Kristen

Robinson

**** ******** *** **

469-***-****

ad4g0j@r.postjobfree.com

Highly qualified and motivated healthcare professional with an extensive pharmaceutical background knowledgeable in analytics and informatics, account and project management seeking an opportunity to secure a position in a challenging yet professional environment with progressive organization which provides advancement opportunities while utilizing and enhancing knowledge and skills to further career growth.

Skills

Leadership

Customer service

Account, Data, Project, and time management

Analytical, organizational, problem-solving, and research

Interpersonal and verbal communication

Building relationships

Excel proficient

MS Office

BI

Tableau

Salesforce

EMR

Experience

AUG 2023 – CURRENT

EHR Analyst/HCA, Dallas, TX

key onsite clinical IT resource for facility implementation and support of clinical applications, assist with facilitation of the facility's core clinical systems team on clinical IT activities, build strong relationships at the facility with stakeholders, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, participate in new module/application testing and implementation for the facility, develop clinical application reports, participate in projects and project management, promote system security and patient confidentiality and help ensure compliance, coordinate the execution and use of tools for audits, and build strong relationships at the facility with stakeholders

MAR 2023 – CURRENT

Clinical Study Recruiter/Labcorp, Dallas, TX

Participate in the scheduling of recruitment activities in close collaboration with internal personnel, filter database to extract healthy volunteers and patients’ listings to efficiently recruit for clinical studies, contact and prescreen potential subjects to determine eligibility for clinical trial participation utilizing protocol inclusion/exclusion criteria, ensure call notes and documentation are accurate, assist with refining and reinforcing consistent recruitment processes.

JAN 2022 – AUG 2023

Sr. Analyst /CVSHealth, Richardson, TX

Meet personal, team and company production metrics and goals in a fast paced pharmacy benefits admin environment, identify, design, and implement asset-level operational improvements, demonstrate methodical, detail-oriented and thorough approach to assignments while adhering to compressed timelines, create user cases, troubleshot test issues, record test results and prioritize defects resolutions, enhance data quality by recommending improvements to implementation processes, assisted in planning and implementation of system configurations and projects, handle large and complex data to analyze business operations and needs, integrate network projects with other systems in collaboration with IT staff, verify quality of completed configurations and projects with thorough tests, interpret BI data into comprehensible information for target users, liaise between department and stakeholders to define vision and address inquiries, boost production with automation to achieve objectives with man power and time requirements.

AUG 2019 – JAN 2022

Clinical Services Supervisor/ CVSHealth, Richardson, TX

Inspired teams using motivational leadership style, utilized Tableau to design, develop, enhance and support highly interactive dashboards, scorecards, and reports, supported development of process changes and appropriate BI solutions, improved monthly and quarterly reporting with innovative data tracking, collection and sharing strategies, led strategic decision-making in situations with limited information and tight time constraints, liaised with external teams to define project scope, timelines, resources and requirements, analyzed trends and produced strategic recommendations to business to proactively address systemic issues, obtained and analyzed basic reporting metrics, communicated team priorities by leading meetings and giving presentations, tracked employee performance to determine areas of strength and improvement, tracked employee performance to determine areas of strength and improvement, worked hand-in-hand with cross-functional departments to maximize productivity and performance, streamlined service processes to improve delivery times via operational capabilities, collaborated cross-functionally to tackle and resolve wide-ranging business issues, organized data and documentation to support accurate business forecasting.

AUG 2015 – AUG 2019

Consultant/CVS Health, Richardson, TX

Meet personal, team and company production metrics and goals in a fast paced pharmacy benefits admin environment, Beta and UAT testing, optimized system performance with regular reviews of capacity and performance and swift corrections to identified problems, translated business needs, issues and ideas into successful strategies and action plans, conducted reporting, checked data and resolved discrepancies to manage records, built productive working relationships and collaborated across organization to meet project needs, broadened individuals' foundational knowledge and advanced principles and techniques with training, represented and advocated for needs of team in overall operations or specific projects, presented leaders with clear project and process information after compiling, assessing and simplifying data, resolved production problems smoothly, working with supervisors to identify, evaluate and correct design problems, verified BI data, checking correctness, validity and structure, maintained document, template and asset libraries for analysis and report generation.

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