above and beyond each customer's expectations on all tasks while creatively & effectively meeting all their needs with respect, honesty, and integrity.
WORK EXPERIENCE
State of Montana via Staffing Solutions/PCG
99 Washington Ave, Suite 1720
Albany, NY 12210
Eligibility Coordinator
10/30/2023 – 3/31/2024
* Working with clients over the phone to assist with eligibility questions.
* Assisting clients with public assistance reporting, eligibility, and compliance requirements.
* Coordinating approved client services.
* Coding, computing, verifying, posting, reconciling, and/or updating standard documents.
* Providing clients with information about how to apply for benefits.
* Confirming receipt of documents from clients.
NYS Dept of Health via Staffing Solutions/PCG
99 Washington Ave, Suite 1720
Albany, NY 12210
Contact Tracer / Case Investigator
09/5/2020 – 4/28/2022
* Placed outbound calls to contacts/cases of individuals that tested positive for Covid- 19 and completed the initial interview. Also, when prompted, follow-ups via phone and text messages as well to check on the health of the contacts / cases for public health concerns.
* John Hopkins certification concerning Covid-19.
* HIPAA/ PHI compliance / certification.
* Team player and able to multi-task when tasked with new assignments.
* Once promoted to case investigator, completed the initial interview for cases once their test results were completed while maintaining HIPAA and PHI safety protocols as required.
IBM via CTG
800 Delaware Ave
Buffalo, NY 14209
I.T. Service Desk Technician / Analyst
02/05/2020 – 11/17/2020
* Engaged end-users for troubleshooting of password resets and account unlocks.
* Assisted end-users through Tier/Level 1 product support for desktops/laptops/mobile devices.
Charter Communications
425 Michigan Ave
Buffalo, NY 14204
Customer Service Representative, Small Business Technical Support Tier 1 09/20/2019 – 1/7/2021
* Engaged customers through the troubleshooting process to resolve connections with video/high-speed internet issues.
* Assisted customers with resolving and making payments on their accounts.
* Managed accountabilities to align with performance metrics and standards within the organization.
* Developing and building relationships within the organization through different departments to resolve customer’s concerns / scenarios. Transcore via Ultimate Staffing
2 Riverway, Suite 1065
Houston, TX 77056
Document Processor
05/05/2018 – 07/27/2018
* Processed license plates that passed through Houston Toll Roads to properly bill customers/clients for usage.
Comcast
8590 W Tidwell Road
Houston, TX 77040
Customer Specialist / Supply Chain
02/01/2016 – 05/17/2018
* Provided excellent customer service while wowing the customer on each call.
* Troubleshot customer’s services for Cable/Internet/Home Phone services.
* Customer loyalty benefits expert.
* Quick to creatively think outside the box to meet the needs of my customers.
* Maintain a productive work ethic in all work aspects.
* Able to motivate others for a team goal each day.
* Utilize all work systems to meet all goals ahead of pace.
* Maintained records of incoming / outgoing supplies for technicians in the warehouse.
* Able to sell with respect honesty and integrity.
* Operated a sit-down forklift / pallet jack in a warehouse environment.
* Proficient use of MS Office products (Word, Outlook Excel, PowerPoint).
* Used Oracle software for inventory management.
Xerox Commercial Solutions, LLC.
1303 Ridgeview
Lewisville, TX 75057
Customer Care Assistant
07/27/2015 – 1/13/16
* Provided excellent customer service while wowing the customer on each call.
* Aided customers with all their financial needs making sure customers had correct information to manage their accounts efficiently.
* Customer loyalty benefits expert.
* Quick to creatively think outside the box to meet the needs of my customers.
* Maintain a productive work ethic in all work aspects.
* Able to motivate others for a team goal each day.
* Utilize all work systems to meet all goals ahead of pace.
* Able to adapt to changing works goals and meet them to the benefit of the customer.
* Able to sell with respect honesty and integrity.
* Able to honor all cultures and keep customers engaged while solving complex issues.
* Great rapport builder
Sears
4755 S Butterfield Rd
Tucson, AZ 85714
Customer Care
02/18/2013 – 7/1/2015
* Provided excellent customer service while wowing the customer on each call.
* Aided customers with all their financial needs making sure customers had correct information to manage their accounts efficiently.
* Customer loyalty benefits expert.
* Quick to creatively think outside the box to meet the needs of my customers.
* Maintain a productive work ethic in all work aspects.
* Able to motivate others for a team goal each day.
* Utilize all work systems to meet all goals ahead of pace.
* Able to adapt to changing works goals and meet them to the benefit of the customer.
* Able to sell with respect honesty and integrity.
* Able to honor all cultures and keep customers engaged while solving complex issues.
* Great rapport builder
* Mentor for Parts for Customer Care assisting with new associates with transitioning to department.
* Ability to type 75 words per minutes.
* Floor-walked both Parts Sales & Parts Customer Care to provide additional support
* Knowledge of duties of Team Managers (Doc logs, Boombox, & Quality monitoring). Afni
5320 N. La Cholla Blvd
Tucson, AZ 85741
Customer Care Consultant
12/2010 – 12/2012
* Provided excellent customer service while wowing the customer on each call.
* Aided customers with all their financial needs making sure customers had correct information to manage their accounts efficiently.
* Customer loyalty benefits expert.
* Quick to creatively think outside the box to meet the needs of my customers.
* Maintain a productive work ethic in all work aspects.
* Able to motivate others for a team goal each day.
* Utilize all work systems to meet all goals ahead of pace.
* Able to adapt to changing works goals and meet them to the benefit of the customer.
* Able to sell with respect honesty and integrity.
* Able to honor all cultures and keep customers engaged while solving complex issues.
* Great rapport builder.
* Bridging the gap between company policy and customer perspective about the company.
* Able to deescalate calls with a positive outcome.
* First call resolution.
* Verified sales orders before submitting to the warehouse for processing. Cox Communications
1440 E. 15th Street
Tucson, AZ 85719
Customer Service Representative
01/2007 – 11/10/10
* Provided excellent customer service wowing the customer on each call.
* Customer loyalty benefits expert.
* Quick to creatively think outside the box to meet the needs of my customers.
* Maintain a productive work ethic in all work aspects.
* Able to motivate others for a team goal each day.
* Able to adapt to changing work goals and meet them to the benefit of the customer/company.
* Able to sell with respect honesty and integrity.
* Able to honor all cultures and keep customers engaged while solving complex issues.
* Bridging the gap between company policy and customer perspective about the company.
* Team building.
* Performance and productivity improvement.
* Selling additional products/services.
Kenny's Cleaning Service
1648 N 1st Ave
Tucson, AZ 85719
Owner/Operator (Self Employed)
07/2004–12/2006
* Completed household cleaning tasks and yard work with respect.
* Managed payroll.
* Scheduling work activities.
* Customer retention.
Wal-Mart Super Center
2401 Augusta Highway
West Columbia, SC 29169
Customer Service Manager
07/2002–06/2004
* Supervised registers and cashiers on 3rd shift.
* Scheduled cashiers.
* Provided first rate customer service.
* Performed all required tasks that needed to be done to maintain operations of company.
* Product positioning.
* Performance and productivity improvement.
* Problem-solving and decision-making.
Forest Acre Country Club
340 Country Club Drive
Forest Acre, SC 29206
Kitchen Attendant
12/2000–06/2002
* Food preparation.
* Improved functionality of operations in all tasks done. Consolidated Systems Incorporated
650 Rosewood Drive
Columbia, SC 29206
Material Handler / Machine Operator
3/2000–11/2001
* Successfully completed all tasks in an industrial environment.
* Operated a crane following all safety standards 100% of the time.
* Operated forklifts following all safety standards 100% of the time. Capital Personnel Services
1950 Bush River Road
Columbia, SC 29210
Material Handler / Machine Operator
12/1999–03/2000
* Successfully completed all tasks in an industrial environment.
* Hired full-time on with Consolidated Systems Incorporated after 90-day evaluation.
* Operated Crane following all safety standards 100% of the time.
* Operated Forklifts following all safety standards 100% of the time.
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