Mario E. Navas

Professional Summary

Excellent emotional competencies to provide customer service in the public sector.

Communication Skills in English and Spanish with customer service orientation.

Experience with inbound and outbound calls, and customer service support.

Experience in providing excellent customer service with a quality of productivity rate.

Personal strengths: creativity, determine, multitask and able to work under pressure.

Good understanding of meeting daily quotas in a call center environment.

Data Entry with 55+ WPM typing speed and 6,000 ksph numeric.

Computer application knowledge such as: Web search, Word, Excel, Power Point, Outlook, Data base, Windows, Adobe Acrobat, and others.

Excellent performance with customer accounts resolutions such as: payment plans, billing, collections, products, and services promotion, and more.

Career Experiences

Proficiencies

Specialties

Customer Service

Administrative Assistant

Clerical

Data Analysis

Data Entry Clerk

Bilingual in Spanish

Microsoft Word, PowerPoint, Excel, and Adobe

Data Report

Filing and Archiving

Material Handling

Sortation of Products

Order Selector

Forklift

Electric Pallet Jack

Professional History

Sortation associate Oct 2023 – Jan 2024

Express Staffing Los Angeles, CA.

Provided logistics services support in various areas inside the warehouse.

Assisted to pack and sort packages for the delivery team.

Organized packages through the process of stowing with a handheld device.

Assisted in the Pick-up and sorting of packages using a warehouse-rolling belt.

Inspected devices for any damages to be sent to a recovery area.

Remained flexible for warehouse support for all shifts.

Assisted the Yard Marshall to transfer packages into a pick-up area for the delivery team.

Used a handheld device to sort packages for the delivery team.

Assisted in resetting bags and carts inside the warehouse, for the next shift sortation team.

Assembler Aug 2023 – Sep 2023

Kelly Services for Advanced Bionics Valencia, CA.

Performed logistics support in various assignments.

Inspected products for quality, ensuring no damages are present in any product.

Assembled boxes to package products ready for delivery.

Assisted in fixing damaged packages for delivery.

Reviewed reports to make accountability for products and packages.

Review cases for pending claims for clients.

Work in a team for preparing different products ready to be packaged.

Operated a label machine to identified products for quantity, brand, serial code, and serial number.

Assisted the shipping and receiving team in organizing pallets with products.

Operated a forklift to move pallets around the warehouse.

Operated a computer system to perform data entry.

Warehouse Associate Apr 2023 – Jul 2023

Amazon (DUR3) Milpitas, CA.

Provided logistics services support in various areas inside the warehouse.

Assisted to pack and sort packages for the delivery team.

Organized packages through the process of stowing by using a handheld device.

Assisted in the Pick-up and sorting of packages using a warehouse-rolling belt.

Inspected devices for any damages to be sent to a recovery area.

Remained flexible for warehouse support for all shifts.

Assisted the Yard Marshall to transfer packages into a pick-up area for the delivery team.

Assembler Dec 2022 – Mar 2023

Balance Staffing for SANMINA Northridge, CA.

Under managerial supervision participated in structured assignments in various areas of the department of health services, and within the Los Angeles county and university of southern California medical center.

Created data tables in excel 2010 application to enhance data allocation and data inventory.

Reformatted work documents in adobe pro application to maintain internal documents.

Created data reports to interpret information in a clear and concise manner, utilizing data charts and pivot tables.

Accessed data information from various data servers to monitor licensure and core competencies status of nurse practicing and vocational nurses.

Adhered to various forms of job training and guidance on workplace behavior, competencies, individual responsibilities, and occupational skill sets development.

Assisted administrative representatives in the nursing human resources in organizing, transcribing, calculating, recording and retrieving data, and performing customer service functions.

Performed the skills of a receptionist in the recruitment department for a variety of tasks, to include contacting potential applicants, arranging interviews, and allocating proper documentation.

Assisted the public inside the medical center by providing directions, instructions, and responses to basic inquiries in person.

Assisted in the procurement of supplies, equipment, and services for the office internal use.

Medical Device Assembler Mar 2022 –Dec 2022

Aerotek for Medtronics Northridge, CA.

• Performed assembly operations in a clean room environment.

• Followed manufacturing process instructions, using equipment and basic hand tools.

• Followed procedures, methods and sequence of operations in performing daily tasks.

• Ensured all product, material, parts, and documentation followed Medtronic’s quality standards.

• Handled production materials and chemicals per operating procedures.

• Performed continuity checks on work in process and completed.

• Maintained manufacturing device history records.

• Inputted all assembly operations and procedures in SAP PC application.

• attendance.

Administrative Assistant Sep 2021 – Oct 2021

Donatech for L3Harris Sylmar, CA.

• Provided clerical and office support to the human resources department.

• Archived employee files.

• Prepared personnel files for storage.

• Maintained consistency of documentation in every personnel file.

• Organized documents into alphabetical order.

• Organized documents into a data log using Excel.

• Arranged documents into office boxes and label them for transport.

• Prearranged personnel folders by removing staples, tape, or any items not part of a document.

• Followed office rules and regulations.

• Remained consistent with punctuality and attendance.

Sortation Associate Mar 2021– Aug 2021

Bluecrew Los Angeles, CA.

Operated ride-on electric pallet jack to assemble orders and deliver to staging area

Marked materials with identifying information

Opened bales, crates, and other containers

Recorded amount of material using computerized scanning equipment to update inventory

Arranged stock parts in specified sequence for assembly

Lifted boxes and packages (weigh 50-75 lbs.)

Unloaded trailer trucks with boxes.

Work in a fast-paced industrial machinery and cold storage work environment

Remained inside warehouse bays kept at 32 degrees (and below zero in certain areas)

Worked in cold storage temperatures for extended periods of time (wearing warm gear)

Withstand very loud warehouse noise levels.

Sortation Associate Jan 2021– Mar 2021

Amazon (LAX9) Los Angeles, CA.

Provided logistics services support in various areas inside the warehouse.

Assisted to pack and sort packages for the delivery team.

Organized packages through the process of stowing by using a handheld device.

Assisted in the Pick-up and sorting of packages using a warehouse-rolling belt.

Inspected devices for any damages to be sent to a recovery area.

Remained flexible for warehouse support for all shifts.

Assisted the Yard Marshall to transfer packages into a pick-up area for the delivery team.

Data Entry OCT 2020 – Nov 2020

Officeteam for Campaign Offices Los Angeles, CA.

Inputted data in a computer system.

Remained consistent with a daily production rate of 1000 inputs.

Inputted data with a typing speed of 60 WPM or faster.

Read information from registered voters’ forms and transfer it to a computer application.

Trained in the computer application system to input information.

Inspected data reports checking the consistency of information.

Followed company rules and regulations.

Projected a professional demeanor with co-workers.

Data Entry Sep 2020 – Oct 2020

Aerotek for Smithfield Foods Los Angeles, CA.

Provided clerical and office support to the human resources department.

Communicated information to employees in English and Spanish.

Prepared personnel files for office audit.

Maintained consistency of documentation in every personnel file.

Assisted in organizing and replenishing office supplies.

Projected a professional demeanor with employees and coworkers.

Organized personnel files in alphabetical order.

Prearranged personnel folders by removing staples, tape, or any items not part of a document.

Followed office rules and regulations.

Remained consistent with punctuality and attendance.

Education & Accomplishment

Bachelor in Applied Arts and Sciences

Years Attended (Jul 2006 – Aug 2008)

Texas State University – San Marcos

San Marcos, TX.

Associates in Applied Sciences

Years Attended (July 1997 – Dec 2000)

Los Angeles Valley College – Valley Glen

Valley Glen, CA.

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