Customer Service Assistant Manager

Summary

Skills

Experience

Education and Training

TISA VINCENT

***** ******* **** **., *****, PA 16655 H: 814-***-**** C: 814-***-**** ad4fya@r.postjobfree.com I am a reliable employee possessing a variety of skills and 20 years of experience in an office setting that include assessment, geriatrics and finance.

Excellent written and verbal communication skills

Excellent planning and organizational skills

Abllity to prioritize

Ability to take information with attention to detail General clerical skills

Some managerial skills

Ability to work with professionalism

Ability to work without constant supervision

Ability to adapt to fill other positions as needed Ability to understand and execute confidentiality

and discrimination laws

10/2017 to Current

Bedford, PA

Activities Assistant/RSS

Colonial Courtyard at Bedford

Carrying out daily scheduled activities including, but not limited to, leading exercise programs, giving news briefs, craft instruction, assisting with special occasion celebrations and driving residents in the company provided vehicle. Encouraging residents to participate. The completion of required forms, attendance sheets and interviews of residents upon arrival to the community. 10/2012 to 07/2017

Bedford, PA

Assistant Manager/Collection Rep

Northwest Consumer Discount Co.

Collection of past due accounts, handling of insurance claims and remittances, compiling of monthly reports. Assisted Manager in gathering customer information for credit applications, obtaining credit reports, and making credit decisions in a timely manner. Assisted the CSR with clerical duties as needed and performed Manager duties in his/her absence in several offices.

04/2002 to 10/2012

Bedford, PA

Customer Service Rep

Northwest Consumer Discount Company

Answering and directing calls, greeting customers at the counter, taking payments, making daily deposits, handling of incoming and outgoing mail, faxing, copying, verifiying completion of folders, filing, keeping monthly logs and compiling reports.

01/2001 to 12/2001

Bedford, PA

Office Assistant/HHA

Helpmates

Answering phone, compiling information and performing interviews for home care services from consumers and employees, weekly scheduling of consumers and employees, data entry of payroll information, completion of folders, filing, copying, faxing. Carried pager to manage call offs and emergency situations and covered unfilled shifts assisting consumers with ADLs in their homes. 01/1997 to 08/2000

Bedford, PA

Field Assessor/Office Support

Bedford County Assessment

Organized a route of travel each day, used maps to locate properties, compiled measurements and details, created sketches and assessments, updating existing folders or creating new folders, verified completion for approval. Assisted receptionist as needed. Also assisted Tax Claim Bureau with tax sales in taking payments and filing appropriate forms.

Business 1991

Activities and Honors

Everett Area Middle School Everett, PA, United States 2016

Brookfield, WI, United States

NMLS Licensing: Mortgage Origination

ProSchools by OnCourse Learning

2013

Lemoyne, PA, United States

Notary : Notarial

Pennsylvania Association of Notaries

I have been a member of the Moose Lodge since 2001 in support of Mooseheart and Moosehaven. I am also an avid motorcycle rider and participate in a wide range of motorcycle charity events.

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