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Customer Service A R

Location:
Lockport, IL
Salary:
30.00
Posted:
March 19, 2024

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Resume:

D/T

DRUSILLA

THOMAS Bolingbrook, IL *****

872-***-****

ad4fzw@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable processor and A/R specialist recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts.

SKILLS

LEXIS + QUICKBOOKS SALESFORCE/LITIFY OPEX MODEL 72

EBS ORACLE SALESFORCE CYBERSOURECE TALKDESK

ERP: AX, ACCPAC/SEMS, CDS LAWSON SAP

CITRIX: WINTRAC, Service Engine OFFICE 360 Oracle PeopleSoft Enterprise

OSCAR

Enterprise 8 ADP Software for Windows Microsoft: WORD, EXCEL, WINDOWS

Typing 45-50 wpm Filing: alpha/numeric 10key: touch

EXPERIENCE

Lockbox Processor

FIFTH THIRD BANK April 2023-Present

Responsibilities

Prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures.

Requires the utilization of computer-based software unique to the area.

Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specification and required workflow.

Accurately input payment amounts read from the legal line of the checks into unique software application using a PC.

Read and follow specific instructions, which are unique for each account, to accurately prepare deposit.

Collect and prepare check copies for re-association where applicable.

Physically re-associate check copies with invoices and envelopes by matching and stapling the check copy, invoice and envelope together in accordance to customer requirements.

Sort completed batches in outgoing mail area to be returned to the client.

Perform general housekeeping in and around the work environment.

Perform other duties as assigned.

Accounting Assistant

WALLACE MILLER LAW FIRM Feb. 2023/ April 2023

Responsibilities

Getting client related emails and calls for their (settlements) – Relaying the information on how much they are going to be receiving (coordinating)

Reconciling dated Settlements – investigating – looking into the case files – what has been paid, and what needs to be paid – Reconcile from the GL

Reconciled money in standstill that needs to be allocated.

Run public records report to locate clients that are unavailable at contact information that are listed in their files.

Run bankruptcy reports on all clients whether non-existent or discharged. This will affect the settlement if clients have pending liens.

Cash Application Processor

MOOD MEDIA Mar. 2022/ Dec. 2022

Responsibilities:

Process cash via bank statements (EFT, Wire, Credit Cards and Lockbox)

Process credit cards via emails (virtual credit cards)

Work with the collectors and billing department to clean up aging.

Research and resolve unapplied and cash on account.

Cash Application Specialist

OCTAVE GROUP /Schaumburg IL Sept. 2019/

Mar. 2022

Responsibilities:

• Process cash application activities for all incoming receipts from multiple lockbox accounts

(Wire, ACH and Credit Cards) on a daily basis

• Ensure that all cash receipts reconcile to the account, remittance, and batch daily

• Work close with other team members (Billing, Collections and Customer Service) to assist in

researching any discrepancies/questions they may have,

• Process credit card payments

• Research and apply on account cash

• Research and resolve unapplied cash

• Create credit memo’s and apply to corresponding invoices where necessary

• Recommend and help execute process improvements/changes to support the business

• Assist in month end closing – bank reconciliations

• Manage Cash App email box

• Additional duties as assigned

Cash Application Processor

OLYMPIC STEEL LLC / Schaumburg IL/ Bedford Height OH April 2017

Sept. 2019

Responsibilities:

Posts payment daily of EFT, cash, checks to customers account in LAWSON, ACCPAC, CDS and AX systems.

Accept and process customer’s payments, credit cards and checks, checking for validity.

Performs research of customer’s accounts and payments, to assist credit managers and accounting staff. Maintains check records.

Maintained Excel Spreadsheet for Control Log, Incoming Wire Log, Payment Log (Lockbox and credit cards).

Works with divisional /regional credit managers to keep customer accounts up to date.

Enters and applies credit memos (AIR) from MNCRs, write-offs and bad debts as requested. Process adjustments as requested.

Collaborates with department team or personnel to plan, develop and implement project program and/or process.

Collaborates with colleagues to discuss market information and strategies.

Effectively communicates with other employees and upper management to ensure complete care of customers.

Cash Application/Billing/A/R Clerk/Payroll

SIRVA RELOCATION LLC/Independence, OH Sept. 1998/

Oct. 2016

Responsibilities:

Post and apply cash in four major systems in CINTRIX: WINTRAC, Service Engine, Oscar and PeopleSoft.

Responsible for maintaining cash register, cash journal, reconciling of bank statements, cash posting via bank deposits, wire, lockbox and credit cards.

Created and maintained the Excel spreadsheet for all reporting of all cash.

Responsible for month end close process and efficiently cut the close process from 3days to 1.

Collaborated with colleagues to identify and set up payments that require posting; adjustments and journal entries; developed a process to clean up aging.

Processes weekly payroll for employees of 500+ domestic and international and ensures a timely and balance pay for entire company.

Maintained reconcilement of all expenses and expenditures

Prepared financial summaries and reports for management and stakeholders.

EDUCATION

University of Phoenix, Beachwood, OH March 2014-2015

STUDIES: Business Management- GPA 3.75

South University, Warrensville, OH June 2010-December 2013

STUDIES: Business Administration- GPA 3.65

Dunbar Vocational High School, Chicago IL September 1978-June 1982

STUDIES: Business Management – GPA 3.5



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