Customer Service Food

Katrina Hernandez

Pecos, TX ● 254-***-**** ● *******.*********@*************.***

OBJECTIVE: Seeking position to obtain within a dynamic corporation where I can use my energy and skills to develop, motivate, lead, and encourage employee productivity

EDUCATION:

Homeschooled GED Houston, TX

Astrodome Dental, 2003, Dental Assistant Certification Houston, TX

Windham School District, STRIVE Career and Technology class, 2023 Gatesville, TX

Southwest Airlines Professional Communication

ServSafe Food Handler

OSHA General Industry – 10 hours

Reentry Roadmap

Forklift Training

EXPERIENCE:

FOOD SERVICE

15+ years’ experience customer service, food preparation, and cleaning duties in food service establishments

Duties included: food prep; set up dining areas, take food and drink orders and relay to kitchen staff; prepare itemized checks and collect payments from customers; prepare & serve food and drink orders; courteous and attentive when dealing with customers; unload trucks; inventory; scheduling manager

HOTEL MANAGEMENT

15 years’ experience managing 2 hotels, supervising housekeeping, front office, and maintenance

Duties included: supervising 18 employees; booking, checking out, online and walk-ins, phone calls, personnel hiring/firing, public relations, inventory, scheduling appointments, ensuring the buildings were clean, orderly, and in good condition; make sure that the property was secure; order cleaning supplies; analyze profit margins and schedule accordingly; daily paperwork and reports

EMPLOYMENT

Pilot Flying J 2019-2021

Sands Motel 2021-2023

Tomatoe Pizza 2022-2023

ADDITIONAL: Enjoys working in customer service and management. I like to say, “You never know what someone is going through when they walk in, so always remember, ‘A SMILE GOES A LONG WAY!’”

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