TERRASIA EDWARDS 219-***-****

**** ******** **., ************, ** 46410 E-mail: ad4g06@r.postjobfree.com

OBJECTIVE:

Dependable employee who brings management experience and willingness to take on added responsibility to meet manpower efficiency. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. SKILLS:

• Strong communication skills; ability to communicate effectively and professionally

• Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment

• Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry

• Solid ability to work in a team environment along with the ability to work independently with minimal supervision.

• Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solution. EXPERIENCE

Dispatch Coordinator October 2022-January 2023 (site closing) U.S. Steel, Gary Location

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations

• Relaying necessary work orders or information to work crews, operators, and supervisors.

• Preparing work orders for crew or receiving work orders from work crews.

• Keeping and organizing work requests, customer requests, and completed work requests 911 Communication Operator February 2014-Present

Calumet City Police Department Calumet City, Illinois

• Proficient in the CAD system and creating calls for service

• Receives, logs, and prioritizes incoming emergency and non-emergency calls for service.

• Provides assistance, information, and/or instructions to callers.

• Directs and transfers calls to the appropriate departments and agencies as required.

• Dispatches and maintains communication with police, fire and/or emergency medical service personnel.

• Monitors the location, status and safety of public safety officers, fire/medical emergency personnel while in the field.

• Responds and provides information to inquires made by public safety officers/emergency personnel while dispatched on calls for service.

• Researches and provides information to public safety officers regarding persons, vehicles, criminal histories, warrants, protection order, and/or stolen property.

• Coordinates response activities with outside agencies and relevant parties. District Manager August 2009-November 2013

Luke Oil Company Hobart, Indiana

• Promoted after 2 years working as a Store Manager.

• Overseen the management and staff of seven (7) local area stores.

• Responsible for training, hiring and terminating employees.

• Responsible for ensuring all stores under my direction where fully staffed, maintained proper inventory and followed all company standards.

• Ensured all point of sales receipts where calculated and processes properly.

• Facilitated monthly and quarterly reviews of all stores under my direction. EDUCATION:

Brown Mackie College Paralegal Studies 2006-2009

Harlan Academy High School National Honor Society 1986-1990 Student Council