Business Analyst Product Development

MEREDITH HILL

704-***-**** *********@*****.*** CLOVER, SC 29710

SUMMARY

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Agile

EHR Software

Testing

Lucid

Netsuite

JIRA

User Stories

Requirements

Salesforce

Confluence

Documentation

Mockups

Scrum

Azure DevOps

Product Development

Training Materials

EXPERIENCE

Business Analyst, NEBRASKA HEALTH & HUMAN SERVICES, September 2023-March 2024 Collaborated with stakeholders across departments to define requirements for Electronic Application EHR system

Led scrum meetings, managed sprints via JIRA boards Monitored project timelines by tracking milestones, deliverables, tasks Identified gaps between current state and desired future state operations Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality, including cross functional applications Identified and analyzed user requirements and processes to develop optimization strategies Worked with team members to increase productivity by creating efficient workflows Wrote requirements and tested interfaced systems

Ensured integrated systems worked as expected

Ran SQL queries, analyzed data

Able to navigate in HL7

Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines. Business Analyst, MONARCH MEDICAL LLC, August 2019-July 2023 Charlotte, NC

Oversaw all aspects of EndoTool Analytics project including writing requirements, testing, managing sprints, documentation, troubleshooting

Prepared documentation summarizing findings from stakeholder meetings Identified gaps between current state and desired future state operations Facilitated brainstorming sessions with cross-functional teams Designed test plans, scenarios, scripts, cases, and results to validate functionality Collaborated with all departments to write technical requirements /test cases Gathered feedback from end users regarding usability issues Recommended improvements to systems to enhance solution functionality Collaborated with stakeholders to define features, integrations and partnerships. Business Analyst, EYE CARE LEADERS, MEDFLOW, January 2016-July 2019 Charlotte, NC

Drove development for a specialty ophthalmic EHR software, including writing business requirements, creating mockups and help manage backlog Assisted with integration testing HL7 interface between our EHR and Practice Management Systems and Portals

Wrote user stories including acceptance criteria, personas etc Performed UAT testing for all applications

Consult with vendors and customers on application proposals and issues Scrum Master for projects which encompasses leading planning meetings, managing backlogs, assigning tasks, including managing sprints in ADO Reviewed, approved and ran test cases for all projects Create and maintain documentation, including FDA documentation, for applications Conduct surveys with customers to gather feedback for NPS Ensure compliance with organizational standards in the development life cycle Perform gap analysis on current systems and proposed solutions Spearhead customer service initiatives to increase satisfaction Facilitate communication between stakeholders, development, QA teams Collaborate with developers ensuring that product designs meet customer needs Deliver presentations on project progress at regular review meetings Worked closely with development and testing team members to design and develop robust solutions to meet client needs for functionality, scalability and performance Managed testing cycles in JIRA, including test plan creation, development of scripts and co-ordination of user acceptance testing for EHR software and applications within our industry using Agile workflow

Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance including outside sources

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners/clients, maintaining optimal business flow Consulted regularly with customers on application development project status, new project proposals and software-related technical issues

Implemented internal and client training on new software and supervised software integration for clients

Configured and tested EHR application to validate performance on our VB6 and Cloud versions required by specifications in Commons

Wrote detailed test scripts/cases for regression and integration testing Versed in black box and white box testing to ensure the SaaS was user friendly and worked at a code level

Negotiated agreements to clarify misunderstood directions and resolve conflicts affecting performance

Collaborated with product owners on product features and intended functionality Identified and tracked defects, identifying bottlenecks and executing test cases in Supervised team, including training and being highest tier of support Worked with customers nationwide to provide exceptional service via phone/email Design execution of support maintenance and processes, including training material. Electronic Medical Record Quality Assurance Analyst, EYE CARE LEADERS, MEDFLOW, July 2014-July 2016

Charlotte, NC

Managed testing cycles in JIRA, including test plan creation, development of scripts and co-ordination of user acceptance testing for EHR software and applications within our industry using Agile workflow

Assisted with integration testing, HL7 interface between our EHR and other Practice Management Systems

Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance including outside sources

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners/clients, maintaining optimal business flow Implemented internal and client training on new software Configured and tested software application to validate performance on our VB6 and Cloud versions internally and onsite as required by project specifications in Commons Wrote test scripts for regression and integration testing for release cycles Negotiated agreements to clarify misunderstood directions and resolve conflicts affecting performance

Consulted regularly with customers on application development project status, new project proposals and software-related technical issues, tracked issues in Kanban Collaborated with product owners on product features Identified and tracked defects, identified bottlenecks and executed test cases.

Lead Clinical Support Representative, EYE CARE LEADERS, MEDFLOW, December 2010-July 2014 Charlotte, NC

Supervised team, including training and being highest tier of support Worked with customers nationwide to provide exceptional service via phone/email Design execution of support maintenance and processes, including training material. COA. Lead Technician, HORIZON EYE CARE, January 1999-December 2010 Lead technician in a busy 20 physician practice in an ambulatory setting Used SRS Hybrid EMR, Accalacapture, Notify MD, and Clear Wave systems Oversaw clinic flow for a busy cornea surgeon with 60 patients a day Assisted in working up patients, including special testing Scheduled surgery to be done in the office and local hospitals Wrote lab orders for patients, reports results when received Assisted business with payor issues

Prepared patients for surgery by counseling and doing pre-op exams Communicated with insurance companies to pre-certify these procedures Coordinated donor tissue for surgeries by communicating with donor banks Answered phone calls, scheduled appointments, triage patients Assist in surgery in ambulatory setting

Fit patients with contact lenses, troubleshooted contact lens problems, handled communication with contact lens companies all over the country, including ordering, returning and billing

Certified in Amadeus microkeratome, VISX Star, Wavescan, Intacs, CK.

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