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Customer Service Medical Assistant

Location:
Titusville, FL
Posted:
March 19, 2024

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Resume:

Melissa Chevrier

Spring Hill, FL *****

Summary:

Certified in Medical Assisting and Phlebotomy.

15+ years of experience in Phlebotomy.

Draw blood for 50+ patients in a day.

Patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining, and troubleshooting laboratory equipment and lab maintenance.

Meticulous, detailed and accurate with strong follow-through and administrative skills.

Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments.

Strong communicator when interfacing seamlessly with patients, doctors and medical staff.

Local and available to assist the team, ASAP from an offer.

Education:

UTEP - El Paso, TX

2007 to 2008

Nursing Program

SUNY Canton

2003 to 2004

Business Management Program

Mater Dei College

1984 to 1986

High School Diploma

1984

Skills:

Phlebotomy

Vital signs

EMR systems

Medical terminology

Medical office experience

Patient care

Documentation review

ICD coding

Cash register

Customer service

Laboratory experience

Accounting

Medical records

Microsoft Office

Driving

Experience working with students

Cash handling

Experience administering injections

EHR systems

Care plans

HIPAA

Anatomy knowledge

Computer skills

Physiology knowledge

Medication administration

Outpatient

Communication skills

Office experience

English

Computer literacy

Organizational skills

Time management

Triage

Medical administrative support

Management

Epic

CPT coding

Surgery

Medical imaging

Blood sampling

Resident's rights

Clinic

Patient assessment

Medical coding

Inpatient

Hospital experience

Sub-acute care experience

Home health

Basic math

Insurance verification

Microsoft Outlook

Microsoft Word

Front desk

Patient service

Intake

Data collection

Laboratory information management systems

Certifications and Licenses:

Driver's License - September 2023 to September 2028

CPR Certification - March 2023 to March 2026

Certified Medical Assistant - 2008 to Present

BLS Certification - March 2023 to March 2026

Certified Phlebotomy Technician - 2008 to Present

First Aid Certification - March 2023 to March 2024

RMA

Certified Home Health Aide - Present

NRCMA

Work Experience:

Self Employed and recently relocated to Florida.

NYSOMH - Ogdensburg, NY January 2010 to March 2020

Family Care Provider SLPC/Phlebotomist

Licenced provider for Family Care Program Provide room, board, meals, supervision, medicine.

Responsible for drawing blood.

Perform Venipuncture.

Administration, teaching budget control, coping skills, and providing emotional support to those suffering from mental illness in my home. Attending and providing transportation to and from all provider appointments. Attended all required training.

Certified Family Care Respite Program

Provide care, supervision meals, medication administration, direction and emotional support to those suffering from mental illness, while the Family Care Provider was absent from their home.

CHMC Lab - Ogdensburg, NY May 2008 to 2010

Certified Phlebotomist

Perform venipuncture to obtain laboratory tests, obtain urine samples for employment/ drug screens, input requisitions into computer, answer phones, faxing, copying, customer service.

Dr Melchiore Buscemi - Canton, NY October 1999 to June 2001

Medical Assistant/Phlebotomist

Customer Service, answering phones, scheduling appointments, scheduling procedures, scheduling surgeries, checking in patients, verifying insurance and accurate medical histories.

Assist in o ce procedures and tests, obtaining urine samples, performing bladder scans, educate patients on self- catheterization, refilling medications, accurately charting in medical record, filing, etc Dr William DeTorres

No longer in practice

Dr. William DeTorres - Ogdensburg, NY 1997 to 2000

Medical Assistant/ Office Nurse

Customer Service, answering phones, checking in patients, scheduling appointments, referrals, and diagnostic tests.

Perform Phlebotomy.

Blood draw.

Obtaining Vitals, patient histories, documenting concerns, accurately charting in medical record, PFT’s, record keeping and calling in patient medication refills, writing triplicate controlled.

Substance prescriptions, obtaining vitals, injecting flu, pneumovax, and allergy medications IM, removing staples, and sutures.

Incubator access, defaces.

Walmart - Ogdensburg, NY October 1994 to 1997

Customer Service Manager

Set up of new store, training sta, scheduling sta, superaction of cashiers and service desk employees, accounting of cashier tills, all aspects of Customer Service/ complaint resolution.

Cashiering when needed.

Certified Daycare Provider 1989 - 1994

Care of children of all ages in my home.



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