ADEYANJU TIWALADE

469-***-****

ad4fxr@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an experienced property adjuster with over 5years of comprehensive expertise in evaluating and settling property insurance claims. Proficient in assessing damages, estimating repair costs, and negotiating settlements. Adept at managing a high volume of claims while maintaining excellent customer relationships. Proven track record of accuracy, efficiency, and delivery results in fast-paced environments. I have had over 500 closed claims on Xactimate in the last one year. SKILLS

-Claims Adjusting and Evaluation

-Excellent claim management skills

- Property Damage Estimation

- Claims Settlement Negotiation

- Excellent customer service Skills

- Physical Agility required for lifting of heavy objects, crawling in tight spaces, and climbing roofs

- Insurance Policy Analysis

- Industry Software Proficiency

- Communication and Interpersonal Skills

- Team Leadership and Mentoring

- Problem Solving and Decision Making

- Proficiency in Xactimate

- Proficiency in CCC ONE

- Proficiency in NEXTGEN

EXPERIENCE

FIELD PROPERTY ADJUSTER, PILOT CATASTROPHE, DALLAS, TEXAS (MARCH 2022 - NOVEMBER 2023)

• Managed a diverse caseload of property claims, including fire, water damage, vandalism, and natural disasters.

• Conducted thorough site inspections to assess damages and determine coverage eligibility.

• Collaborated with policyholders, contractors, and legal teams to ensure fair and timely claims settlements.

• Utilized industry-leading software for damage estimation, providing accurate repair cost assessments.

• Negotiated settlements with policyholders and third-party claimants, achieving cost-effective resolutions.

• Mentored and trained junior adjusters, contributing to their professional development and team performance.

INSIDE INSURANCE ADJUSTER, RYZE INSURANCE, DALLAS, TEXAS (OCTOBER 2020 FEBRUARY 2022).

• Handle 1st party property claims of moderate severity and complexity as assigned.

• Complete field inspection of losses including accurate scope of damage, photographs, written estimates and/or computer assisted estimates.

• Broad scale use of innovative technologies.

• Investigate and evaluate all relevant facts to determine coverage, damages, and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws, and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.

• Establish timely and accurate claim and expense reserves.

• Determine appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

• Negotiate with multiple constituents, i.e., contractors or insured’s representatives and conveys claim settlements within authority limits.

• Write denial letters, Reservation of Rights, and other complex correspondence.

• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

• Meets all quality standards and expectations in accordance with the Knowledge Guides.

• Maintain diary system, capturing all required data and documents claim file activities in accordance with established procedures.

• Manage file inventory to ensure timely resolution of cases.

• Handle files in compliance with state regulations.

• Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.

• Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.

• Identify and refer claims with Major Case Unit exposure to the manager.

• Perform administrative functions such as expense accounts, time off reporting, etc. as required.

• Provide multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability, and other areas of the business as needed.

• stagnated and evaluated property claims, analyzing policy coverage, and determining liability/

• Prepared detailed reports outlining damages, repair estimates, and claim recommendations.

• Maintained consistent communication with policyholders, addressing questions, concerns, and providing updates.

• Coordinated with external experts such as contractors and engineers to validate repair assessments.

• Collaborated with legal teams to manage complex claims that required legal resolution.

• Consistently met or exceeded department targets for claims resolution and customer satisfaction.

• Conducted on-site inspections to assess property damage and validate claims information.

• Calculated accurate repair costs and settlements, ensuring alignment with policy terms and coverage.

• Negotiated with policyholders and third-party claimants to reach equitable resolutions.

• Assisted in the development of internal processes and procedures to enhance claims handling efficiency.

ADJUSTER ASSISTANT, PILOT CATASTHROPHE, RICHARDSON, TEXAS (MARCH 2019 – SEPTEMBER 2020)

• Assisted in the documentation of property damage by gathering relevant information, taking photographs, and recording detailed notes during on-site inspections.

• Accurately input data into claims management software and databases, ensuring all information is up-to-date and easily accessible for adjusters and other team members.

• Maintain professional and courteous communication with policyholders, contractors, and other stakeholders, providing updates on claim status and addressing inquiries.

• Assist in estimating repair costs using software tools like Xactimate, helping to create accurate and comprehensive estimates for claims.

• Organize and manage claim files, ensuring all required documents, photos, and reports are properly filed and easily retrievable.

• Conduct research on policy coverage, regulations, and industry standards to support adjusters in making informed decisions.

• Handle various administrative tasks, such as scheduling appointments, sending correspondence, and maintaining claim records.

• Collaborate effectively with adjusters, senior adjusters, and other team members to ensure the smooth flow of information and efficient claims processing. MONEY GRAM - BUSINESS ANALYST (SEPTEMBER 2018 - FEBRUARY 2019)

• Deployed predictive analytics models to forecast future trends.

• Delivered analysis of market, sales, and consumer trend impact on long and short- term strategies.

• Optimized data access and storage to improve performance of analytics systems.

• Collaborated with stakeholders to identify business needs and data sources.

• Drafted reports on company financial metrics to assess successes and account for deficiencies.

• Provided technical support for troubleshooting analytics and reporting issues.

• Updated and developed scripts and queries to extract and analyze data from multiple sources.

• Collaborated with stakeholders to define project objectives and criteria.

• Analyzed data to identify root causes of problems and recommend corrective actions.

• Developed complex dashboard and reporting tools to track business performance metrics. LICENSES & CERTIFICATIONS

International Strategic Management

Texas All Lines Adjuster License: 3129799

Oklahoma Adjuster License

New Mexico license

EDUCATION

Professional Masters in Geoinformation Production and Management October 2015 Regional Centre for Training in Aerospace Survey OAU Osun State Nigeria Bachelor of Technology Applied Geology November 2013 Federal University of Technology Akure Ondo State, Nigeria

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